Suporte da Adobe Brasil - I can not let

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• I have to cancel my subscription of stock of adobe, but I can not connect, what can I do?

  I have to cancel my subscription of stock of adobe, but I can not connect, what can I do?

  Hello

  I see that you have contacted the support team and your subscription has been cancelled.

  Kind regards

  Bev

• Adobe Illustrator CS6: Can not save the file as an EPS file.  Could not save the picture. Cannot print the illustration. Message

  In Adobe CS6 on a PC I can not save the file as an EPS file. I reinstalled the software and made a new document with a simple square in the file, but the error remains. I can save the file to any other format except in EPS format. The error window I said "can't save the picture. Cannot print the illustration. »

  

  Illustrator needs a printer.

  If you haven't set up the print to PDF format or something in the system.

• I have a disk with Adobe Postscript Type 1 fonts ('Adobe Type Basics') can not install on windows 7 - No .pfm files

  The previous discussion said to contact technical support if you have the same problem. The only option for support, that I could find pointed me to this forum. There is an additional file with the files .pfm that Adobe can send. I need to know how to get it.

  I am attaching a file with the PFMs. unzip them and place them in the same folder with the font files. To install, do a right-click on the files .pfm for the desired font, then select 'Install' from the context menu. Windows will take care to copy the PFM and the PFB corresponding in the Fonts folder. They should be available for most of the applications, even if I think the latest MS Office (2016 or 365) their list in the menu font, but they will not be usable.

  Back story: early versions of Adobe Type Basics comes with ATM (light or Deluxe) who took care to create PFM files on the fly during installation so that they do not have were included. The later versions of Adobe Type Basics had passed to OpenType, and most of the included fonts have been changed.

• Adobe Acrobat Pro can not handle time zones?

  I normally work in Texas, but at the moment I am in San Francisco. I've updated the time zone on my Mac OS X 10.6.4 system accordingly. When I try to certify a PDF with Acrobat Pro 9.3.3 my digital signature (which I just created on the PDF) is considered invalid by Adobe Acrobat because it "seems to be in the future."

  
  The best I can explain it, here's what seems to be the case:

  1. My computer is set to the Pacific time zone. It is 11:44 AM PDT
     
  2. I digitally certify a PDF document.
  • Signature properties say the date is 2010-07-28 13:44:36 - 05 '00'.
  • The time stamp included with the signature is dated 28/07/2010 13:44:36 - 05 '00'

  For some reason, Acrobat Pro thinks that the signature is not valid because she seems to be in the future. Why

  is not Acrobat Pro smart enough to handle time zones?

  
  

• I am uncertain as to how this error can occur. I use a timestamp server (http://tsa.starfieldtech.com) in my digital signature timestamp. There seems to be no preferences in Acrobat for support for time zones, so it must determine the local time clock system, but without the context of the zone.

Hi Sasha,

Acrobat turned when you reset the time system? If the time original system (actually the GMT offset) has been loaded into memory at launch and doesn't not reset itself when you changed the system preferences. Acrobat should be able to get the new GMT offset, see you are at - 7:00 (PDT) and make the changes accordingly.

As you may have noticed, in what concerns the digital signatures, all times are "generalized time Format." Many people confuse this "hour of Europe" because the month comes first, but it's an ISO standard, where the time starts to the year.

Steve

• Cs6 Adobe install problem, can not the initials

  I try to reinstall it on another PC but get errror:

  Installation program could not be initialized. Get Adobe support Advisor for registry problems. »

  That does not

  Exactly what version of Windows?

  Are you using a computer administrator account will be full read/write permissions?

  Run all programs as Administrator http://forums.adobe.com/thread/969395 to assign FULL... Permissions said yet, but it is sometimes necessary for Adobe

• Hello. I'm trying to get my account deleted or cancelled adobe id and can not get thru. Can someone tell me how to do this? Thank you!

  So I canceled the first and the only order I'll never do through this company & want my account deleted.

  I cant get thru to someone by phone or chat.

  Are there any other way to do this?

  What happens if I disconnect & just never reconnect?

  Any help anyone can give would be great appreciated.

  Thank you very much!

  Hi Crystal,

  So I canceled the first & only agenda I will never do so through this company & want my account deleted.

  I cant get thru to someone by phone or chat. Are there any other way to do this?

  Sorry for this concern. No, you must contact them. What is the problem you are experiencing by communicating with them?

  What happens if I disconnect & just never reconnect?

  You could always charged. Let me know if you are still unable to through.

  Thank you
  Kevin

• Why the Adobe reader 9 can not skip to 11, and I see adobe 9.5.5 is more recent and FINAL release, so that if this final version has security hole, you won't fix it? Thank you!

