Stuck in a loop with Adobe Acrobat chat support impossible to contact technical support?

Similar Questions

• License with Adobe Acrobat Pro problem

  I have a problem with Adobe Acrobat Pro as part of Adobe Creative Suite CS 6 on Mac OS X 10.11.6: Adobe Acrobat does not start. Whenever I try to open a pdf file or the itsself program (Acrobat), Acrobat appears inside the docking station, as well as within the monitor activity for a few seconds, but never actually opens and then disappears from the docking station and the activity monitor. No error message appears, namely, what is the problem.

  During the last two weeks, I tried the suggestions basically all troubleshooting I found on the web several times, mainly:

  • Try to uninstall and reinstall Adobe Acrobat by itsself as well as all of the Creative Suite (of course, using "Adobe Installers")
  • Running the Creative-cloud-Cleaner on my computer after uninstallation and before the re-setup
  • Deactivate and reactivate my license Creative Suite (using InDesign to perform this task, given that Acrobat does not open)
  • etc.

  More funny thing is: when I try to deactivate the license via InDesign, Acrobat will not show even as one of the programmes concerned, see attached screenshot.

  

  That is why, in my view, the problem could be a licensing problem. The reason why I had the problem in the first place, could be the following: I accidentally uninstalled Adobe Acrobat while being offline. After that, as mentioned above, I tried- and reinstall the program and all of the following several times while being online - but no result.

  I'm happy for any suggestion. Assistance telephone Adobe doesn't seem to be available for this product and I have redirected to this forum when you try to start a chat support with Adobe, I'm happy for all the help from the community!

  PS: I guess that's not relevant, but I'll talk anway: another application, "Adobe Crash Demon" shows within the activity monitor, every time I open InDesign (but isn't, when I try to open Acrobat). The content of the error message does not mention Acrobat.

  Hi kglad,.

  Thank you for your message. Unfortunately, I couldn't find very useful advice in the log files, because I'm not very experienced in the search for log files and I could not find solutions to the error messages on the web.

  But, fortunately, an update of the system for Mac OS Sierra finally helped me to solve the problem. Obviously, the update changed some system parameters and / or preferences, and I finally could start once Adobe Acrobat. He is still vulnerable, however. It seems, I'm having some trouble with my graphics, too, but I guess I'll be able to fix those shortly.

  I am very happy, Acrobat is finally running once more!

  Thanks for your support, I'll mark the issue as resolved.

  Kind regards

  Evelin

• If I switch from XP Pro tp Windows will I have program compatibility problems - as with Adobe Acrobat, Corel WordPerfect, MS Office 7, etc.

  If I update to Windows XP Pro tp will be I have compatibility problems of program - as with Adobe Acrobat Pro 8, Adobe Photoshop, Corel Word Perfect X 3, 7 of MS Office, MS Project 10, Blackberry Desktop Manager, etc..  The facility will be transparent by keeping all of my existing files / content? I need to reload any program?

  What version of Windows you are migrating towards?

  Check the compatibility of each program by accessing the Web site of the Publisher. In addition, many companies, such as Adobe, have their own forums which will give experiences of other users to use a particular version of a program on a particular version of Windows.

  If you upgrade to Windows 7 or Windows 8, you can use the compatibility of Microsoft here for a guide Center:

  http://www.microsoft.com/en-us/windows/compatibility/win8/CompatCenter/Home?Language=en-US .

  (I personally prefer to check sites and forums of the manufacturer however)

• Cannot run PDFs with Adobe Acrobat reader.

  Sometimes when I try to download a PDF file I get a mssg: 'there is a problem with Adobe Acrobat/reader. If he is out running and try again. (6:6). "I cannot determine any file that is open or may be running. I have XP and my programs are listed as: Adobe Air, Adobe Flash Player ActiveX 11 (with no listed file size), Adobe Reader X (10 1.1) and Adobe Shockwave Player 11.6. What could be the problem?

  Very often, problems with Adobe Reader can be cured by uninstalling and reinstalling.

  Use Control Panel > add or remove programs.

  • Uninstall Adobe Reader X and Adobe Air (do not uninstall Flash Player Active X or Shockwave Player).
  • Double check to make sure that there are no other versions of Adobe Reader.  If there are, uninstall them.

  Download Adobe Reader here http://get.adobe.com/reader/ --> don't forget to uncheck the box to install McAfee Security Scan Plus.

