Smartphones blackBerry only showing phone keyboard not

I have a Blackberry Storm 9530.  When I call my voicemail or get a phone call, I do not see the keypad, so I'm not able to delete phone messages.  Also when I call an automated service of routing/answer to I am unable to press numbers to get routed to the appropriate service.  Very annoying!  It has been like this for more than a week.  I took the battery and put it again, I went through all the options and preferences, any keyboard by default, I select, I can't work.  Help, please.  It started to happen when I upgraded the software to v4.7.0.114 (Platform 4.0.0.143).  Thank you.

RoyKMathur wrote:
Help, please.  It started to happen when I upgraded the software to v4.7.0.114 (Platform 4.0.0.143).  Thank you.

Yep and there were many warning of the loss of this dans.114 OS keyboard messages.

Read this at the end:

http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=9500&message.ID=23579&query.ID=88406#...

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