Calendar of Smartphones not installed blackBerry Desktop software

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• BlackBerry Smartphones XP Pro on computer will not open Blackberry Desktop software

  I was unable to sync my BlackberryTour with Outlook 2010. We run XP Pro as operating system on the computer in question. Different versions of Blackberry Desktop software did not help. They will open the BB Desktop Software (Version 5.0) but will not sync to Outlook 2010 or the BB software charge apparently successfully, but does not open on the computer (Version 7.1). My husband says that he tried in vain all BB Office between the two versions. Any ideas of what to try?

  Well, my problem is solved, thanks to the Blackberry phone support Saturday night. I finally gave up my own and Verizon called and they hooked me up with the support of Blackberry, and the wonderful technician found my problem.

  While they inspected the specification more carefully, I had already realized that although the original desktop provided with my tour software open on my desk, it is not compatible with Outlook 2010. So, who was never going to work for synchronization. Therefore, I uninstalled and deleted this software version (5.0, I think?) of my computer.

  Yet once I downloaded Blackberry Desktop 7.1 software, and even once, it simply does not open on my desk. (I went through the download process, installation, uninstallation and removal and resettlement at least three times). He would always give me a message "installed successfully". But when I clicked on the icon on the desktop, it would show the small icon of hourglass for a fraction of a second, and then, nothing is more product.

  When I'm on the phone with Blackberry tech representative, she was beautiful. We have implemented a 'meeting' so that she could see my computer screen with me. She had me uninstall version 7.1 again, and re-upload it and re - install it while she could be sure it was done correctly, but of course we got the same result I had been do - it would not start.

  We looked around a few things, and then she had me click 'Properties' of the Blackberry Desktop 7.1 software (I think that it's where we were) and don't you know, somehow or another a checkbox was marked for the software running in a 'Windows 95 compatibility mode. Of course that WE have checked this box, we just re downloaded and installed the software.  So we unchecked the box, then the desktop software open immediately and perfectly and I was able to sync with Outlook 2010. How strange is that?

  I had decided that the problem SHOULD be something like a framework, because I did everything properly to download and install the software, and Blackberry says that it is compatible with Outlook 2010 and XP Pro, so it MUST have worked. But I didn't know where to look for incorrect setting and do not think I know if I saw him, necessarily.

  So Bravo for the technician to support for Blackberry phones and thank you, too, for your response.

  Diana Rincon

• Cannot install Blackberry Desktop Software

  Original title: Software Installation

  I'm trying to download the software of Blacberry desktop on my laptop and it is forces me to install Microsoft Visual C++ 2008 Redistributable Package. I went to the Microsoft site and downloaded 10 different ones and it is installed on my computer, but once installation is complete, it does not start and it cannot be opened it just starts the whole process all over again. So can you please send me a link that will allow me to download on my laptop I'm using a Windows XP operating system with a 64-bit operating system.

  Hello

  1 what version of BlackBerry Desktop Software you are trying to install?
  2 do you have service pack 3 installed on the computer?

  Requirements for BlackBerry Desktop Software is not Microsoft Visual C++ 2008 Redistributable Package as a requirement of the system.

  Read the following article that might help you in the installation of BlackBerry Desktop Software.
  http://us.BlackBerry.com/apps-software/desktop/System_Requirements.jsp#tab_tab_6.1

• Error 1303 when trying to install Blackberry Desktop Software

  I tried to install the latest version of Blackberry Desktop software (5.0.1) and I can't do it. I get "Error 1303. The installer has sufficient privileges to access this directory: C:\Program Research In Motion\Blackberry\1003. The installation cannot continue. Log on as an administrator or contact your system administrator. »

  It's my computer and I am the administrator. First, I tried to give me full control permissions. When I first in the properties and on the Security tab, it is verified that I have total control under administrator and under my user permissions. When I click on edit, all the controls disappear. When I try to check, then click on apply, he says that access is denied.

  Under the attributes says that it is "Read only" and it won't let me change that, access is denied.

  Second, I tried to change the ownership of the file to myself, as is said currently "Impossible to view the current owner. Again is says access denied.

  I found another search in folder under C:\Program Files Research In Motion\ query and spin in all the same problems with this set. It doesn't let me open files or delete them.

  Any other suggestions? Thank you!

  Hi reinwilliam,

  This error is due to the privileges of the user account. The 1303 error occurs if-
  The system group does not full control privileges or The Everyone group has full control privileges.