  Restart the computer in a "clean boot" mode as follows:

  Open the System Configuration utility (start > run > msconfig > OK)

  1. In the System Configuration utility dialog box, click the general tab, and then click Selective startup.
  2. Click to uncheck the Process SYSTEM. INI file check.
  3. Click to uncheck the process to WIN. INI file check.
  4. Click to clear the Load Startup items check box. Check The Load System Services and to use Original BOOT. INI are checked.
  5. Click the Services tab.
  6. Click to select the hide all Microsoft Services check box.
  7. Click disable all, and then click OK.
  8. When you are prompted, click restart to restart the computer.

  Run the installer for Adobe Reader

  Restart the computer.

• BEX with Adobe Acrobat error on Vista 32-bit operating system

  I am running Vista Home Premium (32 bit) and get a Windows error message when I try to get a PDF with a password Adobe Acrobat 8.1. Reads the error message Windows: "Adobe Acrobat has stopped working.   (The problem event name is BEX).  And when I click on 'Check online for a solution and then close the probram', he just seems to close the program.  I searched for an answer online (Adobe and Microsoft), but can't seem to find something close to what I feel.  Can anyone help?

  Hello

  Have you installed the toolbar with Adobe Acrobat?

  BEX errors often are caused by toolbars such as Google, TrendMicro and others. Are you using a 3rd party
  toolbars in Internet Explorer? Cause and solution is the same for Vista and Windows 7.

  What antivirus/antispyware/security products do you have on the machine? Be one you ALREADY had on this
  machine, including those you have uninstalled (they leave remnants behind which emits causes).

  Start - all programs - Accessores - system tools - IE with no Addons - does this work better?

  IE - Tools - Internet Options - Advanced - tab click on restore advanced settings, and then click RESET - APPLY / OK

  IE - Tools - Internet Options - Security tab - click on Reset all areas - APPLY / OK

  Close and restart IE or IE with no addons

  Start - all programs - Accessores - system tools - IE with no Addons - does this work better?

  IE - tools - manage Addons (for sure disable SSV2 if it is there, it is no longer necessary but Java always install
  "(and it causes problems - you never update Java to go back in and turn it off again)." Search for other possible problems.

  Windows Defender - tools - software explore - look for problems with programs that do not look right. Permit
  are usually OK and "unauthorized" are not always bad. If in doubt about a program to ask about it here.

  Could be a BHO - BHOremover - free - standalone program, needs no installation, download, unzip and run.
  Also not all the BHO is bad, that some managed bars of tools and features that you added.
  http://securityxploded.com/bhoremover.php

  Startup programs
  http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html

  Also get Malwarebytes - free - use as scanner only. If you ever think malware update and then run it as
  a scanner.
  http://www.Malwarebytes.org/

  ======================================

  Check with the Support of Adobe Acrobat Reader and other Forums

  Adobe - Support
  http://www.Adobe.com/support/

  Adobe - communities
  http://www.Adobe.com/communities/

  Adobe - Forums
  http://forums.Adobe.com/index.jspa

  I hope this helps.

  Rob - bicycle - Mark Twain said it is good.

• When I try to open a PDF file with adobe Acrobat reader Windows Media Center automatically appears.

  When I try to open a PDF file with adobe Acrobat reader, windows media center automatically opens. How to prevent this? I just want to open the PDF file with Acrobat reader.

  The solution I think. If you right-click on one of the files and select open the file locations it now combined the file with adobe reader.

  Yes - you simply need to change the associated file (and path) back to Adobe Reader.  (If that's your choice PDF reader.)

  If you did this:

  Press the Windows Logo and R key at the same time to bring up the dialog box RUN.
  Once you have the dialog box up, type in the following command and press OK...

  cmd /k ftype AcroExch.Document

  That he return with? Should be something like:

  AcroExch.Document = "C:\Program files (x 86) \Adobe\Reader 10.0\Reader\AcroRd32.exe" '%1'

• Impossible to edit PDFS with Adobe Acrobat Standard DC

  Hello

  One of my users try to modify a PDF file that does not currently have recognizable text. I understand that if nothing are recognized that you can't modify it until you run OCR.

  Although my agreement with Adobe Acrobat DC after choosing 'Edit PDF' Acrobat will automatically recognize the text on the first page to make it editable, even if for my user after choosing 'Edit PDF' they receive this error message:

  

  If I try the same process with the same document Adobe Acrobat Pro DC program automatically recognize the first page and make it editable.

  So my question is: is this problem that may occur because we are using Adobe Acrobat Standard? I tried to look at your site in order to know what are the features do not come with Adobe Acrobat Standard DC, but could not find information on OCRing records automatically.

  Any help on this would be greatly appreciated.

  Modification of the functionality of scanned documents is not available for Adobe Acrobat or Acrobat Standard DC versions 11.x.

  You have to upgrade to "Adobe Acrobat Pro DC" to use this feature.

