Technical support Adobe says never clear your Cache! DO NOT AGREE!

It is a warning to all users of Captivate to consider never clear your cache. Reported countless Adobe erasing files completely foreign to Captivate during this operation (even if you have authorized 100 times before and it was fine). In addition, empty the cache can also break Captivate.

In fact, I tried to clear my cache and it does break Captivate. It does not open after that. Technical support told me that all my files are gone forever! Fortunately, I was able to reinstall and everything was fine. But the tech support also me has simply never clear the cache never and now I know why.

Unfortunately, having a cache that overflows gives me continual "fatal errors" that crash Captivate every hour (one of the many joys of using this great program). But crashing is always better than losing all files.

Moderator: do not follow this advice!

I strongly disagree with this opinion, based on my experience as expert Captivate for a long time, using several hours a day. I wonder who gave you this advice, could you please send a name?

The cache fills up very quickly, grows to enormous size, sometimes less than a week. You have to clear it up, I do once a week, but I leave the cover intact for those I work on projects that don't present any problems. As you can see in my profile I was help users of Captivate for many years to solve their problems and empty the cache memory is one of the first tips when there are problems with the CP files.

The big problem is to change the default path for the Captivate files (in the field "publish in the preferences) and one in the cache (in the same preferences) which must be pointing to the files on the PC or Mac user, never in a folder on a network drive, or external. These records must be DIFFERENT. Only users who mess up the paths and choose the same folder for both ends upward with the lost files.

Tags: Adobe Captivate

Similar Questions

  • How can I clear your Cache? Son of game will not work unless he would do that.

    His game is called Club Penguin. It works on other computers but mine. Club Penguin says that I should probably clear my Cache.

    This has happened

    Each time Firefox opened

    Is maybe a few weeks.

    Try to clear your cache and cookies.

      1. Open the  Tools  menu, then select  Clear Recent History... .
      2. In the Time Range to clear: drop-down, select Everything.
      3. Click the arrow next to Details to display the list of items that can be cleared.
      4. Select both Cookies and Cache.
      5. Click  Clear Now .
    
  • Technical support Epson says that my new Stylus Photo R2000 does not print wireless in my permisions o/s Microsoft. Please notify.

    Technical support Epson says that my new Stylus Photo R2000 does not print wireless in my permisions o/s Microsoft.

    My Toshiba Laptop Windows XP Media Center OS is currently being updated with the exception of a point to update MS Office 2003 #KB949074

    has no size to him.

    Please notify.

    Kind regards

    Adolph Moret

    A call back to Epson says my Windows Firewall blocks printing Epson Status Monitor and by disabling the firewall every thing returns to normal.  Turning on the firewall without exception is still no difference and I should contact Microsoft for that matter.

    If the application works when the firewall is disabled, but not when the firewall is turned on, so you must create an exception for the application.

    I don't know what you mean by "turning on the firewall without exceptions still makes no difference" - no difference of what?

    You must determine the name of print Epson Status Monitor, then go to control panel > Windows Firewall (if your control panel is using "Category view", you will find Windows Firewall in the Security Center).

    Once in the Firewall dialog box, click the Exceptions tab, click the button "Add a program" and find printing Epson Status Monitor.  If it is not in the list that appears, click on the button "Browse".  After selecting the program and click OK, make sure that on the general tab of the Firewall properties dialog box that the "do not allow the box exceptions" is NOT checked.

  • Technical support gave me a download that I can not install

    FILE 0219529466 NUMBER.              My Photoshop CS5 working properly.  I believe that this can be linked to the recent update of Windows 10.  When I tried to start CS5, I got a screen that said I started my trial version, I got CS5 for years.  After a long conversation with the Adobe technical support, I learned by them to uninstall CS5 I did.  They sent me a link to a file to reinstall the CS5, but when I tried to use the installation program failed because it could not find a previous version.  Apparently the installer gave me was an upgrade and he was looking for an earlier version.  Since I had CS5 for modified computers and the years I don't have a previous version of the installer to find.  The installer confirms my serial number is good, but fails because it cannot find the previous version.  TECH SUPPORT FAILED this time!

    Hi Philk30634396,

    I have reviewed your file number: 0219529466 and found that Photoshop CS5 was an upgrade to Photoshop CS3 that you bought, the installer provided is correct, it's just you asking to enter the serial number of Photoshop CS3 when installing in the menu drop-down select Photoshop CS3 and enter the serial number of this one when prompted , for more information on this see: error: "this serial number is not for a product calling it" | Adobe Creative Suite.

    You can find your serial number of Photoshop CS3 on your account, visit: find your serial number.

