T310 without IDRAC6 warns of IDRAC communication failure, unable to access the BMC configuration

Hello

I got through my company a T310 which has no IDRAC6 Express card or the company.

The LCD screen remains white/black constantly (tried with a spare one, same result) and when starting, it signals a failure of communication IDRAC6, which is normal since there is no card, then it restarts once more before entering Windows very well. He never offers me to enter a BMC configuration utility. I tried to reset the settings of the default BIOS nothing helps. OMSA reports no problem. Also updated the BIOS to the latest version 1.8.2 without modification. Fan is very noisy and I understand that by updating the BMC firmware, I have a chance to correct it, but I can't get into any configuration of the BMC.

In my view, there was a map iDRAC6 before, but it is no longer, so don't know how to clear this error. I read that an iDRAC6 Express card is OPTIONAL, so it shouldn't bother me on this subject.

==> I want to erase those mistakes to POST, being able to update BMC firmware (or iDRAC) so that I can get the fan to operate at acceptable noise levels.

(1) how do the server to understand that there is no. IDRAC whatsoever and give me access to the BMC during POST configuration utility?

(2) is it normal that the remains of white LCD Panel at any time? Start button / stop works very well, just none of the buttons works, never get any color/light. Is it possible that it is controlled by the IDRAC/BMC, which, in its current mess, can't drive? I understand that the LCD comes with the option Connect hot (not sure why btw), so that I think it should work regardless of the IDRAC are there or not.

I'm ready to buy an IDRAC6 Express card if there is a good chance that he will address this problem by eliminating the communication error and perhaps give me access to the config of the IDRAC. But I would really like to understand what's happening before you spend more money on it.

Thank you!

Max

Hi Max,.

The question might actually be caused by a problem of motherboard, a functional PowerEdge server without IDRAC should not show the error message, more if the Ctrl + E option is not displayed during POST, it indicates an abnormal start of BMC.

Are what OS you running on the system? I don't know if you're aware, but the BMC update can be applied to the level of the OS, which are available here:

http://Dell.to/HIBoTI

If the system is still under warranty, I highly recommend asking for you assistance and support if a motherboard replacement is required.

Thank you.

Best regards

DC Lim

Reference Dell | Outreach services social - business

Follow @DellCaresPro on Twitter: www.twitter.com/DellCaresPro

Tags: Dell Servers

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