Sudden issue with eprint & allowing any application or web services

Hi all

I have a case with HP and spent 4 + hours on the phone with support eprint people and people of departmental support. Unfortunately, they are now gone for the weekend, and I'm still stuck here with a defective system - and have to leave this weekend on businesses (need a business printer works!)

I hope someone here can help you.
I have a x576dw MFP

Connected to a Netgear router hardwired

Worked very well with eprint services (set up and printing of daily) for 1 + months

23:00 last night, I sent several jobs to the printer and I noticed today that they were not there. I checked the print server web printers and find that the IP settings had not changed (of course) when he worked the day before. The same IP address, DNS, default etc. same gateway.

I ran through all the scenarios/patches that I could find online, to change to the evolution of tests and test with DHCP, changing to wired & test with static and wireless Wi - Fi but a different outside the range of the DHCP IP address, change the router to which the printer is sitting on (I have 3 routers), change the config to link change the primary DNS and secondary only be both addresses from Google (8.8 and 4.4), etc etc.

ePrint crossed (frustrating) exactly the same steps with me and decided that it was a printer problem. They handed me off the coast for the guys from companies who wanted to do exactly the same steps as for the moment (of course). I did just to get through... (note that I can print correctly on the LAN of all routers), and at the end of technical support told me to try a restore to default settings and start over.

Do you have this (gr) - same error. When I go to the same activate eprint or apps that it says "Web Services could not be activated". I get the same error on the web interface for the printer.

Help! IM at a loss total here and HP wants to blame the eprint team, the eprint team wants to blame business solutiosn HP!

(Other notes... I have checked the firmware, it is updated. I checked also up-to-date web software)

Frustrated to tired business chick!

Hey, happy that we were able to work.

I will contact you on the subject to find the failed unit on your part. We will send to a R & D facility.

Tags: HP Printers

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