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• Computer "not responding" when I connect the external hard drive.

  Hi all

  When I connect my external hard drive to my laptop, it is detected and the icon for the material appears in the taskbar background. But when I go to my computer, it happens that does not. I can always open other programs etc that are not related to the hard drive, but nothing to do with the hard drive "fails". As soon as I plug it on, the laptop starts responding again. I tried it on another laptop and the same thing happens.

  Any ideas?

  Hi Wendall81,

  -How long have you had this problem?

  Follow the steps below:

  Method 1:

   

  Step 1: Boot in safe mode and check if the problem persists.

  See Advanced startup options (including safe mode) for more information about starting in safe mode.

  Step 2: If the problem does not occur in safe mode, you can put your system to boot (in normal mode) to solve the problem.

  See How to solve a problem by performing a boot in Windows Vista or in Windows 7

  Note: After troubleshooting, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

  Method 2:

   

  Run a check disk on the external hard drive.

  For instructions, see check your drive for errors .

  Note: If any bad sectors are found by running the check disk utility and recovery of the attempt of bad sectors option is checked when checking the disk for errors, data in the bad sector can be lost as they tried to recover bad sectors. Gokul - Microsoft Support

  [If this post was helpful, please click the button "Vote as helpful" (green triangle). If it can help solve your problem, click on the button 'Propose as answer' or 'mark as answer '. [By proposing / marking a post as answer or useful you help others find the answer more quickly.]

• computer not found when scanning printer form on a computer

  Hello

  I have a HP Photosmart 5520 all-in-one printer. I have 2 operating systems on my computer: OS X 10.9 Mavericks and Windows 7. The printer is connected to my router wireless. The printer works correctly under Windows 7, but in the Mavericks, I can't scanner from the scanner to the computer (it is said: machine not found). What can I do if the Analyzer detects my computer?

  Problem solved by the installation of HP - inkjet ink-SW-OSX - Mavericks_v12.34.42.dmg

• Section not displayed when shared with other users

  I noticed that when sharing a folio with "sections", only the original creator will see the effect.

  All the other shared user will see a blank screen.

  Is this true? solutions and bypass are welcome.

  Thank you.

  Chris

  Sections work well in viewers of the iPad brand, but they are not really supported in the Adobe Content Viewer for iPad. If you're just share using the Adobe Content Viewer, do not use Sections.

• I forgot where to go to change the colors of the computer, not the appearance and customize other adjustment helps E-mail _ @_. _ Thank you, dale

  I thought I'd go to the computer right click was a way to choose the background, link, text colors. What I'm facing, is go to help and support (microsoft) and a part of the text is missing. I'm sure that 99% of the people out there know the answer, I'm a model, thanks for the help-dale

  Hello

  I suggest you follow the link and check.

  Change the colors on your computer

  http://Windows.Microsoft.com/en-us/Windows-Vista/change-the-colors-on-your-computer

  See also:

  Personalize your computer

  http://Windows.Microsoft.com/en-us/Windows-Vista/personalize-your-computer

• whenever I have started using Mozilla Firefox (version latetest), all I hear is a mermaid. This does not happen when you use other browsers. What is the cause? and how can I stop it please?

  every time I start using firefox all I can hear are sirens, why is this and how can I stop it please?

  This has happened

  Each time Firefox opened

  May 21, 2010

  go to the Cool Previews website and download the latest version. They were aware of the mermaid problem and this latest version corrects the problem. The siren will disappear after downloading and restarting of Fox

• Problem does not occur when it is not connected USB so that it looks like some sort of communication problem. The L355 worked perfectly.

  Hello

  I recently installed an Epson L555 instead of my Epson L355, which worked well with my software windows 7 and my BACK program based. However, whenever the L555 turned the printer just keeps ejecting the hopper pages until it is empty. On the menu screen, it says "printing", but there is nothing in the print queue and I didn't send anything to be printed. Sometimes it reads "Fax set auto answer. By pressing the Stop/Reset button stops the ejection pages and "Cancel" is displayed on the screen. This continues for about 2-3 minutes, then the pages start ejected again. Problem does not occur when it is not connected USB so that it looks like some sort of communication problem. The L355 worked perfectly.

  Hello

  Thanks for posting your query in the Microsoft community.

  I understand that print jobs are getting cancelled and I will be happy to answer your query. There could be several reasons for this cause and to diagnose the problem, initially, I ask you to refer to the suggestions in the article below and check.

