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• Personal Adobe in Bangalore in India has made a mistake and disabled my Adobe Creative Cloud account without any notice. Adobe please help.

  I have a subscription to creative cloud (comprehensive plan), and the billing date is the 14th of each month . I received on September 13, a letter dated September 9 of Egypt (my credit card issuer) of Citibank informing me that they took the decision to stop all their activities of retail banking in Egypt. I applied for a new card with NBE and I contacted Adobe in Bangalore in India (serving the Middle East region) and informed them of this situation that was out of my hands, and I asked them for a solution. Their question was when I would receive my credit card, I informed them that I need 3 weeks according to the procedures of the Bank, therefore, the Adobe representative informed me that Adobe will give me a grace period to update the credit card and I can continue with my subscription.

  Unfortunately two weeks later, I found that my account has been disabled and when I contacted the Bangalore team they me transferred to each other for several times (to connect with 6 names) and in the end, they admitted that they made a mistake, but the solution is to buy a new subscription for Egp. 345/month instead of the amount of 205/month that I used to pay! When I asked them why? They said that the offer that I used when I subscribed the first time is not more valid! (it was a reduced rate because of my previous purchase a perpetual license), so I had to express my opposition because it wasn't my fault, and that they should keep their word for me, by the way, I don't have any notice of them they will be disables my account after only two weeks.

  As a result, they promised to escalate the case to their team and score my case as first priority so that their team responds within 24 hours. Unfortunately, that didn't happen and so far I do not have an answer. I have suffered much chatting for hours with these people without successful outcome. I have dealt with many Adobe staff levels in the United States. and I can truly say that they are in heaven and these people in this part of the world are in hiding. They have no respect for their words, they bring an extreme information contradicted by one a unique cat and they show that no care even if their attitude or info provided shows no skill at all. They caused me a lot of inconvenience and loss of business. What I have said here is documented with transcripts and e-mails sent to me.

  Headquarters of Adobe please help.

  I want to thank Chandra Mohan Dhasmana - Adobe technical support associate, who yesterday called to solve the above mentioned problem and now it's done. Recognizing.

• How many user licenses my creative cloud account has?

  I have currently an Adobe Creative Cloud account, we have purchased additional licenses and have associated them with this account. I just wanted to know how to check to see how many are available, and now many are assigned to computers.

  Please see the Ko: http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html .

• I am a student in the United Kingdom, and my account Adobe said that my adobe creative cloud subscription has expired so I can't use the software. However when I access my account through "onthehub" he told me that the same subscription has not expired. P

  I am a student in the United Kingdom, and my account Adobe said that my adobe creative cloud subscription has expired so I can't use the software. However when I access my account through "onthehub" he told me that the same subscription has not expired. Help, please?

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Adobe Creative Cloud / nach license test phase

  Hallo, Ich habe mir die Adobe Creative Cloud Lightroom & Photoshop so und auch schon design, was dann die Tage lang 30 Testversion und wurde das jetzt like lizensieren, da ich ja schon will habe. Wie kann ich das machen? Wie komme ich an die Seriennummer? Vielen Dank. Laura

  Cloud programs don't use serial numbers, you install and activate from below

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Cloud license allows 2 activations http://www.adobe.com/legal/licenses-terms.html

  -Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0

  -Windows or Mac has no importance... 2 on the same operating system or 1 on each

  -Two activations may NOT be used at the same time (noted in the link above of the license)

• If I buy 1 license of creative cloud I can open it from different workstations in the office, or is - this only accessible from 1 desktop computer?

  If I buy 1 license of creative cloud I can open it from different workstations in the office, or is - this only accessible from 1 desktop computer?

  Lmwhitfield please see Creative Cloud on 2 PCs where this subject has been discussed.  I also recommend searching the forum, because it is a common theme in the Adobe Creative Cloud forum.

• Action required: Your Adobe Creative cloud membership has been suspended

  I received an email a few minutes earlier, declaring these:

  Action required: Your Adobe Creative cloud membership has been suspended

  Your creative cloud membership will be passed to free at the end of the next billing period because we were able to charge the credit card. Update your payment information to your paid subscription.

  My credit card information is valid so that this email should not have been sent.

  I was asked to click on a link in the body of the e-mail, in order to update my payment information for CC.

  In view of the breach of huge customer info, I decided to connect to the CC page instead and review my payment information there.

  When I tried to update, I received an error message saying that something was wrong on the side of Adobe.

  Can someone advise please? It becomes frustrating.

  Thanks in advance

  Panos Efstathiadis

  Hi Simon,.

  You're right, after verification, the reasons are valid, we consider the question that we are really concerned about our dear users. If you are facing a similar problem,

  Please do not hesitate to send me a private email, I will follow it to the top.

  Kind regards

  Baudier

• "The operation has been cancelled due to restrictions on this computer. Please contact your system administrator. »

  When I try to click on a link in an email I get the following: "the operation has been cancelled due to restrictions on this computer. Please contact your system administrator. "I never had this problem before.