  Kind regards

  Priyanka

• Problem with Adobe Acrobat Reader

  Could not get in any of my billing statements to view and pay bills online as I used to before 1 July 2016.  Just get a message that says...! There is a problem with Adobe Acrobat/Reader. If this is the case, please exit and try again - 15:3.  I did it several times and I still can't get in the display instructions to print!

  Hi christinam1427686,

  Could you please tell the operating system that you have-Windows/Mac?

  What version of drive do you have?

  Perform the steps that are given below:

  1. try to deactivate the Mode protected, open Acrobat Reader > Edit > Preferences > Security (Enhanced) > uncheck enable protected at Startup Mode > OK > restart Acrobat

  2. If disabling protected mode does not resolve the problem, try to repair the installation go to help > Repair Installation.

  Let us know if you face any problem.

  Thank you!

  Shivam

• "Error while interacting with the scanner: the selected scanner was not found." Called brother and my MFC 7360N works very well with other programs to scan - only problem with Adobe Acrobat Pro 11.

  "Error while interacting with the scanner: the selected scanner was not found." Called brother and my MFC 7360N works very well with other programs to scan - only problem with Adobe Acrobat Pro 11.

  Hi davidd67669685,

  Please provide the exact point of the software & OS installed on your system. Also check if it is there any update available for the software after going through "help > check updates.

  Follow this thread to reset the Acrobat preferences:- How to reset preference settings in format Acrobat.

  You can check after connecting this scanner locally to the system if asked its connected on network & then look for the same thing.

  Please refer to this article:- of the troubleshooting tips for scanning questions when using Acrobat

  If the problem persists ask please check with another user account.

  Kind regards

  Christian

• Cannot open more than 1 pdf with adobe acrobat dc. How to set up so I have to open multiple PDFs?

  Cannot open more than 1 pdf with adobe acrobat dc. How to set up so I have to open multiple PDFs?

  Hi markj15462400,

  Open Acrobat DC, navigate to the Edit-> Preferences-> General-> uncheck "Open Documents in a new tab in the same window.

  Restart your system & now try opening the files.

  Let me know if it solves your problem.

  Kind regards
  Nicos

• My laptop with Adobe Acrobat 9 Pro is down.  How do I install it on my new?  I don't have an activation key or disc.

  My laptop with Adobe Acrobat 9 Pro is down.  How do I install it on my new?  I don't have an activation key or disc.

  Hi, Ana Maria.

  You did that's so easy to do!  Thank you very much.  I had installed it and works perfectly in the last 10 minutes.

  Kind regards

  Thomas

• I need to set my Adobe Acrobat by default when I open PDF files. I've updated my adobe reader software and it changed my settings to always open with the reader. I still want to open it with Adobe Acrobat DC

  I need my Adobe Acrobat DC value by default when I open PDF files. I've updated my adobe reader software and it changed my settings to always open with the reader. I still want to open it with Adobe Acrobat DC

  Hello

  For windows, right click on the PDF? Open with > choose default program > set Acrobat DC as the default PDF Viewer and click OK.

  You could do the same thing in the control panel.

  Concerning

  Sukrit diallo

• I have Adobe Acrobat Standard DC and I would be able to reduce the size of PDF files that I could with Adobe Acrobat Professional. Reduce size PDF with Adobe Acrobat Standard DC file? If Yes, where is the button? PRO button was in the "D".

  I have Adobe Acrobat Standard DC and I would be able to reduce the size of PDF files that I could with Adobe Acrobat Professional. Reduce size PDF with Adobe Acrobat Standard DC file? If Yes, where is the button? IN Pro, the button was in the drop down "Document"... Thanks for the tips, Bob

  Hi Robert,.

  Please visit the following link: https://helpx.adobe.com/acrobat/using/optimizing-pdfs-acrobat-pro.html

  Kind regards

  Rahul

• Batch convert pdf to txt using OCR with Adobe Acrobat Pro

  How to batch convert pdf to txt. Using OCR, with Adobe Acrobat Pro. I now use the trial version, to see how it works. Thank you!

  You can use the wizard for this Action.

• create a form with Adobe Acrobat Standard XI: problem - interactive objects

  try to create a form with Adobe Acrobat Standard XI: problem - interactive objects-> activate: hide the form text field-> work-> first it s didn t hide but if you continue to fulfill other things it shows the field hide; What wrong? answer also in German as possible Thx Sascha

  In the boxes use the "Mouse Up" with the action "run a JavaScript.

  Example for the "Ergebnisvergleich", you can use JavaScript the suite:

  field var = this.getField ("Verdeckung Ergebnisvergleich");

  If (event.target.isBoxChecked (0)) {}

  Field.Display = display.hidden;

  } else {}

  Field.Display = display.visible;

  }