  Given that you have tried the steps to give total control, you can try setting the default Administrator account and check if you can install.

  1. click on the Start button

  2. on the Start Menu, click all programs Accessories followed

  3. in the menu accessories, right click on the option from the command line

  4. in the menu that appears, click on the option "Run as Administrator"

  5. If you have the User Account Control (UAC) enabled, you will be asked permission before the opening of the command line. You simply press the button continue if you are the administrator or insert password etc.

  6. in the command prompt window, type the command net user administrator / Active: Yes and press ENTER.

  7. close the elevated command prompt.

  8. close the session (in the Start Menu) and you will see your new administrator integrated next to your current account.

  9. click the photo icon display built-in Administrator account and connect to it.

  10. then try to run or install the programs and check.

  If you can solve the problem, then create a new administrator account.

  If you are able to resolve the problem, then try again to create a new user.

  For more information, you can view the following link to create the new user account with administrator rights.

  http://Windows.Microsoft.com/en-us/Windows-Vista/fix-a-corrupted-user-profile

  If you need help, always then answer back and lets know us the status.

  Hope this information is useful.

  Jeremy K

  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• BlackBerry Smartphones will be Blackberry Desktop software work on a Mac under El Capitan?

  Hello, I am completely new to BBs and have just received a Bold 9790 I'm happening to synchronize with my Contacts, etc., but it doesn't seem to work with the software.

  If I select USB key when you are prompted, he IS recognized as a USB key, so there seems to be no problem with the connection.

  The software does not launch automatically, even if that is selected in the preferences, and if I manually run the Blackberry Desktop software it won't do anything because he doesn't seem to know that there is a BB connected.

  If the software does not work I will have to try to synchronize another way I guess? This is the contacts I wanted especially well.

  Hope that there is someone out there that can help you...

  R

  Thank you. Although I understand the requirement for end of LIFE, it can leave me and the other a backup dilemma. Fortunately, I have an iMAc under Snow Leopard where I can still use the BB Desktop Manager - but what of everyone? At least BB may provide another way to backup critical information such as Contacts. It almost seems a sneaky way to tell us to get rid of our older BB phones, but still very useful.

• Smartphones for 7280 blackBerry desktop software

  I just bought this device. I want to synchronize with Microsoft Outlook for calendar and contacts. It doesn't have right now a sim card.

  So I downloaded the software from the site and it seems to install OK. But I can't find anywhere on my computer. (Running the dreaded Vista).

  In the uninstall programs, I can see it, but can not locate an icon or a program to run to the top.

  Need a sim card?

  What version of the software do I need?

  It is even possible to synchronize it with OUtlook?

  Any help would be appreciated.

  Best regards

  Wayne-o

  1. in Vista, if you use just the search box, search for "BlackBerry Desktop Manager". will take you to it
     but under the list of programs, he would be under BlackBerry | Director of office
  2. What carrier do you have? Some carriers require (AT & T, Tmobile) sim cards, while others do not (Verizon)
  3. I recommend the latest version 4.6 without Media Manager.
  4. Yes

• BlackBerry Smartphones cannot install Blackberry Desktop Manager

  Hello

  I have a problem which, for the last two days, I can't solve.

  I can't install the Blackberry Desktop Manager 7.1 on my Ultimate de Windows 7 64 bit laptop.

  During the last moments of the installation, I get this message:

  "Error 1935 Assembly component {9BAE13A2-E7AF-D6C3-A01F-C8B3B9A1E18E} hresult 0x800736b3".

  Installation cannot continue. »

  It then restores the entire system...

  I cleaned my registry using CCleaner, optimizer Reg and TuneUp Utilities, uninstalled all the Visual C++ redistrib. uninstall the .NET Framework 4.5, uninstalled the MSXML 4.0 SP3, rebooted and reinstalled it preceding.

  Fsutil resource setautoreset true c:\ tried and in cd\windows\temp del *.tmp invites; has run as an administrator.

  I disabled my Mcafee AntiVirus Plus, Malwarebytes and TuneUp Utilities...

  Nothing works...

  HELP PLEASE!

  Thanks to everyone who helped... Problem solved after installing direct x on top of all other software...

• BlackBerry smartphones can not install the Desktop software

  When I try to install Desktop Manager, the following error message will appear:

  

  Downloaded twice again, the same thing happens again. Tried this http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB28396#resolu...  and installed all the root of the Web site of verisign certificates, still does not. Any help?

