Smartphones blackBerry RE Newbie question: address book/Sim Card

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• Lack of Smartphones blackBerry and eception exception address book...

  Hi all

  My wife just bought a "BOLD" and we have some questions. The first came as "eception exception - java.lang.NullPointerException" and the second was a missing address book.

  Here's a little background. My wife uses a MAC and we were able to get contacts to synchronize using PocketMAC. However, after the power off after normal use and backup starts, we have received two errors. Under contact options, it says there are 68 contacts, but none show. I tried to re-synchronization, but nothing. I checked the device using my PC and the office for the address book Manager and it does not show under backup/restore, advanced, database of the device.

  Someone has an idea what is the deal?

  Thank you in advance.

  Thanks to everyone who responded and saw the post. Late last night, after having talked to a few people and read all the posts, I thought it would be best to wipe the device and start again from factory settings. So far, wipe the device seems to have solved the problem.

  My best guess for the cause of the problem was a defective popular third-party application. I came to this conclusion because I have not tried to download or load this application since the wiping device.

  Thanks again for all the advice.

• BlackBerry Smartphones Blackberry in China using the local sim card service.

  I have a Bold 9700 (unlocked) that I would use in China. I hear it can be difficult if not impossible to get a pre paid sim with vocal abilities and data. Given just blackberry e-mail and messaging or does it include GPS and Internet? Thank you.

  Hey there!

  Greetings from China! I have a Torch unlocked with me I use on China Unicom (paid in advance) for almost 2 weeks here now (Beijing). I actually do not get the SIM card myself for IT... the hotel made for me. They said that it is indeed difficult to get them now because of the very recent new rules requiring all kinds of identification and of deposits and others. But residents still know how to get around this, so someone from my hotel he had for me. I just to have it reloaded today because I used up all my minutes... so bad since I'm leaving Wednesday, but the cost is almost nothing. I've only got the voice and SMS service... didn't need data comprehensive services on this device that I also have my VZW Storm 2 with me with full international roaming, so I have for such things. Just be sure to use WiFi when you can... roaming charges are quite steep. I was in China and Singapore, a large part of August and my VZW Bill was about $1 700. Should be lower this time since I had the torch of the voice here. And more do not worry about purchase (given that the hotel took care of that for me), I also don't worry about setting up - they did as well and a friend who speaks Mandarin make my top up for me today. Yes, I'm a bit spoiled by all help... but it helps a lot.

  With respect to the network, if you want that data, stick with China Unicom - they have 3 G while China Mobile has only 2 G (EDGE). I can really make a difference when my storm seizes China Mobile instead of the Unicom. Finally I got to set my setup get only 3G and it keeps on Unicom all the time now.

  Sorry I can't be much more help - I've had help myself and which lightened the burden on me. If you stay in a 5 star hotel, seek their help for sure. You can try the search at the airport on arrival... I tried but nothing of use (most was so tired from the flight that all I wanted was to get to my hotel and crashed). I saw advertisements for a service (I think it's something or other Panda) who speaks through a pre-order SIM card and have it ready at your hotel, and more with easy recharge service. I use them and I'm not sure that it would work with the new rules, but you can also view their.

  Good luck and enjoy China! Don't forget to climb the great wall - you must be a hero!

• BlackBerry smartphone Bold 9900 questions - address book, BBM, and App World

  I have problems with my Bold 9900.  My phone is less than a year and now I can't open my address book.  The phone freezes and I have to take out the battery to restart.  At the same time, my BBM and App World leave works as well.  I can't access an application.

  I tried to restore the operating system with no luck.

  Any other suggestions?

  Hello and welcome to the community!

  jrw577 wrote:

  I tried to restore the operating system with no luck.

  Exactly as you wrote, there is no such capacity... you can "restore" data, but you can only "recharge" your operating system... so, I would recommend that you attempt to reload your OS and perhaps update. Here are a few tips.

  At the top of each forum device, there should be some 'sticky' threads dealing with the level of the OS available for many models. If they understand your model, please use those as a reference as you go along. Otherwise, you will have to dig through the download portal official for packages of OS for your model:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try this procedure might limit the specific causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• My phone blackBerry smartphones does not display my address book!

  My Blackberry 8900 does not show my address book. The addresses are here and on the sim card, but I can't view them on the phone. I tried copy them but doesn't seem to work. What I'm doing.  Thanks in advance for your help.

  Are the contacts to your BlackBerry address book and on your SIM card?

  Or ONLY on your SIM card?

  Open your address book, press the Menu key then click on filters and make sure that no filters are checked.

  Now, back in the address book.

  No matter what?

  If this isn't the case, please give some details of your situation.

• BlackBerry Smartphones BB Desktop Software said address book not installed

  Hi all

  I'm new to BB family.

  Myself, Sudhir.

  I am facing some weird or maybe stupid problem that I don't know how to fix...

  Basically, phone contacts frequently gets lost, I guessed it was due to synchronization with e-mail account address book wireless. However in address book put in don't allow me to change to no..

  And major problem, BB Desktop Software said address book not installed.

  I did a lot of permutations and combinations as install and uninstall desktop software but no positive results.

  Ask you kindly advice me...

  Kind regards

  Sudhir

  Hello sudhir4u077 and welcome to the community of BlackBerry Support Forums.

  Looks like your address book database is corrupt.

  Back up your data from BlackBerry and do a cleanup of security as indicated in KB14058. When the deletion is complete, check to see the address book appears as installed.

  Let me know how make you out.

