Sync BlackBerry Desktop Software questions

Similar Questions

• Smartphones blackBerry media sync Blackberry Desktop software crashes installing

  When I click on sync media, it is said to be downloaded.  I do and it downloads.  Then I get the message the window has encountered an error and Blackberry Desktop Manager will be shut down.  It closes then.  On my computer is windows vista.  The newest and most recent itunes Blackberry Desktop.  I have a blackberry storm from telus.

  Help, please

  Hi, it worked when I installed from your link to stand alone.  It also works well to the Blackberry Desktop and on its own Application.  Thank you for your help.

• BlackBerry Smartphones Re: Blackberry Desktop Software questions v4.5 & v4.6 (v4.3 OK)

  Please tell m if it is an incorrect use of the forum and in particular, your time, but you have been so helpful in the past.  I am trying to drag and drop a video podcast on itunes to my Blackberry storm media card (all of in Windows Explorer) and not having not success.  My Storm is connected via USB.  I run the DM in the background (version 4.7.0.25) in the case where it makes a difference.    I click on the podcast, but when I try to hang out on top of the media card, it will not highlight the media card and so I'd drop it.  You would be so good in respect to explicitly describe how to do this?  I have Windows XP.  Thank you very much.   Leigh Ann

  Hello!

  You have the mass storage mode (under Options > memory)? With that, XP will give you two drive letters for the storm... one for the memory of the device and the other to the SD card. Then, you can use Windows File Explorer (open source and the first destination) for drag and drop things from the storm.

• BlackBerry Smartphones XP Pro on computer will not open Blackberry Desktop software

  I was unable to sync my BlackberryTour with Outlook 2010. We run XP Pro as operating system on the computer in question. Different versions of Blackberry Desktop software did not help. They will open the BB Desktop Software (Version 5.0) but will not sync to Outlook 2010 or the BB software charge apparently successfully, but does not open on the computer (Version 7.1). My husband says that he tried in vain all BB Office between the two versions. Any ideas of what to try?

  Well, my problem is solved, thanks to the Blackberry phone support Saturday night. I finally gave up my own and Verizon called and they hooked me up with the support of Blackberry, and the wonderful technician found my problem.

  While they inspected the specification more carefully, I had already realized that although the original desktop provided with my tour software open on my desk, it is not compatible with Outlook 2010. So, who was never going to work for synchronization. Therefore, I uninstalled and deleted this software version (5.0, I think?) of my computer.

  Yet once I downloaded Blackberry Desktop 7.1 software, and even once, it simply does not open on my desk. (I went through the download process, installation, uninstallation and removal and resettlement at least three times). He would always give me a message "installed successfully". But when I clicked on the icon on the desktop, it would show the small icon of hourglass for a fraction of a second, and then, nothing is more product.

  When I'm on the phone with Blackberry tech representative, she was beautiful. We have implemented a 'meeting' so that she could see my computer screen with me. She had me uninstall version 7.1 again, and re-upload it and re - install it while she could be sure it was done correctly, but of course we got the same result I had been do - it would not start.

  We looked around a few things, and then she had me click 'Properties' of the Blackberry Desktop 7.1 software (I think that it's where we were) and don't you know, somehow or another a checkbox was marked for the software running in a 'Windows 95 compatibility mode. Of course that WE have checked this box, we just re downloaded and installed the software.  So we unchecked the box, then the desktop software open immediately and perfectly and I was able to sync with Outlook 2010. How strange is that?

  I had decided that the problem SHOULD be something like a framework, because I did everything properly to download and install the software, and Blackberry says that it is compatible with Outlook 2010 and XP Pro, so it MUST have worked. But I didn't know where to look for incorrect setting and do not think I know if I saw him, necessarily.

  So Bravo for the technician to support for Blackberry phones and thank you, too, for your response.

  Diana Rincon

• BlackBerry Bold 9900 of the Smartphone Blackberry Desktop Software - impossible to synchronize the calendar

  I can't update my Blackberry 9900 calendar when using BB desktop software.

