System scan - video card - cannot run

Hi all!

I recently received an ALIENWARE17 and whenever I run the analysis of the system, the two test equipment video card always displays the same message: 'cannot run. Can someone help me please to identify why this is happening and if it means that the system is not detecting? or even a bigger problem?

I tried already to search some information forum first before the opening of a new band of working capital, but have no luck.

Thank you very much in advance

Hello

This could be a question or a problem with the Support tool help himself. Try to run a video card stress test instead. Follow the steps below to do so.

  • Open support Assist
  • Click Checkup
  • Click perform custom analysis
  • Click on the Nvidia GTX 980 M card
  • Select stress Test

Let us know how it goes.

Tags: Dell Products

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