BlackBerry Torch 9800 smartphone failing to connect to the Blackberry Desktop software

Similar Questions

• BlackBerry Torch 9800 smartphone does not connect to the server and server BBM problem

  I have a BB Torch 9800 and starting the 29th Dec e-mail could not be received and BBM works do not. I have nothing, they just stopped working.  Made all types of hard reboots even take off the battery and SIM card, and works in the BBM id. Just downloaded BBM app ver 7.0 thinking he would help and now get BBM, temporary server problem message.

  Help, please. Provider is AT & T.

  Thank you and happy new year who can get my BB working again!

  bbarnes821

  My guess is that your supplier, ATT, changed your data plan. Call them and make sure that your account is configured correctly for BB services.

• BlackBerry Torch 9860 smartphones does not connect with the pc via the USB port.

  We have a new Torch 9860 which does not connect with a PC via the USB port.  What should do?

  SlaKir wrote:

  The answer is YES

  Well, then your USB port is likely.

  Restart the PC and BlackBerry (with smart BlackBerry power onthe phone, remove the battery for a minute and then reinsert the battery to restart).

  Then, connect with the USB cable and a rear main USB port at the back of the PC, not a front USB port.

  Hear a ringing or sound from the PC indicating that the BlackBerry is connected?

  Start the BlackBerry Desktop Manager software. Give it a minute to recognize the connected BlackBerry device... you see the code PIN of BlackBerry on the PC in the BlackBerry Desktop software?

• BlackBerry Torch 9800 smartphones, unable to connect to Wi - Fi

  When I created my Torch 9800 to connect to Wi - Fi, the home screen indicates the SSID of the access point, but when I try to use the browser, it displays "unable to connect to the internet, please try again later.

  The 'Device and status Info' screen reports the WLAN IP address as 0.0.0.0.

  My Wi - Fi point reports that the BB is 'on' and it is assigned an IP (192.168.2.17).

  At one point my initial screen has reported that three available updates.  However, whenever I clicked on a line with an update, an error message reported that "the data service is not operational" and the message about the update have disappeared.

  Snooping with Wireshark show that, when the BB is enabled, an ISAKMP tunnel is established between the BB (at the address 192.168.2.17) and segw.uma.rogers.com (to 74.198.30.49), so there is absolutely nothing wrong with the wireless connection.  (My cell provider is Rogers).

  My BB was received (all-new) beginning April 2012, and I've updated the device of the bundle bundle 6.0 695 to 6.0 2921 on 2012-04-12, after installing the Software Desktop on my PC.  (Desktop software offers the update, I did it just; I wasn't even aware of this community at later.)

  Any help to solve this problem will be appreciated!

  BillJ wrote:

  jwatwood wrote:

  «... and that I should contact the manufacturer of your device to solve Wi - Fi problems.»

  It's news to me.  Way to go with customer support, Rogers!

  And what happens if your browser did not work at all?  It is not cellular, it's the internet.

  This gave me the idea.  After having poking around in the different screens of the phone, I realized that defining "Data Services" under "Mobile network" to "off" turns off * all * data services, including a Wi - Fi connection.  This opens me to charges on cellular data binding, but the flaw in my plan "pay-as-you-go" is to ask me money before allowing access (and only for navigation), so as long as I open the browser outside of my home and my work, I'll be OK.

  Thanks for the tip.

• BlackBerry Torch 9800 smartphones will no longer display the global icon

  Hello

  I have a torch 9800 and updated Os 6.0...  I live in Virginia and use AT & T Wireless.  I love this flashlight and want to stay with her, but I had some problems with an inability to reinstall the programs that I had uninstalled months ago... I would get an error when loading the program after you have reinstalled it.  I had read about it and I decided to not worry about this and passed without these programs.

  Now... Today I have app world?  I uninstalled and reinstalled several times.  Read many forums and even wiped the phone and reinstalled still no app world.  I you need help, because I had (thorugh installed app world) programs and would like to reinstall them.

  I currently have the Blackberry Torch 9800 3 g, WiFi with the Bundle 6.0 2647 (v6.0.0.600, platform 6.6.0.223)

  Any help is appreciated.

  JSanders message (last BONE 9800: 6.0.0.666)
  Options
  29/09/2011 12:10 AM) worked for me!

• BlackBerry Torch 9800 smartphones does not display correctly the web pages properly and is healed by a reboot

  The normal display of the torch screen is shortened, the top of the page you are looking at is then repeated at the bottom section. Allow about 3/4 inch

  7, I made a new upward with the desktop software. Then, I removed all the info on the phone, then upgraded to reinstall the operating system. After that, I did a restore my files and programs. After the start, I did a battery pull. I think I can consider the issue RESOLVED because it plays as it should since Sunday

• Questions of General synchronization to blackBerry - Torch 9800 Smartphones

  I'm syncing my Torch 9800 on my desktop Outlook 2010 calendar and Contacts. I have Office Ultimate one-way comms Manager TO the device from the desktop (at least for now). Whenever I synchronize Organizer, all contacts in 1060 and 70 a few dates in the calendar are deleted from the deivce and replaced by desktop (I have the config set so that the office replaces what is on the device). Is there a way I can have just the new or changed items be sent to the device?

