Start & restart time is 5-6 minutes - Blank screen when starting the process.

  1. Every time I have start or restart my computer and I timed several times he and average is 5.5 minutes. It's the sequence of events;
  2. Start or restart
  3. Computer stops
  4. HP will appear instantly
  5. Scaning of Windows bar
  6. Appearance of Windows Logo
  7. A black screen with cursor and last minute 1.75
  8. Desk top of page icons appear so quickly, followed by the taskbar
  9. Then the sidebar (which I stopped during startup and the time was not performed)
  10. The last item to start is Kaskresky Internet Security 2010 and restart its not updated
  11. I don't think I have too many start up programs
  12. A Geek Squad agent told "he disobeys in safe mode, which suggests that it is a problem with the software loaded on the computer.
  13. Any ideas on this one?

Thank you for your time & consideration... Celestyna

Hi Celestyna,

It is possible that some element of start-up or third-party program installed on the computer is at the origin of time start delay.
I suggest you perform the clean boot procedure and check.

To help resolve the error and other messages, you can start Windows Vista by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

Perform the check and the clean boot if you have the problem.

1. click on start, type msconfig in the search box and press ENTER.
If you are prompted for an administrator password or a confirmation, type the password, or click continue.
2. in the general tab, click Selective startup.
3. under Selective startup, clear the Load Startup items check box.
4. click on the Services tab, select the hide all Microsoft Services check box, and then click disable all.
5. click on OK.
6. When you are prompted, click on restart.
7. after the computer starts, check if the problem is resolved.

If the problem is resolved to check what is the cause of the problem, referring to the link given below:
http://support.Microsoft.com/kb/929135

Reset the computer to start as usual
When you are finished troubleshooting, follow these steps to reset the computer to start as usual:
Click Start, type msconfig in the search box and press ENTER.
If you are prompted for an administrator password or for confirmation, type your password, or click on continue.
On the general tab, click the Normal startup option, and then click OK.
When you are prompted to restart the computer, click restart.

Optimize Windows Vista for better performance
http://Windows.Microsoft.com/en-us/Windows-Vista/optimize-Windows-Vista-for-better-performance

I hope this helps!

Halima S - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.

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