  Hello

   
  • E-mail are what customer you referring?
   
  If this happens with Outlook, you can try the following steps and check if it helps:
  a. open Internet explorer
  b. click on tools in the tool bar and select Internet Options.
  c. Select the tab programs from the top of the window to access the default browser settings.
  d. you can even choose to be alerted if Internet Explorer isn't your default browser.
  e. click OK to save your changes.
   
  If this occurs only with Outlook, post your request in the below location to improve assistance:
   
  http://www.Microsoft.com/Office/Community/en-us/FlyoutOverview.mspx
   
   
  You can also check the link: you receive an error message when you click a hyperlink in Outlook:
   
  http://support.Microsoft.com/kb/310049
   

• I am currently using Internet Explorer 8. I can't open the hyperlinks in my Outlook emails and receive the following error message: "this operation has been cancelled due to restrictions on this computer. Please contact your system administrator. » ____

  I use Vista and Internet Explorer 8.  My Outlook emails not let me open the hyperlinks.  I get the same error message other inquisitive got solutions for IE6 and IE7: "operation has been cancelled due to restrictions on this computer.  Please contact your system administrator. »

  The solutions proposed in this forum for the error message are excellent and detailed.  However, they apply to IE6 and IE7, so I'm not able to follow the action steps.

  Can someone tell me how to solve this problem, because I use Internet Explorer 8?

  Thank you.

  Steve

  It is generally a problem of default browser:

  "This operation has been cancelled due to restrictions in effect on this computer."
  You receive an error message when you click a hyperlink in Outlook
  Operation cancelled error when opening a link
  Outlook tips: Tip 540: operation cancelled due to Restrictions

  HAL
  --
  HAL Hostetler, TCE
  Engineer senior/UPDATED--MS MVP-Print/Imaging - WA7BGX
  www.kvoa.com - KVOA television, Tucson, AZ.
  Live Hot Licks - www.badnewsbluesband.com

• My license stops on 3 oct. I didn't want another year and remove Photoshop CC. stupid I know, but now I want to start in October, but I don't know how Adobe to know I want to pick up Adobe Creative cloud approx. PS and LR 12.09 each month

  My license stops on 3 oct. I didn't want another year and remove Photoshop CC. stupid I know, but now I want to start in October, but I don't know how Adobe to know I want to pick up Adobe Creative cloud approx. PS and LR 12.09 each month

  Go to your account and extend your subscription, Adobe ID

  reinstall your cc desktop application, https://creative.adobe.com/products/creative-cloud and use it to install your ps and lr

  [left the show Creative cloud download &install]

• Trying to access my creative cloud account to download a trial version of InDesign... I have a blank in the CC window screen when opened...? Water from the tap that says I'm download Indesign has been stationary for hours? The CC window is empty... I may

  Trying to access my creative cloud account to download a trial version of InDesign... I have a blank in the CC window screen when opened...? Water from the tap that says I'm download Indesign has been stationary for hours? The CC window is empty... I don't think it's the download. Why would it be?

  White screen

  https://forums.Adobe.com/thread/1249756

• Question about my software Adobe creative cloud license

  Hello

  I'm Anne of Flex. I use a software for creating cloud licensed by Adobe for the past 2 years in my organization. I changed it recently my laptop and I tried to download and install the software to create cloud in my new laptop, but its just download the trial version. I don't get the solution for this.

  Thank you

  Anne.

  Hi Anne,.

  If the software displays as trial might be a problem connecting to the activation server. Please check: Advanced solutions to errors in connection with Adobe Creative Cloud and Creative Suite applications

  Good luck!

• con una license of individual puedo enviar invitaciones por correo con las versiones prueba adobe creative cloud?

  me gustaria saber if comprando el package toda individual monthly the nube adobe puedo enviar por correo invitaciones para the closing of her license con las versiones prueba

  Gracias

  Hi Manueld91923147,

  With an individual license you will not be able to send invites.

  Please see the link below for more information:manage your cloud of Adobe Creative for the composition of teams

  To see plans: plans pricing and membershipcreative cloud | Adobe Creative Cloud

  Let us know if you need more information.

• Hello, I would like to know if my contract with Adobe Creative Cloud has been cancelled?

  Hello, I would like to know if my contract with Adobe Creative Cloud has been cancelled?

  A member of the staff may occur throughout, but if you want to try...

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• Hello, I do not have the 'previous version' category on my suite adobe creative cloud. I have no license and subscription.  Thank you

  Hello

  
  

  I do not have the category " " earlier version" on my suite adobe creative cloud. " I do not have license et subscription. I'm under 64-bit Windows 8.1

  
  

  Thank you

  Hi Arthurdhume_,

  The previous version option will only be visible if you have bought the creative cloud subscription.