  I was also to have the famous AT & T address book synchronization problem and done a wipe clean the phone, uninstalled the Office Manager and purged the register what anyone saying blackberry or researchinmotion. After all that, if I go to the torch ALL | Contacts | Menu | Options AT & T address book is still listed over TOP of the LISTS of CONTACTS, with a DEFAULT header listed below this header. If I sync, I get the data you want to Outlood the torch, but if I turn the torch OFF then turned back on, it starts looking for the database AT & T. I spoke with AT & T and they have disabled access to the database on my account, but I can not get the torch to forget. I'm under version 6 bundle 2647 because I had trouble with the version 7 and read that I was not alone in this. Any IDE?

  Much thanks!

  Hi MikeyChris,

  Have the BlackBerry Desktop Software to replace the data on the BlackBerry smartphone, just that he takes everything off the BlackBerry and then changes by what is in Outlook. If you disable this feature, it will just update the data on your device.

  To clarify the AT & T 'question' Addressbook you talk, you say that these contacts appear automatically on your device and you want to delete this?

  Thank you.

• BlackBerry Torch 9800 Smartphone Sync the Outlook calendar

  Hello!

  As the subject says, I can't sync between devices. It was fine last week, now I get the message "a program error occurred at line 131 en.\error.cpp.

  Can anyone help because it makes my day job particularly difficult.

  Thanks in advance

  Andy

  andyamitex wrote:

  Hello

  Thanks, but I have seen it and I don't have any recurring appointments?

  I even tried to delete all appointments of my phone and then try to sync, but it could not yet?

  This is all time consuming! I don't really have the time!

  Thanks again

  Andy

  Have you tried to download the latest BlackBerry Desktop Software on the site? You can uninstall and reinstall the desktop software you have on your computer.  Just be patient as systems and devices may be unpredictable.

  If all else fails, you can contact your carrier or service provider for the other troubleshooting steps, because they have a BlackBerry trained technical support team that can help you with this kind of question.

• BlackBerry Torch 9800 Smartphones - touchscreen since the last update problems; Yikes!

  My flashlight was usually great until I updated the software several days ago.  The problems that appeared almost immediately:

  • wallpaper has been changed (corrected)
  • ringtones has changed (corrected)
  • e-mail settings changed (corrected)
  • touch screen has become unresponsibe or requires stronger keys
  • touchscreen not responding to scrolling, or would highlight several lines/entries
  • composition of the keyboard or touch screen gives a random "second" when number one is touched/press

  I can overcome the other points of the touchscreen by popping the battery and restart.  But they eventually return.

  Any ideas would be greatly appreciated!

  Several times, something as simple as to reload the operating system (the same operating system you just load, not another) will help.  I don't know why, but it's worth a try.

  Connect your phone to your PC via USB and open BlackBerry Desktop Software.  Once your phone is connected, click device at the top of the software, and then restore the menu drop down.  Choose the most recent restore point and proceed.

  Let us know if that helps you.

• BlackBerry Smartphones trying to connect with the desktop software for my blackberry

  Hey, M trying to connect with the desktop software for my blackberry torch 9800 and it asks password for the connection. I am using same unlock password I use for my bb but for desktop sofware it shows incorrect... pls help!

  Make sure that you type on your BB, it's what you type in DM. don't forget that the keyboard on your BB is different from the keyboard on your PC. Some people think they are type numbers on their BlackBerry when they are really typing the letters. For example, to use numbers on a BB you must hold the ALT for each button, you push so you have to hold the alt key while typing 1 2 3 4. If you hold down the ALT key on the BB you would really be typed all W E R S. sometimes, people will hit the ALT key once (and not hold the button) before they enter the password and then you get 1 E R S.

  Who is? Make sure that you do not mix numbers and letters.

• BlackBerry smartphones can not CONNECT to THE SERVER

  Hello need help. My Blackberry Curve 8520 (OS 5.0.0.1036) does not connect to the server. It shows my network (Vodafone) and gets a strong signal; makes and receives calls; connect wifi; but it is also completely static. After the first Setup email screen I get: your device has a connection to the server problm.  (I think it means the Blackberry server?)  So I can not connect any email.  Very well in my other near-identical Curve 8520 Sim Card work.  How can I do please?  Y at - it a reset or software update is complete I can undertake? Thank you, Michael

  I can help you with the it policy... lack of procedure for access to the BES server, this (and only this) cleanse a BB to an it policy:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  If you do a backup/restore, don't do this basically... rather, backup/restore only the databases specific you need (for example, calendar, contacts, messages, etc.) and more precisely to avoid data bases having something to with COMPUTER policy, business, etc.. If you restore those, the it policy will be conscientiously restored to the device, and you will be right where you are now.

  As for a BES Server trying to reach out... There is nothing that I can offer you. Your best bet is to talk to your provider and make sure you have no BES-level service enabled on your account of them. Who should (note 'should'... is there no guarantees) prevent a BES server to reach out and the reactivation of your device.

  Good luck!