  Finally found a solution. The cause is, "VeriSign Class 3 Code signing CA" certificate is missing and is not in the link provided by RIM in "Knowledge Base" or the site Web of VeriSign (!)  but thanks to google I found this.

  Open your Notepad (or notepad ++)

  * Paste the following code:

  -----BEGIN CERTIFICATE-----
  MIIEwzCCBCygAwIBAgIQTWKQ5YxU8PHrFzQaExDmpDANBgkqhkiG9w0BAQUFADBf
  MQswCQYDVQQGEwJVUzEXMBUGA1UEChMOVmVyaVNpZ24sIEluYy4xNzA1BgNVBAsT
  LkNsYXNzIDMgUHVibGljIFByaW1hcnkgQ2VydGlmaWNhdGlvbiBBdXRob3JpdHkw
  HhcNMTAwOTMwMDAwMDAwWhcNMTQwMTAxMjM1OTU5WjCBtDELMAkGA1UEBhMCVVMx
  FzAVBgNVBAoTDlZlcmlTaWduLCBJbmMuMR8wHQYDVQQLExZWZXJpU2lnbiBUcnVz
  dCBOZXR3b3JrMTswOQYDVQQLEzJUZXJtcyBvZiB1c2UgYXQgaHR0cHM6Ly93d3cu
  dmVyaXNpZ24uY29tL3JwYSAoYykxMDEuMCwGA1UEAxMlVmVyaVNpZ24gQ2xhc3Mg
  MyBDb2RlIFNpZ25pbmcgMjAxMCBDQTCCASIwDQYJKoZIhvcNAQEBBQADggEPADCC
  AQoCggEBAPUjS16l14q7MunUV/fv5Mcmfq0ZmP6onX2U9jZrENd1gTB/BGh/yyt1
  Hs0dCIzfaZSnN6Oce4DgmeHuN01fzjsU7obU0PUnNbwlCzinjGOdF6MIpauw+81q
  YoJM1SHaG9nx44Q7iipPhVuQAU/Jp3YQfycDfL6ufn3B3fkFvBtInGnnwKQ8PEEA
  Pt+W5cXklHHWVQHHACZKQDy1oSapDKdtgI6QJXvPvz8c6y+W+uWHd8a1VrJ6O1Qw
  UxvfYjT/HtH0WpMoheVMF05+W/2kk5l/383vpHXv7xX2R+f4GXLYLjQaprSnTH69
  u08MPVfxMNamNo7WgHbXGS6lzX40LYkCAwEAAaOCAaQwggGgMBIGA1UdEwEB/wQI
  MAYBAf8CAQAwcAYDVR0gBGkwZzBlBgtghkgBhvhFAQcXAzBWMCgGCCsGAQUFBwIB
  FhxodHRwczovL3d3dy52ZXJpc2lnbi5jb20vY3BzMCoGCCsGAQUFBwICMB4aHGh0
  dHBzOi8vd3d3LnZlcmlzaWduLmNvbS9ycGEwDgYDVR0PAQH/BAQDAgEGMG0GCCsG
  AQUFBwEMBGEwX6FdoFswWTBXMFUWCWltYWdlL2dpZjAhMB8wBwYFKw4DAhoEFI/l
  0xqGrI2Oa8PPgGrUSBgsexkuMCUWI2h0dHA6Ly9sb2dvLnZlcmlzaWduLmNvbS92
  c2xvZ28uZ2lmMB0GA1UdJQQWMBQGCCsGAQUFBwMCBggrBgEFBQcDAzAoBgNVHREE
  ITAfpB0wGzEZMBcGA1UEAxMQVmVyaVNpZ25NUEtJLTItODAdBgNVHQ4EFgQUz5mp
  6nsm9EvJjo/X8AUm7+PSp50wMQYDVR0fBCowKDAmoCSgIoYgaHR0cDovL2NybC52
  ZXJpc2lnbi5jb20vcGNhMy5jcmwwDQYJKoZIhvcNAQEFBQADgYEArt0hHV+PgHrS
  Ugnq227SXYvowhtpBL5RpQEOWfo30XSj7tztiXQrYtWmv0+tNhdU8BPgo0XSTCbL
  4m2iH9AeegcPtrN7b1Booukxs7eZfYBwoKfeCx6k//NNgRvdIMkcxK/P8Y/62dqV
  8OzcXL/ojFo+erCj61lDdBHgmxpq828=
  -----END CERTIFICATE-----
  

  * Save it with the name ' Code signing alternative intermediary 2010.cer.

