System administrator problem

I am trying to download ITunes, but after I receive that day, I read "the system administrator has set policies to prevent this installation." I am the system administrator, but I can't solve this problem. Any suggestions? Thank you... M.

You may have a more serious problem which is malware:

Download ESET Removal tool
Burn it to a CD or create a USB bootable thumb with her:
http://www.eset.com/us/download/utilities/
ESET are Live is a live Linux distribution which can scan malware and clean infected files. It runs from a CD/DVD or a USB device, regardless of the host operating system, but has a direct access to the system disks and files. This will eliminate the threats which, under normal conditions, can be impossible to remove.
Download and create your ESET are Live drive
You can also try to do a system restore before you start experiencing this problem:
http://pcsupport.about.com/od/fixtheproblem/HT/system-restore-Windows-7.htm
There are some that will hide your files/folders so that you don't normally see them. I strongly suggest to run a scan on your computer with your antivirus/antimalware software. If you need to, you can also use the Microsoft Safety Scanner, it's free:
http://www.Microsoft.com/security/scanner/en-us/default.aspx
Also, if your files are hidden, check out the following article on how to display the:
http://Windows.Microsoft.com/en-us/Windows7/show-hidden-files

Tags: Windows

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