  Solve printer problems

  Hope this information is useful. Please feel free to answer in the case where you are facing in the future other problems with Windows.

• I took my computer to factory, when I redownloaded itunes all my music was not there, anyone know why?

  I took my computer to factory, when I re-downloaded iTunes all my music was not there, anyone know why?

  Have you created a backup of your library and other value prior to the factory data reset?  Your music is stored on your hard drive and accessible via the iTunes database - you must maintain, or be able to restore to recover your full library.  However:

  • If you have your media files on your hard drive, but nothing appears in iTunes, tips to the user of turingtest2 on the empty/corrupted after upgrade/crash iTunes library can be relevant.
  • If you have media on an iPod/iPad/iPhone, you need to come back in iTunes, see recover your iTunes from your iPod or an iOS device.
  • You should be able to re - download the media you purchased from the iTunes Store - see download your past - purchases of Apple Support.
  • If you subscribe to Match iTunes, you can recover all or part of your library of cloud from Apple servers.

  It is, unfortunately, no 'magic' here... except if you specifically configure to do this (which may involve purchasing services add-on) iTunes relies on you to maintain the integrity of your library - an effective backup strategyagainst data loss (as for anything else on your computer that you cannot afford to give up to) is essential.

• Repeat the questions of character: will not repeat when maintained key (even after change of repeat speed & delay at the fastest)

  When I type characters (as well as the arrow keys and backspace) etc they will not repeat when the button is kept pressed and you must wait a few seconds before being able to repeat a character or go back and delete a mistake!  This has been a problem since I accidentally leaned on a button and he kept extensible - a message box emerged by asking (I don't remember verbatum what he said) if I wanted to stop this does not happen - and in my drowsy State, I felt just OK!  I disappeared in the 'control panel' and changed the character of repetition and time short and fast many times and it never changes nothing!  I noticed that when I connect to my computer the character repeat works normally.  I'd appreciate any help because it is frustrating and annoying say the least!  Thank you, Danette

  Hello

  1. have you made changes on the computer recently?

   
  Please check if you face the same problem when recording in safe mode. It is a possibility that one of the non-Microsoft application or driver is causing this issue.
   
  Step 1.
  a. restart your computer.
  b. when the computer starts, you will see your computer hardware are listed. When you see this information tap the F8 on your keyboard key repeatedly until you are presented with the screen Windows 7 Advanced Startup Options.
  c. using the arrow keys, select the desired option of Mode without failure.
  d. press the Enter key on your keyboard to start in safe mode of Windows 7.
  e. when Windows starts, you will be at a typical logon screen. Connect to your computer and Windows 7 goes into safe mode.
  f. do whatever tasks you need and when you are done, reboot to return to normal mode.
   
  Step 2.
  If it works fine in safe mode try performing a clean boot in order to find the cause root.
  See the article below for instructions on how to start your computer in a clean boot state.
  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
  http://support.Microsoft.com/kb/929135
  Note: When the diagnosis is complete, don't forget to reset your computer to normal startup. Follow step 7 in the above article.
   
   
  I hope this helps.

• Cannot access Firefox sync. My email address is not accepted when I try to set up a new account or enter an account that I may have. Frustrating, because I need to move my favorites to a new computer. Thanks in advance.

  Cannot access Firefox sync. My email address is not accepted when I try to set up a new account or enter an account that I may have. Frustrating, because I need to move my favorites to a new computer. Thanks in advance.

  Ignore this message until all characters for your e-mail address are typed on the input field.

• Keyboard Dell Bluetooth is not recognized when energy savings and will not wake my computer. My usb mouse not recognized or the other.

  My Dell Bluetooth keyboard is not recognized when energy savings and will not wake my computer. My usb mouse not recognized or the other.  I use keyboard now, but it seems not be installed yet when I check my keyboard or bluetooth devices. Keyboard does not work after so I'll try to figure out what to do before moving into the power saving mode. Help, please. I did all the updates from microsoft, and there is no update for my bluetooth device, I checked.

  Hello

  1. have you made changes on the computer before this problem?
  2. What is the model of the keyboard?
  3. are you an error message or error code?
  4. which version of the Windows operating system is installed on your computer?

  I suggest you to consult the following Microsoft article and check if it helps.

