Sorry, scanner could not be initialized. (Scanner not found.)

I use Mac OS X version 10.9.2 and HP all in one Officejet J6480.  The all-in-one is able to print but not scan.  Here is the error message.    None of your above worked for me.  Either you are the reference to a different version of the operating system Mac or another HP printer.  What would you recommend for my Mac and a printer?  Thank you.

Sorry, scanner could not be initialized.
(Scanner not found.)

Hi JeanneDave,

Thank you for visiting the Forums from the HP Support! I understand since the upgrade of the OS to 10.9 Mavericks you get an error "sorry scanner could not be initialized" with your HP Officejet J6480. After some research, there is no complete abailable features of software and drivers for the J6480 JO, that said that the printer would have been installed using the Apple updates. To get a better understanding of take a look below:

V10.9 OS X Mavericks: installing and using the printer on a Mac

Now, that being said, this means not you will not be able to scan just average there are a few different options, then you can use to see here to learn how to scan with or without HP software: how Scan: OS X v10.9

I hope this helps!

Thanks again,

Tags: HP Printers

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