Action required: Your Adobe Creative cloud membership has been suspended

Similar Questions

• I need help refreshing my Adobe Creative Cloud membership in Business Catalyst.

  I need help refreshing my Adobe Creative Cloud membership in Business Catalyst.

  Hello, I got a membership Adobe Muse and I changed it to full Adobe Creative cloud membership. The problem is when I connect to catalyst for business and try to push live a second site, he said as follows: Your Adobe Creative Cloud membership has reached its limit for hosted sites.

  I think that BusinessCatalyst did not recognize jet that I change my Adobe Creative Cloud membership and does not allow me access to 5 sites that are supposed to come with my adobe creating cloud.

  Please help me update my situation on BusinessCatalyst so I can post my 5 sites.

  Thank you

  Hello

  Please join our live support by case or by live chat because this may require climbing.  It seems that your account is not synchronized with your ID, adobe for any reason and will require further investigation to help solve.  We will need your ID and additional details so that we can correct this for you.

  - http://helpx.adobe.com/contact.html

  Thank you

  -Sidney

• I have 2 quick questions on the Adobe Creative Cloud membership. I currently have 2 children in high school.  (1) is the license for 1 or can it covers 2 users? (2) can they access it from PC or MacBook this year? Thanks for your help.

  Adobe community, I have 2 quick questions on Adobe Creative Cloud membership. I am considering the Adobe Creative Cloud 'Plan of the student' for 2 children currently in high school.  (1) is the license for 1 or can it covers 2 users? (2) can they access it from PC or MacBook this year? Thanks for your help.

  each single-user license, it's just that, for a single user and can not (legally) be shared between two different users.

  programs of CC can be installed on pc or mac.  each user can install on an unlimited number of computers, but can only connect to, at most, two computers at a time.  These 2 computers can be 2 pcs, 2 macs, or one of each.

• I am a student in the United Kingdom, and my account Adobe said that my adobe creative cloud subscription has expired so I can't use the software. However when I access my account through "onthehub" he told me that the same subscription has not expired. P

  I am a student in the United Kingdom, and my account Adobe said that my adobe creative cloud subscription has expired so I can't use the software. However when I access my account through "onthehub" he told me that the same subscription has not expired. Help, please?

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Unsubscribed Adobe Creative cloud membership yet always supported monthly 15,49 GBP

  Hi customer support,
  I'm hoping to get in touch with you on how to address this issue. I have unsubscribed Adobe Creative Cloud membership at least on July 22, 2015. I was charged July 23, the next day, which is fine because I used their service. That bothers me was that on 23 August I am charged an another monthly fee, despite being holders for accession? Absurd, please correct. 

  For your info, under my adobe ID "Plans & products", he said Creative Cloud Free Membership.

  Thank you, PLEASE come back to me.

  Please check I sent you a private message.

• I keep getting asked to update my Adobe Creative Cloud membership payment, when I already have updated it

  I've updated my Adobe Creative Cloud membership again,

  and when I go on my Adobe account management page, the plans that I have subscribed to have contributed for a year ending next year

  why I still get updates by e-mail asking an another update?

  Verify your subscription again, Adobe ID

  mainly to confirm the adobe id used to subscribe.

  log out and then back to your office to cc using the same adobe id allowing you to check your subscription is current, https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

• Impossible to process your Adobe Creative cloud payment

  Hello

  I am writing here, I had no money on my card when Adobe wanted to process payments for 2 products that I bought and I have to pay on a monthly basis. I received an e-mail with "Unable to process your Adobe Creative Cloud payment" and that I should update my info, my info is the same. I'm just not the amount of money that adobe needed to process the payment.

  Can you please let me know how to proceed?

  Thank you!

  Hello

  I advise you to contact Adobe sales team to place an order.

  Contact us | Adobe

  Hope that helps!

  Kind regards

  Sheena

• Hello! I have an Adobe Creative Cloud membership and was under the impression that I was allowed to host 5 free sites through Business Catalyst. However, when I launch my site built in Adobe Muse CC by Business Catalyst he orders to buy a h

  Hello! I have an Adobe Creative Cloud membership and was under the impression that I was allowed to host 5 free sites through Business Catalyst. However, when I launch my site built in Adobe Muse CC by Business Catalyst he ordered to buy a hosting package. Can you please explain what is happening here, and how can I use my free hosting?

