Some of my files are missing in my CC, what happened to them?

Some of my files are missing, what happened to them? I opened my case and I saw that my files have been updated, once it is 100% complete, and some of my files are not in my files. That's happened? How can I get them back?

Maxine,

With the recent update of the application of Creative Cloud Desktop (1.9.1.474), we have unfortunately introduced a bug that causes the creation of a new Creative Cloud Files folder and re-synchronization of all content. This will happen only the first time that the synchronization application runs after the update. This caused an understandable pain and confusion, for which we really apologize.

Creative application Cloud Files contains a logic that supports the use of several Adobe ID. This allows to disconnect from an ID and in, but keeps the contents of your separate creative cloud. When you sign out and change identifiers, the app moves the previous creative Cloud Files folder and it's content and he adds with the already signed in ID (User@AdobeID). Then, it creates a main folder and begins to synchronize the content of the identification of new.

The bug I mentioned earlier occurs, as the app believes an ID selector took place and as such, moves the current record of Creative Cloud Files and attempts to annex the already signed in ID. As no switch actually took place, it manifests as (unknown).  The application then creates a main folder to synchronize the data.

What you end up with is essentially a creative Cloud Files folder with your new synchronized data and a creative Cloud Files (unknown) folder that contains duplicate data.

This happens once, after the last update.

The solution is to simply delete the (unknown) Creative Cloud Files folder.

I recommend that ensure you that you have no pending change you can do offline and you check the contents of the folder new, main designer Cloud Files contains everything you expect of him.  If this is not the case, check the contents of the creative Cloud files (unknown).

If there is still an incompatibility with your data, you can check on creative.adobe.com to confirm that your data is there.

If you have any other problems or questions on this topic please email [email protected]

Tags: Adobe

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