students unable to enter the answers to quiz questions

I launched our first class and coming up on a problem that I have not met that we tested the course.

I created the course in Captivate 5.

All our learners use their computers to complete the statement, and I have no control on what equipment they use.

A couple reported that they are unable to enter the answers to the quiz question. For example, it will not even let click the buttons for the multiple choice answers. Those who reported the issue seem to have older computers (about 5 years), but say that they have updated to the new version of flash player.

We tested the module on some newer computers, and we didn't have this particular problem at all.

What could cause such a problem?

Sanna

Sanna,

He need to sit and actually watch users who claim to have these problems.  It is likely that what they complain about could be the result of user error.  For example, they may have left the scope of quiz at some point after entering the quiz (maybe to dive towards the content of the slides and check one) that would then lock up their quiz slides and avoid answering.   If you look at exactly what they're doing, then you will know if yes or not it's really a fault in your course or not.

Just to check if the issue is reached scope quiz, make sure you move backward is disabled in the quiz settings.  Which should prevent users from being able to jump away from quiz easily.  See if your problems disappear or are significantly reduced.

Tags: Adobe Captivate

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