Sound not coming from speakers, mute button Red

Mute the button on my hp pavilion laptop dv4 1551dx is permanently red and the sound will not come out of my speakers. When I touch, the screen will indicate that it has been reactivated, but the speakers do not always work. However, I am able to hear the sound in my headphones. I tried run tests and download a new BIOS, still have not found a solution. Also a message keeps popping up when I restart my computer that says "the compatibility issues with HP buttons" or something like that. I have download the bad BIOS? I would like some tips on how to get this problem fixed as soon as POSSIBLE! Let me know if you need more information to help, as I'm not very experienced with computers. Thank you!

Uninstall the current driver for IDT audio.

Resources:
Uninstall software in Windows 7

Uninstall or change a program in Windows 7

Install the latest IDT audio driver for your model here.

Restart the system.

Now install HP Quick Launch Buttons here (ver 6.50.13.1 for 32/64-bit Win7).

Restart again and check the result.

Tags: Notebooks

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