student and teacher of creative cloud Edition

I have the student and teacher edition creative cloud which stipulates that I can get access to the latest versions and previous applications of creative office of cloud, but when I tried to download InDesign I keep saying that my trial is over and I have to pay £17 per month for her? If someone could explain why its not available to me that would be great.

Thanks in advance.

Your subscription to cloud shows correctly on your account page?

https://www.adobe.com/account.html for subscriptions on your page from Adobe

If you have more than one email, you will be sure that you use the right Adobe ID?

.

If Yes

Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, Adobe support... you need Adobe personnel to help

Adobe contact information - http://helpx.adobe.com/contact.html

Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

-Select your product and what you need help with

-Click on the blue box "still need help? Contact us. "

Tags: Adobe

Similar Questions

Maybe you are looking for