• BlackBerry Smartphones Blackberry Desktop Software said 'connection '.

  I'm trying to back up my blackberry and it keeps saying for the last 30 minutes connecting to the right of the bottom of the screen.  It shows my camera but I can't click on the tab now backup and when I go to configure settings it tells me to connect a device.

  Can someone tell me what is happening?

  I currently have a "App Error 200" on my screen, and I'm trying to get rid of... is that may impact my connection? and I can do/use to get rid of him, if I can't access my blackberry desktop software?

  I have the blackberry bold 9900

  You will not be able to backup of the device with the app error 200 appearing.

  You should start your BlackBerry in Mode safe and remove all third-party apps or themes that you could add, starting with the most recent added, first of all.

  Article ID: KB17877 How to start a BlackBerry smartphone in safe mode

  Then, on the BlackBerry, click Options > device > application management and remove these apps, you think that could be the culprit.

  Restart the BlackBerry again and see if the error app has disappeared.

• The Smartphones from blackBerry Desktop software will not connect to 9700 Win 7

  Recently, I lost my 9800 "BOLD" and had to go back to my old 9700.  When you try to resynchronize the 9700 for the desktop software, it started the process but then stopped.  Now the software connects to the device even if the device shows connected to the desktop computer.  In addition to the software crashes and cannot be closed.  I tried to uninstall and reinstall the desktop software but no improvement.

  Any ideas.

  Thank you

  Peter

  Interesting... the only time wherever I got a message like that is when I am attached to my PC and using the AppWorld on the web from my PC browser... a plugin is installed on the PC so that it works. I never recall a message as you describe directly from the desktop software.

  There is no need to use the older Desktop software... in fact, under Win7, it is even probably not supported. So, now I suggest the following steps (reboots insert a lot of restarting your PC... not only restarts, but at full power down). In addition, it is recommended that you are connected to the PC on an account with full administrator rights. In addition, under Vista/Win7, use the option "Run As Administrator" for everything.

  In addition, it was also reported that when your user profile on windows (type "echo %UserProfile%" in command prompt) contains spaces, then the installer will not work. To resolve this issue, log off from your Windows account and sign in using the local administrator account (or any other name of account without spaces) and install office (for all users).

  (1) delete your package to update device OS of your PC (Add/Remove Programs)

  (2) properly uninstall the RIM desktop software:

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
  • Some noted that there are several registry keys to remove talk in this KB... don't forget to get your all associated with RIM registry database
  • Others have reported the use of a registry cleaning tool to be also useful
  • Still others have reported the use of your original PIM (Outlook, NOTES, etc.) Installation CD, run the "repair" to be helpful in some situations process

  (3) obtain a new download of the RIM Desktop software:

  • http://us.BlackBerry.com/apps-software/desktop/

  (4) to download a new copy of your package to your carrier OS device (on your PC):

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  (5) install the software on your PC Desktop

  Installation of 6) (also on your PC), device OS package

  (7) start the configuration Organizer:

  • KB17022 How to configure applications to Organizer for synchronization using BlackBerry Desktop Manager
  • KB23681 How to configure settings to synchronize Organizer data using BlackBerry Desktop Software 6.0

  If all goes well, who's going to make things again.

  Good luck and let us know!

• Smartphones blackBerry desktop software does not 'connection '.

  Hi all

  I just got a storm and the first 2 days the software worked very well, even if a bit slow. 2 days ago, he has ceased to work where once you link the blackberry desktop software turns white'ish (you can still see the icons for the media, etc.), it stays like that and don't let you do anything. The blackberry has the computer / blackberry on the screen and the computer says his Secretary, but the desktop computer will not let you.

  I'm on Vista 32 with SP1

  Desktop software version 4.7

  tried uninstalling and reinstalling with no effect. All the other things?

  Thank you

  DM

  Resolved:

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB02141&sliceId=SAL_Pub...

• Updated December 14, 2012 Smartphones blackBerry desktop software

  Just downloaded and installed the desktop software was last updated and now 'requests' listing does not show or list of the 9900's 'Core Applications' contained in my previous version of the Desktop software?

  I just finished a bad BBM 7 update, which addresses going back to BBM 6 and now this last gift from RIM has me scrambling to return to an earlier version of the Desktop software?

  What happens with RIM?

  Hello

  There are some possibilities... but why not try it to see if it clears things upwards:

  1) uninstall all the BB OS packages from your PC,

  (2) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/apps-software/desktop/?lid=us:BBsoftwareesktopSoftware & Cal = us: bbsoftware

  (3) download and install on your computer, the BB OS package that is currently running on your BB:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • KB23393 How to check the model number and the version of the BlackBerry device software on a BlackBerry smartphone

  (4) If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  (5) now run the Desktop software and connect your BB... the Basic apps should now be displayed.

  Note that you can also use this update of your BB to any specific OS package you want. When replace you in step 3 above, the BB OS package you want to install on your BB, then when you get to the end, the software should offer the operating system package you have installed on your PC. If, during the process, your BB votre BB a '507' error, simply unplug the power cord of the BB USB and reinsert it. do nothing else... This should allow the installation to continue.

  Good luck and let us know!