  * Open Internet Explorer

  * Go to tools > Internet Options > content > certificates, click the 'intermediary' tab, press "Import" and select the certificate that you saved.

  After you import that, the installer should work now.

  Source: Microsoft Forums (check first)

• BlackBerry smartphone Error 1402 install Blackberry Desktop Software on Windows7

  When I try to install the software of blackberry 6.0.2 on my windows computer desktop 7, I get the following error:

  Error 1402.Could not open key:

  UKNOWN\Components\ a bunch of numbers and letters\ a heap of number and letters

  Check that you have sufficient access to that key or contact your support team.

  I tried to find the key in regedit to modify permissions, and I couldn't find it.

  The first time I tried to install it I don't think I right click and run as administrator. I've tried since then, but I don't know if this old key is always what stop.

  I don't really know what to do next.

  Thanks for the help,

  Dan

  You can solve this problem by running regedit and navigating to ""HKEY_LOCAL_MACHINE-1-5-18\Components " "

  1. Then search for the first registry key in your error. It would be the first string of numbers before a slash (/) forward.
  2. Then right-click on the key and select permissions.
  3. In the dialog box that opens, make sure that 'full control' and 'read' are selected for your 'User' and 'Administrators' accounts and apply the changes (if 'Administrators' and 'SYSTEM' are not in the list, you must 'Add').
  4. Click Advanced and check the check mark named 'replace all permissions of child object with permissions inheritable this object', then press 'Apply'. You can get an error, that's ok.
  5. Click on the owner tab and select "Administrators" in the list box, check the check mark, called 'replace the owner of subcontainers and objects', then press 'Apply '.
  6. You will need to repeat once more bullets 4 and 5, and you shouldn't get an error the second time.

  Now, you need to repeat the process for the second series of numbers which will be located inside the first key when you turn open it is arrow.

  I hope this helps. I got the error on 2 different keysets popup. The third time that I have installed the software, I had no errors.

  Good luck

  Hioctane

• Difficulties of Smartphones from blackBerry to install Blackberry Desktop Software

  I just bought a new Blackberry Curve 8320. And will have several difficulties with it I will list separately.

  First of all.

  I tried to install the Blackberry v4.2.2 CD user tools, and it never ends install, to the point that I have to do an end task. Help, please.

  Second

  With other phones (like the Motorola RAZR V3t) I could send the contacts from my Pocket PC HP iPaq via Bluetooth. When I try to do it with the Blackberry, Pocket PC says that it cannot connect to the Object Push profile (OPP) in the remote device (which is the Blackberry).

  Third

  With other phones (like the Motorola RAZR V3t) I could dial the contact of my Pocket PC HP iPaq via Bluetooth. When I try to do it with the Blackberry, Pocket PC, says that it cannot connect to the Serial Port (OPP) profile in the remote device (which is the Blackberry).

  Hi bifocals.

  I want to talk about the initial installation.

  However, I couldn't find v4.3 as indicated by Bumblepie. So I decided to call T-Mobile, they gave a link to v4.3 and installed fine. I have configured the address book in Outlook and transferred on the curve.

  The calendar, notes and tasks do not want to transfer. I don't know that I'm doing something wrong.

  I know this will be a learning curve with the curve.

  Thank you for your continued support.

  Luis

  Miami and I'm a man (I'm copy of Bumblepie)

• Bishop Smartphones BB 8520 blackBerry desktop software requests for unblocking code connection

  I want my wife to backup is unlocked 8520 (tmobile running). Her friend tried to install an app some time ago (I don't know the details) and the result was it's the blackberry all deleted data instead. Thought I would setup the software of BB (for Win7) Office Manager but when connected it calls for the "unlock code". Wifey is scared s - less than at the time when I enter the unlock code, the bb will destroy itself again. And, of course, I don't want to be between it and the phone if that were to happen ;-). Can someone tell if it is safe to proceed? Or, if not (or if questionable), is there another way to backup/restore of the data on the phone? She has no data plan, btw. $30 / mo tmobile talk/text only is sufficient for its application.
  Thanks much for any help!

  Hello and welcome to the community!

