Software link blackBerry will not update Q10

Hi everyone, attempts to save my Q10 do not work on the link. It is said: "check that your device is turned on and connected to the Blackberry link and try again."

Just device drivers all set to date, no conflict with Avast, Q10 is connected, will not recognize the Q10!

I'm trying to update the operating system, but won't until I can save what is out there.

No problems with the USB cable or port.

Help?

You should not lose anything that is backed up previously and it should be recognized, you are only updated version.

Tags: BlackBerry Smartphones

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