SX20 it indicates the maximum number of calls has reached

Hi all

We have a SX20 with a strange issue it only makes a video call and when you try to call another participant, he says 'Max number of calls has reached '.

The State of SystemUnit, we see the following

Software

  • Application
    Endpoint
  • MaxAudioCalls
    2
  • MaxVideoCalls
    1
  • Name
    s52010
  • Release date
    2015 01-26
  • ReleaseKey
    true
  • Version
    TC7.3.1.8a4696f

Is possible to change this MaxVideoCalls 1, I try to CLI but I have not found any command.

Concerning

Anestis Koukis

All Cisco codecs are hard coded to allow only 1 video call and another 1 only audio call.  Something that cannot be changed.  If you need more than 2 connect video calls to a single endpoint, you will need either buy the licence Multisite which allow you to use the bridge internal of the SX20, or use a conference bridge external such as an MCU or telepresence server.

Tags: Cisco Support

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