Subscription and free membership

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• I am a student and I have a free subscription to adobe (who, when I go into my membership, says I have free membership of Creative Cloud) again, when I try and download the Adobe Photoshop CC 2015, it gives me an error message that my trial has expired an

  I am a student and I have a free subscription to adobe (who, when I go into my membership, says I have free membership of Creative Cloud) again, when I try and download the Adobe Photoshop CC 2015, it gives me an error message that my trial has expired and then heading to an error 'No subscription found' when I type in my ID. My other updates for the applications worked and they open yet Photoshop is not.

  Hello

  Free trials of Adobe are for 30 days by app and it's clean and not mail electronic id specific, which means that if anyone with any email used Photoshop test on your machine, then it won't work not it will show you that the trial is expired.

  But if you think that this is the first trial for Photoshop has been downloaded on this machine and is not expired, please see the links below:

  Adobe trial software has expired at the beginning

  Please HELP in "Trial Expired" is anyway to reset my account so I can reuse them?

  Let us know if that helps.

  Kind regards

  Bani

• why I always get the message that I have a free membership, when I have a subscription?

  
  

  I would like to know why I always get the message that I have a free membership, and I need to improve my creative to a full, membership cloud membership even if I continued my membership in January

  Please see the suggestions here and see if they help you:

  FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

  If if still appears under the name of first instance, after trying these suggestions, please contact our staff of support directly by following this link: contact Adobe customer service.

  For more information, please visit: FAQ: how to contact Adobe for support?

• Cancellation of subscription of Photoshop on a free membership of creative cloud?

  How to cancel my subscription to Photoshop? I tried to cancel my subscription to creative cloud, but my account says it's a free membership, so there is no option to cancel it, even though I pay $10.49 every month.

  Use the applet to chat here to get Adobe to do it for you.

  Contact the customer service

• I have a creative cloud free subscription and get a popup that says that there is an update of creative cloud.  Don't see a way to do the update.  Any suggestions?

  I have a creative cloud free subscription and get a popup that says that there is an update of creative cloud.  Don't see a way to do the update.  Any suggestions?  I use a HP desktop with windows 10 computer.

  If you mean there is an update of the creative cloud desktop application, uninstall your desktop app cc (uninstall the Adobe Creative Cloud desktop application) and install the most recent, https://creative.adobe.com/products/creative-cloud

• I did my credit card has been removed and now I'm not a new card but now my membership has changed, as a free membership. So, I want to pay again. But now, I don't have a plan that has been used in the past. How can I do?

  I did my credit card has been removed, and now I make a new card.

  But now my membership has been changed as a free membership.

  So, I want to pay again.

  But now, I don't have a plan that has been used in the past.

  How can I do?

  I want a quick answer

  Hello

  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• I bought my free membership of creative cloud and installation of office for the use of the Institution. But accidentally uninstalled and deleted the program files. Now I can't update my apps and have to pay for the installation of creative cloud

  I bought my free membership of creative cloud and installation of office for the use of the Institution. But accidentally uninstalled and deleted the program files. Now I can't update my apps and will pay for the installation of creative cloud. What should I do?

  Reinstall the cc desktop application, https://creative.adobe.com/products/creative-cloud

• Creative Exchange code edu cloud enabled, but still using the version track and said free membership?

  I have activated a code of redemption provided for me by my school to creative.adobe.com/educard, but when I downloaded CC and log in there always says I'm in trail version and when I connect to my account it says free membership? I tried to use the code once more and it says that it has already been activated.

  I took the following steps:

  Re: I bought creative cloud but I use the trial version

  Rename the SLCache and SLStore, but no change.

  What should do?

  Thanks in advance.

  Something about your activation has failed... you need Adobe, not another Member on an open forum

  Coordinates of Adobe - http://helpx.adobe.com/contact.html can help

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Expiration of my subscription of the CC, I bought a new but not be able to use again. He's trying to use the free trial version at the same time, but after installation of app still redirects me just say renew subscription and won't let me open. Help, ple

  Expiration of my subscription of the CC, I bought a new but not be able to use again. He's trying to use the free trial version at the same time, but after installation of app still redirects me just say 'Renew subscription' and won't let me open. Help, please

  Contact adobe support, https://helpx.adobe.com/contact.html

• Can I select * two * Acrobat Pro DC subscription and photography projects a unique creative cloud membership?

  I had access to all Adobe apps Mobile for one year reduced prices intro but I have found that I really only use Acrobat Pro DC, Lightroom and Photoshop. I use Acrobat Pro DC on a day to day basis more than the other two apps but when I need Lr and Ps are also essential to me. I'm a person, not a business.

  And so my question - I have to pursue my plan version 'complete' to a 40% increase in the price for access to these three features... or

  can I subscribe to * two * Acrobat Pro DC subscription and terms of photography?

  I know that I can subscribe to more than one unique plan of "App" but none of them are simple applications and do not appear as such.

  Ian

  Yes, you can subscribe to Plan + only Acrobat App on the same Adobe ID photography.

• I'm paying $ 16 million each month at adobe for a kit of the student, but it says that I only have a free membership on my account?

  And of course I can't call that phone support is not available for free membership so I can still call and ask why I don't have products, because I pay for every month. Honestly, I don't quite know what to do.

  Go to Adobe Creative Cloud

  Hello

  Please see Troubleshooting FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

  Hope that helps!

  Kind regards

  Sheena

• How can I update my credit card information to pay for the next tranche of creative cloud when it tells me that I have "Creative Cloud Free Membership" so without possibility to update a credit card - despite my payment for a slice of 1 year in January 20

  How can I update my credit card information to pay for the next tranche of creative cloud when the screen tells me that I have "Creative Cloud Free Membership" so without possibility to update a credit card - despite my payment for a slice of 1 year in January 2015?

  Hi kanikas100,

  Using my old Email to open a session allowed me to see my current subscription and I was able to update my credit card.   Thank you very much!

• CANCEL my subscription and give me a refund!

  I want to cancel my subscription and receive a refund.  I bought this to be able to export PDF files and it does not work after trying and troubleshooting.  Please cancel and give me a refund as I bought only 11/5!

  You not discuss Adobe here, mainly other users, that it at least does not want to take orders from another user. And this is the free forum of reader, so I don't know what refund you expect to receive.

  Just in case you subscribed to Acrobat or any of its associated services, the place to go is here: cancel your subscription or membership. Acrobat, services Cloud of Document PDF

• My account is telling me that I have a free membership when I paid the fee

  Why Adobe says that I only have a free membership when I paid the fees for students a few months ago? I would like to download programs on another computer to do my work to become more flexible

  Hello

  For the trial;

  First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  You can have the creative cloud installed and signed in on two computers as long as you don't use it on one at a time. Download and install as you did on the first computer, sign in to your Adobe account on the Adobe using your Adobe ID website, download the desktop app from clouds, then download the software. Sign on a computer that should not be used: log in and log out of the desktop Adobe Creative Cloud application

  You can download the installer for Creative Cloud from here:
  Creative cloud help | Creative cloud desktop.

• I have Creative free membership of cloud, but it is still charging my card.

  Good so I Creative free membership of cloud, but it is still charging my card. I want to cancel the subscription, but I don't know how.

  Hi Laura,

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Please go through the Adobe - General conditions of subscription as well.

  Kind regards

  Sheena