App store works is not windows 8

Hello
I have real problems.  I have an acer laptop windows 8 home edition, using firefox as my browser.  My app store does not work, I don't get an error message just a green screen with the loading dotted circle, I am not able to connect, I have all tried and you run the troubleshooting tool, I don't even have the option ' check for updates ' or 'app updates' when I click on settings in order for me to fix it this way.  Also, none of my other apps work, they seem to just load and I get a blank screen of the same color as the application itself. All my apps has worked before.
I have not noticed this when I went to use Skype, I just got a blue screen, so I uninstalled the app and tried from for re - download, however it was not possible to give me an error about connecting to the internet - which is quite good.
Can anyone help please?
Thank you very much
MEA

Hi Mea,

As you get the error code: 2738, refer to the suggestions for the following link.

http://community.Skype.com/T5/Windows-desktop-client/error-code-2738-when-trying-to-install-Skype-solution/TD-p/424611

Reset Internet Explorer WARNING: characteristic reset Internet Explorer settings can reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings.

You can also disable the antivirus and check if it helps.

When you disable the Antivirus: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

I hope this helps.

Tags: Windows

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