Synaptics device settings are not not in the mouse properties
Hello
I have a HP dm4t-1000 running Windows 7. I just reformatted the HARD drive and tried to get the system up to-and-operational again. Everything seems to work properly, with the exception of the touchpad.
I rebooted, uninstalled and reinstalled the driver for the Synaptics touchpad about 20 times so far (several versions different too). I can see the touchpad of my device manager (says it's working properly) and Windows Update and function of update driver in the device-> Manager Synaptics PS/2 Port TouchPad-> update driver software... say that the driver is up-to-date. However, the touchpad still does not (at all), and when I try to change the settings of the Synaptics (Control Panel-> mouse) driver, I do NOT see a device settings tab. Also, when I open the properties of the mouse (Control Panel-> mouse), I get the following error message:
"Control Panel Extension is Incompatible with the Version of the driver"
Here, I'm confused. Device Manager indicates that my hardware is working properly, but my touchpad is completely non-functional.
Any suggestions?
If Synaptics settings does not appear under the mouse properties after completing the previous steps, try the following:
- Open Device Manager
- Find the device touchpad ("PS/2 Compatible Mouse")
- Right-click on the device, then click on "Update driver software"
- Choose "Browse my computer for driver software".
- Choose "Let Me pick from a list of drivers for devices on my computer.
- Nverifiez the option 'Show compatible hardware '.
- nder "Manufacturer", scroll down to "Synaptics".
- Under the 'model', the 17.0.19 driver should appear.
- Select the driver, and then click Next.
- Click 'Yes' to the 'pilot WARNING update"pop up.
- Restart
- Tell me if it works for you
Tags: Notebooks
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