storage used iCloud inconsistency.

Hello

I have 1 to plan storage iCloud. I downloaded pictures 100 GB and 400 GB of videos in the Photos app iCloud. There is no file in the items removed from iCloud. In the Photos on my MacBook Pro when I right click on all the pictures, select Get Info system reports 500 GB. However the use of storage iCloud this system reported 700 GB. I can see 700 used Go looking through system preference/iCloud/manage on my laptop and the web browser button.

Note: Before you create the library currently used iCloud I had created a front in which I downloaded the right amount of photos/videos (hard to say how much, but could have been a couple of hundred GBs). I then deleted the first library and created a new one that I use now.

I contacted Apple support, spoke to one of their senior advisers and after weeks of investigation, they weren't able to tell me why is this and how to solve it. They suggested to transform my library iCloud mode engineer/recovery or smth like that (I may be the wrong term) for further investigation, but then your content is no longer encrypted so I refused.

Has anyone came across this?

Do you know why it was such a big difference in the storage you use? And if so how to solve?

I plan to download the entire library to a hard drive external (I have only 256 GB on my laptop), deleting the photos in iCloud and re - download the library back. I did a lot of changes (modification and deletion) in the photos / videos and added some new ones (not over 20GB) since I originally loaded them so I'm really reluctant to import all the data on the library from scratch.

See you soon

What is the library status on each device to iCloud

in the iCLoud preferences Mac == > managing storage is show all this storage for photo library or some of them are things like iCloud Drive, backups, etc.?

Since you have a lot of storage rather than try again I'd give him 45 days to see if things solve

LN

Tags: Mac OS & System Software

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