T920: T920 error 63:10

My plotter tells me to turn off the switch at the back and contact support if the error persists.  (Error 63:10)  I did, but it did not work.    The manual says to check the firmware, but I can't that well before the error appears.  I'm running out of ideas, and I need to print.

Hello

What is the error comes up when you restart the printer disconnected from the network?

If you do not, update the firmware via USB.

If you do, diagnostic mode, an EEROM reset to try to clear the error.

If you don't get the error, update the firmware.

If you get the error, reinstall the network card.

Best regards

Mike G

Tags: HP Printers

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