Stop tutorials

I bought a new HP Touchsmart computer, the other day.

I got it all together to the top, and it worked very well.

About two days, the tutorial of the touch screen and the turn of 360 degrees of touchscreen has stopped working. When you try to load the application, Vista immediately shows "HP Touchsmart technology Tutor has stopped working".

The event viewer displays the errors, but I am at a loss how to fix;

Application TouchSmart_Techniques_Tutorial.exe, version 3.0.0.0, time stamp 0x47e24758, failed module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0 x 80000001, offset 0x03c3b805, process id 0 x 1320, failing application start 0x01c8f334523f9917.

Tried to uninstall all apps that have been added since the installation, no luck.

Tried a system restore to the day where it was working fine. No luck.

Any ideas?

I think I was able to repro the issue, what you have in the file:

C:\Program Files (x 86) \Hewlett-Packard\HP TouchSmart Tutorials\locale.xml?

It should show with TV Tuner:

<? XML version = "1.0" encoding = "UTF-8"? >
< locale id = "en-US" config = "config2" / >

Message edited by blew888 on 05/03/2009 16:58

Tags: HP Desktops

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    Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

    You should get this tool and its updates via Windows updates - if necessary, you can
    Download it here.

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
    (Then run MRT as shown above.)

    Microsoft Malicious - 32-bit removal tool
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

    Microsoft Malicious removal tool - 64 bit
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

    also install Prevx to be sure that it is all gone.

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

    Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
    security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
    here or use Google to see how to remove.
    http://www.prevx.com/   <-->
    http://info.prevx.com/downloadcsi.asp  <-- download="">

    Choice of PCmag editor - Prevx-
    http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

    Try the demo version of Hitman Pro:

    Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
    (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
    what you have done (such as antivirus, firewall, etc.).
    http://www.SurfRight.nl/en/hitmanpro

    --------------------------------------------------------

    If necessary here are some free online scanners to help the

    http://www.eset.com/onlinescan/

    -----------------------------------

    Original version is now replaced by the Microsoft Safety Scanner
    http://OneCare.live.com/site/en-us/default.htm

    Microsoft safety scanner
    http://www.Microsoft.com/security/scanner/en-us/default.aspx

    ----------------------------------

    http://www.Kaspersky.com/virusscanner

    Other tests free online
    http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

    --------------------------------------------------------

    Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
    system files.

    Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

    Start - type this into the search-> find COMMAND to top box and RIGHT CLICK-
    RUN AS ADMIN

    Enter this at the command prompt - sfc/scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker
    (SFC.exe) program generates in Windows Vista cbs.log
    http://support.Microsoft.com/kb/928228

    Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

    How to run the check disk at startup in Vista
    http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

    -----------------------------------------------------------------------

    If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

    http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

  • Error Stop: 0X0000008E (0XC0000005, 0X820371A7, 0X9F10E91C, 0 x 0000000).

    I have error Stop: 0X0000008E (0XC0000005, 0X820371A7, 0X9F10E91C, 0 x 0000000). I did the F9 Diagnostics and no error found. Also, I tried to remove the DVD and replace the video card, but no improvement. However, Windows starts normally in SafeMode only. Thanks for supporting.

    Product ID: 89578-OEM-7332157-00061

    Hello

    Specifying your version of Windows and other information would help help us to you.

    How to ask a question
    http://support.Microsoft.com/kb/555375

    -----------------------------------------------------------------------------------------------------------------

    Check this thread for more information using BlueScreenView, MyEventViewer and other methods
    to troubleshoot the BlueScreens - top 3 responses (+ 1 other).

    http://social.answers.Microsoft.com/forums/en-us/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990

    We can analyze the minidumps if make you it available to the SkyDrive or another file
    sharing sites.

    ZIP or download the content of the C:\Windows\minidump

    Use SkyDrive to upload collected files.
    http://social.technet.Microsoft.com/forums/en-us/w7itproui/thread/4fc10639-02dB-4665-993a-08d865088d65

    ===============================================================

    BCCode: 8th 0x0000008E is the same as 0x1000008E

    Two main causes of these blue screen video drivers and BIOS - check with the system manufacturer
    Site for graphics (Video) card and BIOS, then on site of the manufacturer of the device for the last video. It may be
    other pilots to check there. Disable the installation of self as those who are older and if
    Updates Windows suggests a pilot just HIDE. Antivirus is another possibility.

    See the methods of update driver generic and verify the implementation of driver verifier in the next
    Message.

    BCCode: 8th 0x0000008E is the same as 0x1000008E

    Cause

    Bug KERNEL_MODE_EXCEPTION_NOT_HANDLED control is a very common bug control. To interpret it, you must identify which exception has been generated.

    Common exception codes are:

    • 0 x 80000002: STATUS_DATATYPE_MISALIGNMENT indicates that an unaligned data reference was encountered.

    • 0 x 80000003: STATUS_BREAKPOINT indicates that a breakpoint or ASSERTION was met when no kernel debugger was attached to the system.

    • 0xc0000005: STATUS_ACCESS_VIOLATION indicates that a memory access violation has occurred.

    Solve the problem

    If you do not have to debug this problem, you must use certain basic troubleshooting techniques:

    Make sure you have enough disk space.

    • If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates.
    • Try changing video cards.
    • Check with your hardware vendor for updates to the BIOS.
    • Disable the BIOS memory options such as implementing caching or shading.

    If you plan to debug this problem, you may find it difficult to get a stack trace. Parameter 2 (the address of the exception) should identify the driver or function that caused the problem.

