SOUL CC crashing at startup least 10.9 Mavericks

Hi all!

Media Encoder suddenly started to crash at startup.  I work on a Mac Pro with OS 10.9.  Everything worked great yesterday.

* edit * on first launch this morning, am went to encode a file ProRes422 HQ for BluRay, but in the window of export settings, the settings of the source said that there is no video.  The file played fine in QuickTime format.  I quit, tried to update.  The update failed. I've deleted and reinstalled.  Now the SOUL crashes immediately on startup. Any help would be greatly appreciated!

I uninstalled and reinstalled first family CC and about uninstalling, checked the box to remove preferences.

Here is the crash report, I get:

Process: Adobe Media Encoder CC [2672]

Path: / Applications/Adobe Media Encoder CC/Adobe Media Encoder Media CC.app/Contents/MacOS/Adobe encode CC

ID: com.adobe.ame.application

Version: 7.1.0.174 (7.1.0)

Code type: X 86-64 (Native)

Parent process: launchd [182]

Responsible for: Adobe Media Encoder CC [2672]

User ID: 501

Date/time: 2013-11-14 13:01:21.781-0800

OS version: Mac OS X 10.9 (A 13, 603)

Report Version: 11

Anonymous UUID: 7865F7DF-5D62-99CC-E77B-5CB33788BDA7

Crashed thread: 0 dispatch queue: com.apple.main - wire

Exception type: EXC_CRASH (SIGABRT)

Exception codes: 0 x 0000000000000000, 0 x 0000000000000000

Request for clarification:

termination with eception exception of type dvacore::filesupport:dir_create_exception: $$$ / dvacore/filesupport/DirCreate = the directory ' @0 ' could not be created. " Please check the rights of protection or permission from parent directory.

Abort() called

Thread 0 crashed: Dispatch queue: com.apple.main - wire

0 libsystem_kernel.dylib 0x00007fff8676b866 __pthread_kill + 10

1 libsystem_pthread.dylib 0x00007fff82d8b35c pthread_kill + 92

2 libsystem_c.dylib 0x00007fff82f6abba demolition + 125

3 libc ++ abi.dylib 0x00007fff8c700141 abort_message + 257

4 libc ++ abi.dylib 0x00007fff8c725aa4 default_terminate_handler() + 240

libobjc 5. A.dylib 0x00007fff8ca9f322 _objc_terminate() + 124

6 libc ++ abi.dylib 0x00007fff8c7233e1 std::__terminate (void (*) ()) + 8

7 libc ++ abi.dylib 0x00007fff8c722e6b __cxa_throw + 124

8 com.adobe.dvacore.framework 0x0000000100224bdd dvacore::filesupport::DirHelper::Create() + 813

com.Adobe.dvaworkspace.framework 9 0x0000000104ed4c23 dvaworkspace::workspaceutils: :utility::SmallBlockAllocator:STLAllocator < unsigned short > > &) + 115

10 com.adobe.ame.application 0x00000001000075de SOUL::app::AMEApp::InitWorkspaceManager() + 78

11 com.adobe.exo.framework 0x000000010507a748 exo::app:AppBase:Initialize(exo::app::AppInitArgs&) + 1000

12 com.adobe.ame.application 0 x 0000000100012998 AME::RunTheApp (exo::app:AppInitArgs, & std::vector < std::basic_string < unsignedShort, std::char_traits < unsigned short > dvacore::utility:SmallBlockAllocator:STLAllocator < unsigned short > >, std::allocator < std::basic_string < unsignedShort, std::char_traits < unsigned short > dvacore::utility:SmallBlockAllocator:STLAllocator < unsigned short > > > > &) + 1576

13 main 0x0000000100054e08 com.adobe.ame.application + 424

14 com.adobe.ame.application 0x0000000100002ff4 start + 52

Thread 1: dispatch queue: com.apple.libdispatch - Manager

0 libsystem_kernel.dylib 0x00007fff8676c662 kevent64 + 10

1 libdispatch.dylib 0x00007fff8cc4243d _dispatch_mgr_invoke + 239

2 libdispatch.dylib 0x00007fff8cc42152 _dispatch_mgr_thread + 52

Thread 2:

0 libsystem_kernel.dylib 0x00007fff8676be6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff82d8bf08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x00007fff82d8efb9 start_wqthread + 13

Here is a document that describes how to set the permissions on the Adobe folder in the preferences. This should solve the problem.

http://helpx.Adobe.com/creative-cloud/KB/AME-premiere-crash-launch-export.html

Tags: Adobe Media Encoder

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