Synaptics message when accessing the mouse on the control panel.

0

Unable to connect to the Synaptics driver.
If you have installed another PS/2 pointing Device Driver please uninstall the Synaptics Driver by clicking on the Yes button. You must then reinstall your device pointing to your external device driver again.

When I type the mouse in the box search I get the message above on my Acer 5738z running under Windows 7 64-bit.

If I select no then Synaptics box appears.

Device is correct.

This message box is important?

Thank you.

You should not be worried because the device works fine without any glitch.

Uninstall and reinstall the drivers. You can upgrade to the latest drivers from acer support link:

http://www.Acer.com/worldwide/support/download.htm

Off-topic:

While browsing for the solution, I came across this interesting link:

https://customercare.Acer-euro.com/customercare/AcerUpdate.aspx?CID=GB&lid=Eng&iType=JV50

You can get the number fixed as soon as POSSIBLE.

Tags: Windows

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