SUPPORT THE CHINA & SERVICE
_ * People, telling me what to do? who speak with? *_
_ * I need to come back to Israel soon, the? +' GUARANTEE ' + will expire in.
summer * _.
I am in China I am of Israel in fact, my book of the Russia...
In the evening _ * 24 of December 2009 * _ I was updating of the BIOS on my Toshiba Satellite, not successful...
On the morning of the next day I gave it to an OFFICIAL SERVICE in China, Shenzhen.
I was told that it can take months 3 max to fix... (too long, but it's the OFFICIAL SERVICE...) OK)
So far, I have my phone set, Service is always waiting for parts to arrive from the Russia.
* When I call you to SUPPORT CHINA only response I get is "YOU MUST WAIT MORE than TIME. *
+ I really mean that! + * THE ONLY ANSWER! *
Me - are my parts ordered at all?
It - Yes.
Me - he was sent to China or is it in Russia?
It - I have no information on this subject, but * YOU NEED to WAIT for MORE TIME *.
Me - Do You understand that 3 months passed and you did nothing until now?
She - * YOU MUST WAIT MORE TIME *.
Me - can you please find my parts will be sent to China or is it in Russia?
She - * I can't, BUT YOU CAN CONTACT the SUPPORT of the RUSSIAN FOR decouvrez_ him! *
Me - _ * excuse me? TOSHIBA SUPPORT, YOU'RE NOT ME! YOU MUST PROVIDE INFORMATION FOR ME AND NOT ME TO YOU! I ASK YOU TO FIND WHAT IS THE STATUS OF THE ORDER. * _
It - I do not have this information, * YOU NEED to WAIT for MORE TIME *.
Me - _ + Can I speak to your boss? + _
She - + _No, _ + but he knows about your problem.
-I'm happy about it, but I want to talk to him.
It - I can't give you to speak with him, * YOU NEED to WAIT for MORE TIME *.
Me-_ * Please stop telling me * the same thing all the time * "YOU NEED to WAIT for MORE TIME" * he isn't satisfying answer * after 3 months of waiting*._ +.
_ * + Me & she (together ++) + * _ - * YOU NEED to WAIT for MORE TIME *.
Me - can you provide me with useful information?...
_ *... * NO ONLINE! SHE JUST HUNG UP THE PHONE. !!! *..........*_
* I WROTE SUPPORT RUSSIAN EMAIL TOO... *.
Delivery to the following recipient failed permanently:
Technical details of permanent failure:
Google has tried to convey your message, but it was rejected by the recipient domain. We recommend to contact the other email provider for more information about the cause of this error. The mistake the other server returned was: 451 451 temporary failure, please try again later. (State (15).
_ * People, telling me what to do? who speak with? *_
_ * I need to come back to Israel soon, the? +"GUARANTEE «+ expires in summer * _.»
Post edited by: Sidi4
Hello
Oh man, I know that the whole story is not funny, but I laugh read this conversation with this lady.
The situation is really complicated.
Maybe you should pick up your laptop and try to fix it in Israel.
As far as I know that Russia (country of purchase) and Israel (the country where you live) belongs to the Toshiba EMEA (Europe, Middle East Africa) and order parts are not so problematic.
Of course, it can be complicated when Toshiba Asia must order parts Toshiba EMEA.
Boyfriend sorry but I really don't know what to do.
You can also try to contact the service provider in Israel and ask for advice and help.
Good luck.
Tags: Toshiba
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