    Let us know if that helps.

  • Clear the Cache does not work

    I have 6.8 GB of Premium, V. 2.01 Revel, storage on my iPad2. IOS software is up to date. Clear the Cache does nothing. Storage assigned to Revel on my iPad is not affected br Clear Cache running. It is a big problem. Please notify.

    If you are using a MAC, then you can check the State of the (s) library view and make sure that nothing is in the download queue. You can do so by looking at each library, click on the point to the left of the name. It will give you a status for this library. If you are sure that all additions are made, clear the caches for each library. You can have more than one library using the space.

    On your iphone or ipad, switch to the view of the library for each library and look at the left icon of low clouds over the library icon. Beside that, you will see "updated" if she has completed synchronization. You can click on the cloud for more information.

    You can also confirm the images are uploaded by signing into the same account using another device or a browser to www.adoberevel.com. Try to download some original images. If more loads are completed, you should see the new images download and be able to view them.

    If the files are synchronized and empty the memory cache for each library does not help, I suggest that you remove the application, and then reload. Your photos will always be safe stored in the cloud. You will have some time to delay the first use you it because of the loading in the thumbnails. Please let me know if this reduces the amount of space used.

    Guinot

  • technical support microsoft calls never want to connect to your computer to clean the virus?

    is it legitimate?

    It is a scam in the world.

    http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx

  • files to clear the cache does not work

    I tried to remove some cache safari files, but the files in the cache keep coming back. I'll explain how I tried to delete them:

    I clicked the button of safari on the top left of the screen---> Preferences---> Privacy---> details (next to remove all Web site information), then I search the cache that I wanted to delete, then click on remove. About five seconds later the file is back.

    I use a MacBook Air OS X El Capitan version 10.11.1

    version 9.0.1 Safari

    Please help and thank you.

    Safari automatically checks websites for updates:

    Top Sites

    Son subscribers

    Sites selected for Quick Web site search

    Pages that turn up as Top Search Hits

    Pinned tabs

    Cookies and data bases of these sites will be reloaded even if you do not visit them. If there are sites that you do not want to accept cookies, follow the instructions in the support articles linked above to exclude. Note that if you visit a page often, it may be added to your Top Sites unless all the available places are already occupied by pinned sites.

    To block all cookies for a site on a selective basis, you will need to use third party software or another browser. I don't have a specific recommendation.

    The file in which web cookies are stored can also be used by third-party applications that use the same mechanism as Safari to communicate with web servers. These applications can add cookies from sites you have never visited in Safari.

  • Firefox crashes constantly on my Macbook pro. It opens the page for 7 seconds, and then it crashes. Reinstall, del profile, clear the cache did not help

    I can't open more Firefox on my MacBook Pro. When I try to open Firefox, the start page appears for 7 seconds and then Firefox closes and opens a report. During these 7 seconds, I can't use any button in Firefox. I deleted all of firefox and Mozilla in my library and in my cache. After that I did a reinstall of Firefox. But the problem is existing.

    You can check policies corrupt and duplicate and other police issues:

  • Yahoo mail display - action buttons like response, delete, before them and the colors are not displayed. The solution to "clear the cache" does not help.

    The foregoing summarizes. Guests for action was now small boxes with a number and a letter of the alphabet. I used the "empty the cache" and solutions "allow pages to use their own police." neither one worked. This figure includes re-start after that I tried the solution.

    You have the problem where rectangles appear with two rows of two characters in them? This can happen when Firefox cannot display a custom font to view icons.

    Could check you if you allow sites to use their own fonts?

    the button Firefox orange (or the Tools menu) > Options > content > "Colors and fonts" section > advanced

  • Whenever I open my acrobat adobe yesterday, it seems that I do not have a valid license and I need to disable this product because I bought another computer, I am the Brazil, please help me!

    I want to disable my Presentation adobe acrobat 9 pro and this option isn't avaialabe. Plus, every time I open my product a box appears and tell me that my product do not have a license.

    It's my product, I want to disable:

     

    Adobe Acrobat 9 Pro Extended

    XXXX-XXXX-XXXX-XXXX-XXXX-XXXX

    1. 9.0

    Win

    2 July 2008

    How can I see this option in the Help menu, because it's not avaialabe.

    Serial number removed for security reasons - system administrator.

    You must contact technical support Adobe directly for assistance. We can not help you with this on a users forum. And please do not post numbers series or any other information online.

    -Dov

  • Why do I get an error "your device or computer could not be verified. Contact technical support for assistance. »

    I get this wile message trying to play an app, "your device or computer could not be verified. Contact technical support for assistance. »

    Your device or the computer could not be verified. Contact technical support for assistance.

