SoftPaq error 1011 and webcam missing from BIOS

Hello.  I recently bought a HP ProBook s 4530.  The HD webcam can not be detected by Skype.  It does not appear in Device Manager.  It does not appear in the BIOS options (made the pickup, but not the webcam) when I try to run the SP55471 softpaq to update the firmware of the webcam, I get an error:

30/11/2012 17:56:20.887 HPQRun begins, order Line:"C:\swsetup\SP55471\Setup.exe.
30/11/2012 17:56:20.918 USB_ID found in the INI file section
30/11/2012 17:56:20.965 could not find key IDS: error code = 1011
30/11/2012 17:56:20.965 HPQRun ends, return Code: 1011

I am running Windows 7 Home Premium 64 bit installation that came with the machine.  The webcam does not appear in the original version of BIOS F.20 or the updated BIOS F.29

This is probably a hardware failure?

It really looks like a hardware problem with the webcam. I recommend you to call the HP support by phone if the laptop is still under warranty it is repaired or replaced. The number is 1-800-474-6836 if you are located within the United States.

Tags: Notebooks

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