Sound on videos Ebook works do not (windows 10)

I recently bought a PDF Ebook that contains videos, when I click on the video image, the video starts to play, but with no sound. I contacted the seller of the book and google the problem but still have no solution

Any help would be much appreicated

See you soon

Mike

If you are using Acrobat Reader, for troubleshooting, you can disable the Protected Mode (https://helpx.adobe.com/reader/using/protected-mode-windows.html#id_94783) and see if that solves the problem. If the problem persists, please re-enable the Protected Mode to improve safety. Let us know how it goes.

Tags: Acrobat

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