switch ringer iPhone 6s will mute by itself

I have a 6 s iphone, my ringer switch goes to mute by himself, is - this normal position? or a hardware problem? Should I go to the genius bar? It is under warranty

Hello Moses,

First, go to settings > do not disturb and make sure that the regular option and a manual setting is turned off. If they are already extinct or if the problem persists, restart your iPhone by pressing the power and the button "home" for 10 seconds. Alternatively, you can try to reset the iPhone in iTunes and see if that solves the problem. If all else fails, call 1-800-MY-APPLE or take a go-genius bar.

If your settings are all off, they should look like this:

Good luck, let me know if I could help!

Tags: iPhone

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