Stream laptop HP 11: Synaptics software missing

Hi, I've read a lot of posts on this topic but have not found anything similar to my situation.

I installed Win 10 and chose the annihilation all option because I wanted to start over from scratch.  Everything went well and the touchpad works EXCEPT advanced features like scrolling.

When you look at the control panel-> programs and features, the software Synaptics icon is missing. (Earn 8.1, I could open a Synapics program and adjust the TouchPad).

If I go to the Device Manager, the pilot HID Snyaptics is there and updated by HP support Assistant.  I tried uninstalling the driver and reinstall it, but no change (strangely, the touchpad worked with the uninstalled driver).

I checked the registry, but there are very few entries Synaptics (3 or 4) leading me to think the Synaptics Touchpad program is missing.

Synaptics Web site offers all downloads which offers no HP.

I thought I'd be able to download the appropriate program, but perhaps I was mistaken.  I use a mouse, so this correction is not critical, but it would be nice to fix.

Any ideas?

Thanks, Larry

Hi @larryfalk,

Please use the following link to create yourself a file number, then call and it can help to expedite the appeal process:

Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on: contact HP options - click Get phone number

File number and phone number are displayed.

They will be happy to help you immediately. You can say thanks for trying to help by clicking on the Thumbs Up below! Thank you.

Tags: Notebooks

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