Stuck on Windows 7 64 bit print queue. Tried everything, but no luck!

Hi people,

My Windows 7 (64-bit) PC has decided to stop printing this morning to one of my printers. I followed him there down to a document stuck in queue to my HP Photosmart 5100 series. These are the things I've tried so far for the quarter...

  • Tried to remove the (only) document from the queue and tried to remove all THE documents in the case where it makes a difference. It just says: "error processing command.
  • I deleted the printer and added. All this achieved was to create a version of 'copy 1' of the printer. Even if the old printer icon disappeared, Windows seemed to remember that the document has been put on hold, and therefore would not release the original name for the re - use.
  • Stopped and restarted the SPOOLER service and tried to delete the document inbetween.
  • Checked the file C:\windows\ system32\spool\printers, but it was empty.
  • Tried to connect the printer to a laptop - it printed fine, so I know that the hardware is OK.

Please, if please, please help me get rid of this document of thugs, as this means that I can not print anything to one of my printers. There must be a place that contains the details of the document - I just need it has flushed out. Any ideas would be warmly welcome! Thank you.

As a result of this thread, I wanted to just people to know that I finally solved the problem. It is a large number of software removal and reinstall the drivers from the HP website several times. Difficult to ensure that what finally did the trick, but now resolved thanks.

Tags: Windows

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