Systems in double upgrade Windows 7 retains credit card declining

I get my credit card declined through the upgrade site. I ordered 2 updates at different times using the same card and the other went through fine, but the other was refused for a duplicate transaction. Since then, I tried two times on the original map and twice on another card and triple checked the information before you submit. I contacted people to upgrade to this topic, but it takes so long to get a response and there is no phone number to call. I don't really know what else to try. It comes up with a code of GUS, 12. Anyone able to help with this problem?

Mack909,

Sorry to hear that you had these challenges get your updates processed.   I suggest to use the 'Contact us' with the registration site.   You should get an answer here by e-mail - which is the channel of official support for the upgrade program.

Sales and Support on our sales and technical support lines will not be able to access customer information submitted through the registration upgrade Windows 7 site.   So I would say against the appeal of these numbers.

I appreciate your sharing your experience, and we look at this scenario of multiple upgrades with a single payment of CC to ensure that is no underlying systemic problem.

Thank you!

Mark

Tags: Lenovo Products

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    -----------------------------------------------

    Good luck
    ========================================================================
    I'm a volunteer and I do not work for, or represent, HP.
    ---------------------------------------------------------------
    If my post helped you, please click on the Thumbs-Up symbol on my post to say thank you.
    If my posts resolved your issue please click "accept as a Solution.
    ========================================================================

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