Sound problems and the modem EA60-155

3 weeks ago I received my laptop EA60-155 and have experienced ongoing problems with the sound and modem on the laptop. I bought the laptop from currys so am sure that they are an authorized dealer.

The problem is different, sometimes I turn on the laptop to find out, there is no sond and the modem does not work, sometimes the sound works and makes the modem for about 15 minutes before the problem arises again. I bought the machine to the dealer authorized to Bahrain twice now, twice they said them that the problem was resolved when he doesn't. I called the center of appeal twice, but I still have the problem. Any advice would be greatly appretiated.

Hello

If you have this problem permanently, you can try to reinstall the modem and sound card. If the unit is pre-installed with recovery DVDs, it should work fine. As a first step, you can try and remove the sound card and the modem from Device Manager, then restart the device. The two hardware components must be recognized and installed again.

If there is no success I recommend you backup your data and reinstall the OS using recovery DVDs. On this way the unit will be clean installed and there should not be any problem. Every problem that happens after that can be some hardware malfunction and you must contact the Service partner again.

Good luck!

Tags: Toshiba

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