  A sync error"the following recurring event could not be synchronized 09/27/2012 [Event].  Remove the event and the synchronization again.

  However, when I look in my Outlook calendar and on my Blackberry itself, I don't have a calendar for that date listed event.

  How can I fix this problem and start having my phone synch again.

  Thanks for any help!

  Hello ckiefe,

  Welcome to the BlackBerry support community.

  Thank you for your question about the timing issue you are having with your calendar using the BlackBerry Desktop Software:

  The following article will provide you with more information on this subject: http://bbry.lv/YQ1quM

  Let us know if that helps.

• BlackBerry Smartphones how well the Blackberry Desktop software runs on a Mac

  I have a friend that synchronizes its BB 8830 on his computer. It sound it is considered a passage to a Mac, and I wanted to know how well the BB desktop software runs on a Mac. How would you answer this question?

  Calendars for the BB desktop software and better synchronization with Mac Mail and address book of contacts or it works better with MS Office 2011?

  Thank you very much for the research.

  Hey johnbigbootie,

  Welcome to the community of BlackBerry Support Forums.

  BlackBerry Desktop Software will be able to synchronize, you must make sure that the BlackBerry has OS 4.5 or more and it syncs with Outlook 2011.

• BlackBerry Z10 BlackBerry Desktop Software does not support the BlackBerry 10 operating system

  I am wanting to sync the Z10 with my Mac andhave times link BB and BB Desktop Software but the message it gives me is:

  This BlackBerry device running the BlackBerry 10 operating system.  BlackBerry Desktop Software does not support the BlackBerry 10 operating system. Visit www.blackberry.com/support to learn more about how to synchronize your multimedia files, backup and restore data from the camera and more, with your device.

  All software are up to date on Mac and BBZ10

  What should I do?

  You have the two desktop software and link configurΘ for dΘmarrer when a device is connected to your Mac. You must go into the Desktop software settings (I don't remember exactly what to do, but there should be some settings at the top right) and set it to not open when a device is connected. Once you have it set to not open when your phone is connected, make sure that the link is set to open. That should solve your problem.

  Let us know if that helps you.

• Calendar of Smartphones not installed blackBerry Desktop software

  Hello

  I installed the software from the website of blackberry, but the calendar is not installed to sync.  How can I solve this problem.  I have a blackberry bold 9780 and my camera on my phone software is up to date?

  Concerning

  Hi and welcome to the forums!

  It is not a calendar in the Desktop Manager software.

  Desktop software manager can best be described as an interface between your desktop and your Blackberry 9780. Desktop Manager when it is used to synchronize your personal data reads your device (calendar, notes, contacts, tasks) and reads the same data on your PC by using the personal information manager. (PIM) Some examples of PC PIM are ex: (MS Outlook, Yahoo, Lotus Notes, etc.)

  If please, after return and tell us what kind of PC you are using and what version of operating system is installed.

  He must then understand nor what type of PIM serves you (compatibility issues between versions of the Desktop Manager and a few PIMS.)

  If indeed you are not currently using a PIM on your PC let us know your exact configuration and we can suggest workarounds.

  Sound good?

  Thank you

  Bifocals

  Here is a good video on Fund Manager and how it it integrates with your PC and B; BlackBerry.

  BlackBerry Desktop Software 6.0 - organiser to sync (Contacts, calendar, tasks, memos)

• Problem of Smartphones blackBerry Blackberry Desktop Software 4.1 uninstallation

  I support managers at my office and their Blackberry.  They all use the Blackberry Desktop Software to synchronize with MS Outlook accounts.  I had to give them a more updated version of the desktop software.  I tried to remove the version 4.1 on a particular computer, and he keeps asking for the disk.  (which I did not)  I tried to uninstall by deleting the registry keys associated with Blackberry and files in windows (Research in Motion etc...)  When I installed the version 4.3 on the computer, to the end that he asked for the disc for 4.1 yet.  I cancelled and completed the installation.  I rebooted several times and recorded the dll.  4.3 software will synchronize the Blackberry with the office, however, it appears with a dialog box requesting the cd whenever it syncs.  I need to stop this.  Can someone please?

