Strange problem with password created on my Satellite L20

I bought a Toshiba Satellite L20 laptop with model No. PSL2XL-01R007
I registered the password using the Toshiba help utility that has been placed on the desktop, using the secure user function.

After stop of the laptop and turned on, it prompted me to enter the password before it can start. When I entered the password which I thought I had entered windows using the Toshiba help utility under secure user, it gives me a message of invalid password whenever I try to enter the password. So I can't use my laptop. The BIOS is the Phoenix.

Thanks for your advice and assistance

Hi Hung

I tested it today with my Satellite L20-182 and everything works fine. I tested the options for the user and supervisor passwords, and there is no problem at all.

Sorry, but I think that you enter the wrong word as password and this is the reason why you cannot start the laptop. I really put t see any other explanation.

Tags: Toshiba

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