    If you do not know the specific cause of the exception, consider the following:

    • Hardware incompatibility. Ensure that all new equipment installed is listed in the list of the products tested Microsoft Windows market.
    • Service driver or defective peripheral system. A chauffeur service or defective peripheral system could be responsible for this error. The hardware problems, such as BIOS incompatibilities, conflicts of memory and IRQ conflicts can also generate this error.

    If the verification of the message bug list a driver by name, disable or remove that driver. In addition, disable or remove drivers or services that have been recently added. If the error occurs during the startup sequence and the system partition is formatted with the NTFS file system, you may be able to use Safe Mode to rename or to delete the faulty driver. If the driver is used as part of the start-up procedure of the system Safe Mode, you must start the computer by using the Recovery Console to access the file.

    If the problem is associated with Win32k.sys, the source of the error may be a third-party remote control program. If this software is installed, you can remove the system startup service using the recovery and then Console by removing the offending system service file.

    Check the system log in Event Viewer for additional error messages that might help identify the device or driver responsible for control of bug 0x1E. You can disable the cache in memory of the BIOS to try to resolve the error. You must also run the diagnostics of material, especially the scanner memory, which provides the manufacturer of the system. For more information about these procedures, see the manual of your computer.

    The error that generates this message may occur after the first reboot during Windows Setup, or after installation is complete. A possible cause of the error is lack of disk space for installation and the system BIOS incompatibilities. For any problems during the installation of Windows that are associated with lack of disk space, reduce the number of files on the hard disk drive target. Search and delete temporary files that you do not have to have, files hidden Internet, application backup files and files saved.chk, which contain fragments of files on disk scans. You can also use an another hard disk drive with more free space for the installation.

    You can solve the problems of BIOS by upgrading the version of the system BIOS

    BCCode: 8th 0x0000008E is the same as 0x1000008E<-- read="" this="">
    * 1151.html? order = date http://www.faultwire.com/solutions-fatal_error/kernel-mode-exception-not-HANDLED-0x0000008E-

    =============================================

    Look in the Event Viewer to see if something is reported on those.
    http://www.computerperformance.co.UK/Vista/vista_event_viewer.htm

    MyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
    TIP - Options - Advanced filter allows you to see a period of time instead of the entire file.
    http://www.NirSoft.NET/utils/my_event_viewer.html

    -------------------------------------------------------------------------

    Also this, so you can see the probable bluescreens.

    Windows Vista restarts automatically if your computer encounters an error that requires him to plant.
    http://www.winvistatips.com/disable-automatic-restart-T84.html

    -------------------------------------------------------------------------

    Here are a few ways to possibly fix the blue screen issue. If you could give the blue screen
    info that would help. Such as ITC and 4 others entered at the bottom left. And all others
    error information such as codes of STOP and info like IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

    As examples:

    BCCode: 116
    BCP1: 87BC9510
    BCP2: 8C013D80
    BCP3: 00000000
    BCP4: 00000002

    or in this format:

    Stop: 0 x 00000000 (oxoooooooo oxoooooooo oxoooooooo oxooooooooo)
    Tcpip.sys - address blocking 0 x 0 00000000 000000000 DateStamp 0 x 000000000

    It is an excellent tool for displaying the blue screen error information

    BlueScreenView scans all your minidump files created during 'blue screen of death '.
    hangs and displays information about all accidents of a table - free
    http://www.NirSoft.NET/utils/blue_screen_view.html

    BlueScreens many are caused by old or damaged, in particular the video drivers drivers however
    There are other causes.

    You can do mode if necessary safe or the Vista DVD command prompt or
    Options recovery if your system is installed by the manufacturer.

    How to start on the System Recovery Options in Windows 7
    http://www.SevenForums.com/tutorials/668-system-recovery-options.html

    You can try a system restore to a point before the problem started when one exists.

    How to do a system restore in Windows 7
    http://www.SevenForums.com/tutorials/700-system-restore.html

    -------------------------------------------------------------------------

    Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

    Enter this at the command prompt - sfc/scannow

    How to fix the system files of Windows 7 with the System File Checker
    http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
    generates cbs.log Windows Vista (and Windows 7)
    http://support.Microsoft.com/kb/928228

    The log can give you the answer if there is a corrupted driver. (Says not all possible
    driver problems).

    Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

    How to run the check disk at startup in Windows 7
    http://www.SevenForums.com/tutorials/433-disk-check.html

    -------------------------------------------------------------------------

    Often drivers up-to-date will help, usually video, sound, network card (NIC), WiFi, part 3
    keyboard and mouse, as well as of other major device drivers.

    Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
    http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

    Installation and update of drivers to 7
    http://www.SevenForums.com/tutorials/43216-installing-updating-drivers-7-a.html

    How to disable automatic driver Installation in Windows Vista - drivers
    http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
    http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

    -------------------------------------------------------------------------

    How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
    quit unexpectedly
    http://support.Microsoft.com/kb/958233

    Troubleshooting Vista Blue Screen, error of JUDGMENT (and Windows 7)
    http://www.chicagotech.NET/Vista/vistabluescreen.htm

    Understanding and decoding BSOD (blue screen of death) Messages
    http://www.Taranfx.com/blog/?p=692

    Windows - troubleshooting blue screen errors
    http://KB.wisc.edu/page.php?id=7033

    -------------------------------------------------------------------------

    In some cases, it may be necessary.

    Startup Options recovery or Windows 7 disk repair

    How to run a startup repair in Windows 7
    http://www.SevenForums.com/tutorials/681-startup-repair.html

    How to start on the System Recovery Options in Windows 7
    http://www.SevenForums.com/tutorials/668-system-recovery-options.html

    How to create a Windows 7 system repair disc
    http://www.SevenForums.com/tutorials/2083-system-repair-disc-create.html

    How to do a repair installation to repair Windows 7
    http://www.SevenForums.com/tutorials/3413-repair-install.html

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

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