Surface Pro 3 pen / stylus don't work well in Illustrator, works fine in Photoshop

Nice day

I had CC on a Surface Pro 3 for two months now and I tried to solve the erratic behavior of the use of the pen to Surface in Illustrator. I checked the batteries (there are several batteries in the pen), making sure that they are installed correctly. I went into the settings win 8.1 and checked the pen to ensure the good functioning. This works fine in other applications; shoot well in Photoshop, fresh paint, one Note, etc..

When you use the Brush tool to the pen in Illustrator, I am only able to draw all other lines. Sometimes it's once every third or fourth line. I need to greatly slow down to Illustrator to recognize, I draw, and even in this case, I'm not guaranteed that draws a line. This issue is not isolated to the Brush tool. Almost any action with the pen on canvas product at random (selections, join, etc.). It's not frustrating!

Everyone knows underperformance of Surface pen in Illustrator?  If not, I guess I have a hardware problem, but it is strangely an app problem, see how the pen works very well in the rest of my apps.

Thanks for reading,

Brent

Hi all

Thanks to Monika Gause all-day support extended. The Illustrator team really appreciate this.

Monika deleted (uninstalled) the N-trig Wintab x 64 application/driver of the system and the question had re-solved.

We would like to hear from everyone who is experiencing this problem, what happens when they follow the above step.

Kind regards

Rambour

Tags: Illustrator

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