SOLVED: Computer laptop Windows 7 Home 64 bit has lost network connection (worked without problem for more than a year)

I have laptop computer power and the router without effect recycled

There is the same problem with the laptop turned off firewall.

Connection failed even when using the ethernet cable.

Can not ping router (return message is "General failure"), but can ping 127.0.0.1
Router computer shows as connected and my other computer (Vista) sees the computer on a network card but cannot ping it.
Last internet connection was August 28, Windows software was last updated was on 16 August.

Hi Muzzy,

The link to the winsock corruption was helpful - the symptoms were bad for my problem, but searching on the support site, I found these two similar problem reports (I did not find earlier because I had not looked for to Ping General Failure):

http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-networking/my-laptop-cant-access-the-Internet/0abbae1f-E195-46EB-831b-3958d3cb6d30

http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-networking/ping-General-failure-to-Internet-intermittent-and/964e959b-ec91-43DC-a5ec-f97240050a4f

I restarted my laptop in SafeMode with networking and the problem fixed itself - I guess there was a software conflict or an internal configuration had got out of sync.

Thank you for taking the time to remedy to this - I would not have found the answer without you.

Phil

Tags: Windows

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