software download problem

So, after having some software problems, I have to re - install windows 8. And everything disappeared (I think I did something wrong, not really sure), all I have now is normal windows 8, I want it to be like the factory State. Then, I went to dell.com account > my > my software >download software factory installed (my Dell downloads). BUT after clicking on this link, I get an error of execution (in the photo). So, what can I do to recover my factory installed software?

Have you tried different browsers?

Tags: Dell Products

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