  Thank you!

  Sandi

  EDIT: Remove personal information

  I was finally able to uninstall 4.1.  Fortunately, I tracked down someone who actually had the 4.1 software installation.  Thanks for all your help. I don't know the combination of measures and to find the software 4.1 is what solved the problem.

  Thnaks

• BlackBerry Smartphones BlackBerry Desktop Software could not validate your update to the BlackBerry device...

  Hello. I had my blackberry for a little over a year. It's a Bold 9650. After I have updated to OS 6, everything was going fine except for the fact that I have lost password Mole and Brick Breaker. Small problems, I know. But when the day consists of a lot of waiting around, believe me, these two helps. in any case, I looked on various forum how to recover them and more expected to open the Fund Manager and go to the list of applications and simply check out these two games and to update. I did that, but when I went to update, I had to wait a while because he loaded [yes I use a mac], and then this message pop up would be "BlackBerry Desktop Software doesn't have to validate your device BlackBerry - abandonment update install due to failure of the validation.» Some packages contained unsatisfactory dependencies. "So now I can't update my phone at all with anything. What can I do to solve this problem without doing a full cleaning [which I don't know how do either, I see a lot of people talking about it]? I just want to be able to update my phone.

  Hey acabungc,

  Welcome to the community of BlackBerry Support Forums.

  This error is caused by a third-party application on the BlackBerry. This application will need to be removed and then you can re-installed games.

  To find out which application is causing the problem go to/Library/Application Support / BlackBerryDesktop / Logs and open the daily log on the Mac.

  And you will find a line in the newspaper that said: abandonment of the install because of unmet dependencies for packages: ((Application name))

  That lists the name of the application.  Then you can remove this application from BlackBerry.  Let me know if you have any other questions.

• BlackBerry Torch 9800 smartphone failing to connect to the Blackberry Desktop software

  Recently I seem to get a continuous "Connection" message to BBDTS. Have you tried the following:

  -the latest version of the BBDTS software.

  -restarted the pc (Win7x64)

  -restart the blackberry

  -tried a different usb port

  Nothing has worked. It seems that the blackberry connects to the pc OK

  Any ideas on how to get a connection established

  Thank you

  Hello!

  Here is a list of troubleshooting items... I hope that something will be useful:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone because of administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when a full version of Roxio® Media Manager is installed
  • KB28456 BlackBerry Desktop Software is unable to detect the smart phone BlackBerry when the USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by the BlackBerry Desktop Software, when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  • KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  • KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  • KB01451 How to enable Sync advanced logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  Check also on the incompatible software... it was reported that NTI Shadow Ninja & software can cause a conflict; Remove and reinstall the desktop software BB allows to install correctly.

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. Also apologies if all are not currently available... RIM takes their monte and descends at will as they revise things.

  I hope that something it is useful!

  See you soon!

• Smartphones from blackBerry Desktop Software suspended while "Verification of device application updates... »

  HI -.

  I am running Windows Vista and version 4.7 of the Blackberry Desktop Software.  I am having a recurring problem during synchronization.  As soon as I plug my Blackberry, desktop message software appears: "Verification of the device application updates... ' and it hangs here.

  I tried to restart, reinstall the Desktop software and sometimes it will solve the problem for a few syncs, but it always comes back.

  Help, please!

  Make sure that your USB cable is connected to one of the main rear USB ports of the PC. A USB hub, or USB Monitor port not a USB port on the front of the PC.

• BlackBerry Smartphones Blackberry Desktop Software freezes with the message "Action Engine loading Configuration.

  I have Windows 7 Professional. My Outlook profile is stored on an Exchange Server and my Blackberry had previously beeng synchronization with Outlook in this configuration for nearly a year without problem.