  Looks like she had a locking device assigned to his BB password. When it is in place, it is required when connecting to the PC to do something with this BB at all. So, since the PC keyboard, you must enter the correct password that customarily used to unlock his BB on his keyboard. If, given the difference in keyboards... a lot of people think that, on their BB, they hit some specific characters for their passwords when their password is something completely different... in fact, it's the characters of the password that are needed, not only the physical of the BB pressed keyboard keys (ALT and control keys using change as a result of the BB keyboard character).

  If you enter it's bad, it should say, as well as tell you how much you have left the attempts (usually there are 10 attempts). If this happens, then you can always untether and enter the password on the BB keyboard (they are the same counter), closely observe can see what are the actual password characters.

  Good luck!

• Content custodian of password of blackBerry Smartphones restore from BlackBerry Desktop Software Back-up

  Hello

  I had to wipe my BB in order to remake the enterprise activation. I have made a backup before wiping my device.

  After activation of the company, I did the restore, but the contents of the password keeper had not been restored.

  How can I restore it?

  Thanks, Martin

  Hello Martin06

  Welcome to the Forums of the BlackBerry Support

  Please try this Base of knowledge about your problem:

  KB11545 : cannot restore the database password Keeper

   

   

  Good luck.

• BlackBerry smartphone Versions of Blackberry Desktop software

  On my Imac its 2.3.1 (build 5) and when I ask to update it says it's later.

  On my macbook Air its 2.4 (build 18) also later - I just downloaded it yesterday.

  They can't both be later.

  When I search here on backup and restore issues, the responses refer to versions 6 and 7.  Please explain.

  I have it sorted by removing the NVA 2.3.1 of the Imac, as it no longer works and installing 2.4 build 18 which is the latest Mac one.  Why there will be no update when prompted is a mystery - bad programming!

  The references of the version 6 and 7 appear to be associated with windows and gives something to this topic?

  With worm 2.4 on Mac now connects my phone and I was able to save successfully.

  Hope this helps others who may be having problems in this area.

• BlackBerry Torch 9800 smartphone failing to connect to the Blackberry Desktop software

  Recently I seem to get a continuous "Connection" message to BBDTS. Have you tried the following:

  -the latest version of the BBDTS software.

  -restarted the pc (Win7x64)

  -restart the blackberry

  -tried a different usb port

  Nothing has worked. It seems that the blackberry connects to the pc OK

  Any ideas on how to get a connection established

  Thank you

  Hello!

  Here is a list of troubleshooting items... I hope that something will be useful:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone because of administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when a full version of Roxio® Media Manager is installed
  • KB28456 BlackBerry Desktop Software is unable to detect the smart phone BlackBerry when the USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by the BlackBerry Desktop Software, when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  • KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  • KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  • KB01451 How to enable Sync advanced logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  Check also on the incompatible software... it was reported that NTI Shadow Ninja & software can cause a conflict; Remove and reinstall the desktop software BB allows to install correctly.

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. Also apologies if all are not currently available... RIM takes their monte and descends at will as they revise things.

  I hope that something it is useful!

  See you soon!

• BlackBerry Smartphones Blackberry Desktop Software installation problem

  I had a problem with Roxio Media Manager constantly want to reinstall.  So I corrected this problem and and uninstalled the Blackberry software. Then I tried to re - install Blackberry Desktop software so that I can sync my contacts on my computer at home.  I tried this from a downloaded version 4.6 and with the version on my Blackberry CD.  Same problem with both.

  The installation starts and claims of language, then installation starts for a few seconds.  Then I get this message:

  Error opening installation log file.  Verify that the specified log file location exists and is writable.

  I can't get past this message.  He didn't tell where is the location of the log file.  Other installations of software, it's only the Blackberry software that will not be installed.  I tried to rename CProgram Files\Common InstallShield and make it read/write, but this install always fails with the same message.

  Any ideas to try?  Nowhere else can I ask for help?

  Andy

  Thanks, that worked.

  I unzipped the file, then I opened a cmd window and manually run msiexec with your Blackberry msi file.  I have added a flag/l to set the log file to a local file FichierJournal.txt and everything went well.

  Maybe you specify a problematic log file name, at least for my computer?

  Anyway, this new version of the Blackberry software works very well to keep my home contacts updated with my work contacts.  I'm glad that I was able to install without the Roxio media manager.  This program made me mad.

  Andy