  5 free sites ended. It is not available from the CC and more.

• Question (Student and Teacher Edition) your Adobe Creative cloud

  If I start the monthly payment for Adobe Creative Cloud (student and teacher edition) plan and I have need to cancel, can I do without having to pay a fine or be required to pay the whole of the annual plan?

  Annual plans paid annually or monthly, based on a commitment for one year. Student plans are offered as annual plans.

  If you purchase a monthly subscription, you can see the single application or all plans app here:

  Pricing plans and creative Cloud membership | Adobe Creative Cloud

  They may also be of interest:

  FAQ: How to buy a creative cloud subscription?

  FAQ: What is the difference between an annual plan and monthly plan?

  FAQ: What plans are available for creative cloud?

  FAQ: How can I find what is included in each Plan creative cloud?

• Creative cloud membership has expired

  Last night happened to vacation to download my photos and discovered that my subscription has expired

  Despite the fact that I renew in June 2016 for another year. Unable to talk or any other's way

  contact Adobe staff to find out what's happening over 3 hours

  Back to the https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html of the trial

  - and Troubleshooting FAQ https://forums.adobe.com/thread/1962238

  - and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

• Problems to renew my Adobe Creative cloud membership.

  Hello

  I want to renew my membership cloud creative but I get the error "Please try another card or contact your bank.  I use an American Express card, which should not have problems as I can use it in other places.  Is there a number I can call to speak with support?

  Thank you

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by telephone (it is a holiday weekend in the United States by remembering)...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• removing adobe creative cloud membership annual subscription (monthly)

  I know I need to contact support because I can't I can't press the cat because it won't allow me. More my monthly subscription is renewable after 2 days and I don't have enough money in my visa help. ?

  Hello

  You can check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Follow the screenshot

  

• Why is the Adobe Creative Cloud membership plans (correct) information is so hard to get there?

  These Adobe staff to users here? until now, I couldn't get a response to my earlier question which is: how to make two requests) 1 Media Encoder CC 2014 and 2) Adobe Encore CS6 when I subscribe to creatively Cloud Premiere Pro CC 2014 single application? The drop-down list of the single application plan does not include these two applications. Are they included with the purchase of plan unique application Adobe Premiere Pro? If this is not the case, how to buy and what are their costs?

  Adobe, please answer this question that all users are not aware of the exact correct answer. Thank you.

  Hi Ashraf Aziz,

  When you install the first Pro CC 2014 Media Encoder CC 2014 is included as part of the installation and will appear in the Start Menu (Win) or Applications (Mac) after the installation folder. You must install the Premiere Pro CS6 for Encore CS6. This document explains the process: https://helpx.adobe.com/encore/kb/encore-cs6-installed-cc.html

  Hope that helps,

  -Dave

• Total creative cloud storage has been reduced to the limit of 2 GB

  Hello

  my total storage has somehow been reduced to 2 GB. I'm still a paying member of creative cloud and everything works well. How can I solve this problem?

  Best regards

  Hey mnfctrd,

  Please try to Sign In using your Adobe ID to sign in French - Adobe ID to use the cloud of 20 GB creative space.

  Kind regards

  Nicos

• Help! Has made the Creative Cloud 2015 update and it started as a trial version? Monthly payment has been subscribed, why he started out as a trial subscription? I turned off my computer and turned on, and the creative cloud everything has been deleted! I

  Help! The creative cloud from 2015 to day and it started as a trial version? My monthly payment was agreed, why he started out as a trial version? When I turned off my Mac and it went across Creative cloud was gone! Please help me as I have a business to run and I do NOT see support for this phone!

  Hello Jane,.

  I checked your ID Adobe given on the forums, I am unable to find any subscription purchased on this e-mail.

  Is there another email associated with your purchase?

  Please follow the steps in the link using your Adobe Id, which you bought the subscription:

  Connect and disconnect activate Cloud Creative applications

  Please let us know if there is no more need help.

  Concerning

  Bianka Attre