Synaptics device settings are not not in the mouse properties

Hello

I have a HP dm4t-1000 running Windows 7.  I just reformatted the HARD drive and tried to get the system up to-and-operational again.  Everything seems to work properly, with the exception of the touchpad.

I rebooted, uninstalled and reinstalled the driver for the Synaptics touchpad about 20 times so far (several versions different too).  I can see the touchpad of my device manager (says it's working properly) and Windows Update and function of update driver in the device-> Manager Synaptics PS/2 Port TouchPad-> update driver software... say that the driver is up-to-date.  However, the touchpad still does not (at all), and when I try to change the settings of the Synaptics (Control Panel-> mouse) driver, I do NOT see a device settings tab.  Also, when I open the properties of the mouse (Control Panel-> mouse), I get the following error message:

"Control Panel Extension is Incompatible with the Version of the driver"

Here, I'm confused.  Device Manager indicates that my hardware is working properly, but my touchpad is completely non-functional.

Any suggestions?

If Synaptics settings does not appear under the mouse properties after completing the previous steps, try the following:

  1. Open Device Manager
  2. Find the device touchpad ("PS/2 Compatible Mouse")
  3. Right-click on the device, then click on "Update driver software"
  4. Choose "Browse my computer for driver software".
  5. Choose "Let Me pick from a list of drivers for devices on my computer.
  6. Nverifiez the option 'Show compatible hardware '.
  7. nder "Manufacturer", scroll down to "Synaptics".
  8. Under the 'model', the 17.0.19 driver should appear.
  9. Select the driver, and then click Next.
  10. Click 'Yes' to the 'pilot WARNING update"pop up.
  11. Restart
  12. Tell me if it works for you

Tags: Notebooks

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