• Sync blackBerry smartphone Curve 8310 with outlook address book

  Hi guys, I'm very new to blackberry and need your help.  Recently my company gave me a BB Curve 8310, all set up by them.  We have a BES.  My calendar and email works great.  No problems.  It's also good (round trip) sync with my outlook contacts.

  My problem is with the company address book.  I was expecting when I compose an email it will go automatically pick the employees of the company when I start typing their name, as it happens on my outlook 2007.  But it's not.  All the time I have to type the full email address as [email protected].  However, it's looking for my personal contact to my contact list outlook 2007 personal.

  Help, please

  If you are on a BES you have to do what is called a search. So if you're writing an email you can start typing in the name of a person. This should display a drop down menu where you can choose between 'Email ' or 'Search' If you choose search it will search for the name on the Global address book, and then you can select it. You should also have the option after he found the name to add the name of your contacts if you do not have to search for this person yet

• SMS text new blackBerry Smartphones go directly into the address book

  In my messages folder, when I select 'Compose SMS text' options are limited to the phone or Email and not my address book. I change all the settings, this just appeared out of the blue. Could someone here help?

  I'm a bit confused by your statement, you can try and rephrase it please

  In the meantime, try a battery Pull:
  1. remove the battery while the phone is turned on
  2. wait a few seconds before inserting it again
  3. wait for the long end of the boot process (takes a few minutes usually)

  This clears most of the software problems that occur on the BlackBerry from time to time. You can also use Quickpull, a free application that simulates a battery pull without removing the battery: http://software.crackberry.com/product.asp?id=27660
  A battery pull gets lost when using the applications memory and clears minor software errors that creep over time. The blackberry is running an operating system just like your PC is running windows and battery pull is the equivalent of a reboot / restart your computer.

• BlackBerry smartphones I can't restore address book - all, it is grey

  With Blackberry Desktop Manager (Advanced Option) I do a backup of all the points I see (Blackberry 8520), after that, I remove all information and activate the BES service.

  Later, I tried to recover my file *.ipd my information, but again I can retrieve my text Messages and recent contacts from address book - all, it's gray.

  How can I get it back?

  Hello and welcome

  Please read this section here you will find all you need to do

• BlackBerry smartphone how to navigate the address book with no wheel

  I recently lost my wheel and access my address book, just can't figure out how to navigate (scroll to the top and bottom).

  Thanks in advance.

  Greg V

  BlackBerry Curve 8310

  Trackball on the 8310, not wheel.

  If you open your address book, instead of scrolling upwards or downwards in the addressbook, just type the letters of the name you are looking for... J O h... will pull all the Johns, Johnson, etc. No scrolling required.

  The trackball is not difficult to replace, you should be able to do it yourself once you have the replacement part.

• BlackBerry Smartphones when I click on address book, I try to choose "new Contact:" and nothing happens

  When I click on address book, I try to choose "new Contact:" and nothing happens.

  I also tried another way - I got a call from someone and I chose 'copy xxxxxxxxxx' (x = the phone #) and then go to the address book and select 'new contact' - once again nothing.

  I had to call and select 'Add to contacts' in the menu and nothing happens.

  When I am in the address book and select a contact, then select "Edit" in the menu - nothing happens

  Problem solved after the removal of Yahoo Messenger that I've updated today.

• BlackBerry Smartphones downloaded OS - missing icons, address book 4.5 different and I do not see improvements

  Hello

  My newest version of BB does not appear to have a notebook of tasks or a help icon.  How can I get those back?

  In addition, the address book list now with a space between entries (with the option of a line or something else between entries).  I don't like it - I'd rather have listed where I see on 10 entries or if by "page".  I looked, but could not find a setting to change how I like it.  Any ideas there?

  Finally, what is the difference between 4.2 and 4.5?  I don't see anything new.  I saw somewhere on the site of BB 4.5 would be a few screens for additional funds, but I did not.  My bed 4.5.0.99 version.

  Thanks for the help.

  The empty space is not an "empty" space, this is where the Company Contact name should appear, if you had one in there for a contact. Add a business to a contact, and see.

  And no, you cannot remove or change the address book list view.

• BlackBerry smartphone how to change the address book

  My address book was transferred from my old phone and now I would organize it better around the fields available in the "BOLD" Contact Manager. I would like to change and change on my computer for ease of typing, and then transfer the new list of contacts for the "BOLD". How can I do?

  You must open a new profile in outlook, read this link

  http://support.Microsoft.com/kb/829918

• BlackBerry 8330 smartphones - Contacts not Visible in address book

  Good afternoonn all!

  I'm having a problem with my address book - contacts are 'there' (in the address book options, it displays 129), but their not visible when I open my address book.  If I dial a number or send a message or receive a call or an e-mail, the contact information appears (i.e. indicative 555-555-1234 appears as John Smith), but are not readily available in the address book.  I went between business and personal contacts, but none is in any of the groups.

  As far as I know, there was nothing of what I've done "out of the ordinary" before this issue has crept upward.

  Thanks a lot for your help.

  All the best,

  Jason

  remove the checkmarks of your filters, the only way they will display are if you had classified them under the title of these two filters, otherwise while they will not appear, hope this helps

• BlackBerry smartphones can not access my address book

  This morning while texting on Happy New Years greetings, I got an error message which I don't remember.  Now my address book no longer works.  When the address book icon is selected nothing happens.  I need to use the button hang up red to allow something to work.  Once the red button is presses that everything else seems to work.  My speed dial numbers still work. I can dial a number manually and it tells me the number that is so something is there.  When I get calls from people in my address book from the phone knows who they are.

  Anyhelp would be greatly appreciated

  Robert

  Hello and welcme to frums

  Try to remove the battery and replace it - allowing you to restart the phone