  I want to improve my adobe 9 to 11, but why it cannot be upgraded directly, the second question is since adobe 9.5.5 is more recent and FINAL output, so if this final release has security hole, adobe will not solve it? Thank you very much!

  You are right. This isn't how it's done.  Upgrades are usually in this way, complete news, not a change to the existing product.

• Adobe Download Assistant will not let Me sign

  I have Windows 7 and am having problems with my Photoshop (Adobe Creative Suite 5 Production Premium/students and teachers). When I was with my Photoshop yesterday, a window appeared and told me that the program was no longer functional and him to stop. I'm in the middle of making a final for ESSCA and desperately need help. I tried to uninstall, but there was a problem of uninstalling. Then I tried to install an evaluation version of Creative suite 6, and he told me that my computer was signaling that she had a pending restart... when I restarted the computer, assistant Adobe is no longer allowed me to connect. I uninstalled and reinstalled but still no luck. I changed my password and even create a new account, but it still won't let me connect. Help, please.

  Mmarieden I would recommend that you follow the steps listed in identify you or activation errors. CS6, CS5.5, Perpetual CS6 subscriptions - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.  This covers several different possible causes on the configuration of your local computer that could prevent some updates and Adobe Download Assistant to communicate with Adobe.

• Help! Looking for my Adobe Canada orders, can not find them

  Hi, desperately looking for my orders and downloads, I actually downloaded a product 2 weeks ago, I'm lost now, I'm well connected here

  Adobe products | Adobe thank you

  Go to Adobe Creative Cloud

• Adobe Creative Cloud is not letting me download, he repeats to me I need to check my wall of fire. What should I do?

  Help!

  Hello

  Please try to troubleshoot Adobe Creative cloud download, install and update questions

  Error in downloading, installing or updating Adobe Creative Cloud applications

  Configuration for use behind the firewall of network

  Concerning

  Kuldeep

• I can not activate a new order paid with a different email address

  After the trial period months using a gmail account, I paid a new order using an account of hotmail of mine, the order number of the answer of the adobe (for hotmail) can not be activated: my account is fixed with the old (and allegedly expired) gmail. Also when you try to change my ID in hotmail instead of gmail, it is said: "(impossible de changer,,,)." This is already a month and still the same.

  How can we get the money. Then I can make a new order using the gmail email account.

  Maybe European people who post here can help you with this question.

• Install adobe on several computer not

  I installed adobe on my computer didn't and my laptop, but my computer is no longer opens and I bought a new one, as I can't get off my old computer adobe does I can not l "install on my new since it is installed 2 times (on my old laptop) how can I do pour install on my new computer doesn't?

  Please contact customer service ( http://www.adobe.com/mena_en/support/contact/ ) or chat with a technician Adobe ( http://www.adobe.com/support/chat/ivrchat.html ) and that he would be able to air the number of activations pour you as an exception based on validation.

  Translation via Google Translate:

  Please contact Service customer ( http://www.adobe.com/mena_en/support/contact/ ) or chat with a technician from Adobe

  ( http://www.adobe.com/support/chat/ivrchat.html )

  and it would be able to increase the number of activations for you after validation as an exception.

• I have adobe Premiere elements 13. It will not let me delete audio or do fade in or out. I can move the yellow to the bottom line until the volume reads - 0.0, but the noise is still there during playback. I can click on fade and fade out and the yel

  I have adobe Premiere elements 13. It will not let me delete audio or do fade in or out. I can move the yellow to the bottom line until the volume reads - 0.0, but the noise is still there during playback. I can click on fade in and fade out and the yellow line that chart volume takes a strong recovery or dip at the beginning or at the end of the clip, but there is no change in volume when I play back. What I am doing wrong?

  Rickey

  Thanks for the follow-up report.

  Just a lit bulb. Maybe the answer, maybe a spleen.

  Look carefully at the audio track of the timeline in the vicinity of title of the file.

  

  The title of your file audio timeline shows: level of Volume or something else. If something else, click the tiny triangle where

  the red arrow in the screen shot is sharp and select the Volume and then level so that you end up with

  Volume: level as shown in the screenshot.

  Hope it's the factor involved.

  RTA

• How can I let Adobe know that it is not practical to sub - divide a centimeter (in the print module) in 4ths scale?

  ? How can I let Adobe know that it is impossible to divide a centimeter (in the print module) scale in 4ths?

  Trying to divide the 10 mm in the quarter is a bit silly.

  Go here and submit an enhancement request:

  http://feedback.Photoshop.com/photoshop_family/topics