  Recently, the software freezes the message 'Engine Action loading configuration' and is unrecoverable. I tried the following things to remedy the situation:

  (1) adjust the settings Organizer not to synchronize anything except the date & time. Still happens

  (2) remove all data from the device using Desktop software and try to resynchronize. Same problem

  (3) uninstall and reinstall Blackberry Desktop Software and try to sync with all of the original data and the empty deleted data Blackberry. The same problem.

  (4) tried to wipe off the full blackberry using Cmdr of JL, reinstalling the operating system. In this scenario, I can synchronize addresses, but once I sync calendar problems from ever happening and I can't ever sync it again (including later by deselecting the option of calendar.

  At that time I spent hours scouring Google for help and try the above items. This was a disaster for me because I rely on synchronization had given for work and have already from lack of things.

  I do not think there is something wrong with the Blackberry, because it works very well and works perfectly well after re - charging a fee, OS, etc.

  I tried to play with the balls of support, but because the software freezes before can synchronize calendar, there is nothing in the log that indicates if there is a file corrupted in the event calendar. Nothing won't change significantly in my calendar between synchronization worked and the day that he didn't.

  I tried searching the Blackberry forums and have found some info, but nothing useful. RIM does not provide phone numbers and support AT & T has continually demonstrated himself as worthless during my time with them.

  Are there resources left at all that I could try to move beyond this issue, don't waste any more time and be able to solve the problem?

  Thanks for reading and for any input that you are willing to offer.

  Although no one helped me with this I could help I put the steps that I followed down here so that if someone comes on this page of our friend Google, they will be able to try the same thing:

  I ran 'Fix' on the memory card in the Blackberry
  Ran CCleaner on my PC to clean the registry
  Reset synchronization in the Desktop Manager settings

  Finally finally I'm the synchronization again.

• Smartphones from blackBerry Desktop Software not seeing music on computer

  Recently, I replaced my computer.  I backed up the music folder and its subfolders on the old computer and restored to the new.  There is a subfolder under 'My Music' for each artist. It's the structure that was built by Windows Media Player, when I originally ripped music from the CD.

  My Curve 8330 was about 8 GB of music on it I have Sync from your old computer.  Now, when I go to the page to synchronize your music, none of the music in subfolders appears.  The only thing I see are three artists that are in the folder "music sample" supplied with the PC default.  So I don't seem to be able to re - sync.  How can I get the Desktop software to recognize all the music on my computer?  I want to just make sure that when I run a synchronization is not annihilate everything on my Blackberry.  Thank you.

  Apparently, I installed the Blackberry Desktop Software before I rebuilt my index of Windows Media Player.  I had to uninstall the Blackberry Desktop Software and resintall once I rebuilt the index WMP.  He recognizes now all music.  I hope that this will save someone else the trouble...

• BlackBerry Smartphones Blackberry Desktop Software installation problem

  I had a problem with Roxio Media Manager constantly want to reinstall.  So I corrected this problem and and uninstalled the Blackberry software. Then I tried to re - install Blackberry Desktop software so that I can sync my contacts on my computer at home.  I tried this from a downloaded version 4.6 and with the version on my Blackberry CD.  Same problem with both.

  The installation starts and claims of language, then installation starts for a few seconds.  Then I get this message:

  Error opening installation log file.  Verify that the specified log file location exists and is writable.

  I can't get past this message.  He didn't tell where is the location of the log file.  Other installations of software, it's only the Blackberry software that will not be installed.  I tried to rename CProgram Files\Common InstallShield and make it read/write, but this install always fails with the same message.

  Any ideas to try?  Nowhere else can I ask for help?

  Andy

  Thanks, that worked.

  I unzipped the file, then I opened a cmd window and manually run msiexec with your Blackberry msi file.  I have added a flag/l to set the log file to a local file FichierJournal.txt and everything went well.

  Maybe you specify a problematic log file name, at least for my computer?

  Anyway, this new version of the Blackberry software works very well to keep my home contacts updated with my work contacts.  I'm glad that I was able to install without the Roxio media manager.  This program made me mad.

  Andy