  On troubleshooting in Windows 7 power management: http://support.microsoft.com/kb/980869

  Troubleshoot keyboard: http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-keyboard-problems

  Keyboard and Microsoft mouse refer:

  Troubleshoot the incidents of the response to the mouse or wireless keyboard: http://support.microsoft.com/kb/838398

  Reference:

  Troubleshooting external Dell Wireless or Bluetooth keyboards and mice: http://support.Dell.com/support/topics/global.aspx/support/KCS/document?docid=277550#Issue0_1

• AiOSoftwareNPI (* .ms) the Setup program does not start when I start my computer.

  original title: AiOSoftwareNPI

  I'm having a problem with a software AiOSoftwareNPI problem (* .ms) the Setup program does not start when I start my computer.

  I know it's a Windows Installer but I don't have a disc with this route. I even tried to reinstall the windows xp disk and it does not work, I still

  get the same box when I shutdown and restart. The box allows me not to leave him continues to appear.

  Thank you

  Ms. C

  After doing a Google search for AiOSoftwareNPI and followed by the reading of many different threads in various forums, I found that it is for drivers for an HP all-in-One printer.

  You have an HP printer?

  If so, the usual suggestion was to place your HP printer disk in your CD/DVD drive and restart. After reboot would be installed the necessary files and the pop - up would more appear at startup. I don't know if it will actually work because in all the discussions I've read, none of the original poster never responded by saying that it worked or not.

  The next most common suggest was to download the latest driver for your HP printer to your version of Windows (including at the level of the ILO) and install it. Yet, not a single original poster has responded.

  In fact, if you have an HP printer I suggest to visit the web site of HP support below the link to get the latest drivers and their installation. Visit the support for the correct installation method and if you need to remove the old driver first. You can also visit the communities of Support HP for assistance (a link for communities is also on the next page).

  Support HP & drivers
   http://WWW8.HP.com/us/en/support-drivers.html

  Kind regards

• I'm trying to map a network drive. I created the target folder on the shared computer, but the folder does not appear when I try to map?

  I have a network machine, 4 machines and a fifth small office which acts as a server.  I created a folder target on the server.  Then, I try to map a drive on one of the four other machines that have access to this folder target on the server.  However, the target folder will not appear when I go to the other machine card.

  Hey Dano,

  Your question is more complex that most seem to be on the answers. I suggest that you re-post on our TechNetforums where computer professionals can help you.

  http://social.technet.Microsoft.com/forums/en-us/categories/

  I hope this helps.

• Why my photos do not appear when I leave my computer unattended?

  When I work on my computer and keep unattened for another 10 minutes, or so when I get home my picasa site photographs appear.  This seems to happen if I have already used internet or not.  To cause the pictures to disappear, I turn off my computer (not the logoff,but actually stop manually).  When I connect again, the 'safe mode' appears and I click on "safe mode with internet connection" and that's alright then.  This happens frequently and daily.  Does anyone have a solution?  Thank you.

  You must disable the screensaver or set it to start after a longer time. In addition, you could give permission to the mouse and keyboard to wake the computer from the screen saver

  http://www.computer-how-to-guide.com/Windows-software/Windows-7-standby-sleep-hibernation/

• When the Admin sign on the office comes to the top, but after that the computer does not respond when the user tries to do anything. There are actually turns off the computer with the power button.

  Original title: user profile

  My administrator user profile does not work properly, but I have a user profile that has activated the parental control that worked well for about a year and yesterday when this user logs on the desktop comes up, but after that the computer does not respond when that user tries to do anything. There are actually turns off the computer with the power button.  I ran a virus scan and spyware scan in my user admin profile and he has not found anything.  I don't know what to check.

  Hello rhunter15,

  There may be a program to interfere with Parental controls so that we can try a few things to see if we can determine the application or program that is causing problems.

  First of all, we run System File Checker to see if you have a corrupt file system.

  • Click Start
  • Click on all programs
  • Click Accessories, and then right-click on the command prompt.
  • Select the Security tab and choose "Run as Administrator"
  • Click on command prompt
  • Type SFC/scannow.

  It will scan and repair any damaged operating system files.

  To determine if there is a program because of a conflict, we recommend that you perform a "clean boot" of the computer. A clean boot is designed to disable programs and services in the background as much as possible. This helps determine which service or program can be the cause of the problem.  For more information about how to perform a clean boot for troubleshooting, click the number below to view the article in the Microsoft Knowledge Base.

  KB 929135 - how to solve a problem of performaing a clean boot in Windows Vista.
  http://support.Microsoft.com/kb/929135

  Once you have finished the clean boot, check again and see if you get the error of parental control.

  If please post again and let us know if that helped pinpoint the problem or if you still need help.

  Thank you

  Marilyn
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.