    By the end of 2012 mini Mac, OS X El Capitan 10.11.2; Apple Watch, 38 mm silver AL, Watch OS 2.1; iPad 2 Air & iPhone 6 + iOS 9.2

  • INSIDE JOB "DELL TECHNICAL SUPPORT" BASED IN INDIA HAS A SCAM

    Hello

    I am writing because I was the victim of what I believe, it's a "Dell inside job" in this scam of technical support for users of computers Dell off warranty or expired support based in INDIA. I've been a customer of DELL since 2003, was always the best technology support without problem, even when I called once about 7 years ago they cleaned up my computer for $49.00 which was ok with me without any problem. I bought an all in one computer in 2012, with 3 years of support. My problem started when I called DELL April 2016 of course didn't help because my computer was not covered, they wanted me to pay $89.00 a service of time, at this time there what I wanted was to get my computer to windows 8.1, I wasn't happy with 10, my computer was working fine. A week later, I started getting calls from ladies with Hindu accent claiming to be from Dell who want to help me fix my computer. I was always busy, and I told them that I not had time to seat 2 hours to do. They called it forth, until the day exactly a 29/08/16 months ago, I had the time to fix my computer slow and accepted their offer. He gave his guarantee Id # DELL9929 its name: Eric Thomas with a Hindu accent, I asked him: are you really from Dell? He reassured me that it was, they were getting signals from my computer that something was wrong. I thought because my computer after this call in April started to have more and more slow. He wanted to have access to my computer which is the only way they can fix it, I gave him access he installed an internet to analyze and clean security program call them KAPERSKY, he began to clear the files etc. According to him clean my computer. I made it clear I was not buying anything, he said no worries we do it because we have too many alerts to your computer. He told me he was going to monitor my computer for a week that he will call me Monday. I didn't go on my bank account or check e-mails because I felt that they looked at me, but instead of Monday he called me on Friday, so I told her that I don't have confidence in him. As soon as I hung up to 02/09/16 I called said Dell TECH SUPPORT what happened, to my great surprise this Hindu guy named Muthu Chidambaram Service Request: 935549938 has acted as he was aware of the scam, told me he's going to clean my computer for $89.00 service time or $239.00 per year. He also told me that I needed better security that he had one that was best for $249.99. I paid the $89.00 did not buy anything, but when I went to the Dell website to find a security software they had some for as low as $14,99 as it was the labor day weekend. I wonder why he tried to sell me one so expensive? As soon as I suspended with DELL, I went into my email to find that I had been charged by PayPal $450,00 leave DEN SUPPORT, called 801-829-7424 # imposter ask my money back either. PayPal and my Bank got my money, but it does not stop there. Why do I say is an inside job? 5 days after calling DELL TECH taking charge on 02/09/16, once again I received a call to a different number I gave only Muthu to contact me in case we were disconnected my phone Earth when it was fix my computer, the guy also Hindu told me exactly the same thing others had said in so many calls : They received signals. After you fix my computer Muthu asked me to respond to his email if I had more problems with my computer. My computer started acting again when I answered by Muthu email because I need help, he never responded, but when I called the 09/09/16 DELL SUPPORT because my computer was not at beginning, they wanted me to pay again, when I asked to speak to a supervisor, Rajeev (name of Tech) told me I had to pay $39.00 to talk to a supervisor which is something that I have never heard in my life, dealing with many companies. I was upset and told him they were running a scam, an inside job of the technical support because everyone involved was based in India, I told Rajeev history and he said that I was going to go further. 13/09/16, I got a call from DELL, a supervisor called Hindu Dave too, not too sweet. I told him about the scam from inside DELL, suddenly, he said: "I can refund your $89.00, you can call the DELL TECHNICAL SUPPORT so they can fix your computer". I got the $89.00. My computer does not work. I'm afraid to call the DELL TECHNICAL SUPPORT because they do the same thing again, their scam's with Dell Support off users guaranteed because they can make money in this way. I think they get a bonus if they sell us more, so our computer will never work as they should, because they want to keep us reminded. If we fall into their trap, like I did, you call DELL to fix our computer every time. A SCAM. They have our computer tag #, all of our personal information. Scary. I think the enamel of Muthu, I answered, was something that has infected my computer. Long story, but true.

    Read thisand follow the link to report your problem to Dell for investigation.

  • Windows XP, computer crash, said to contact technical support, "load needed DLLs for kernel."

    What should I do now that my computer does not start? I tried F8, F10 and reboot... message came on the black screen "please contact the technical support and say" load needed DLLs for kernel. " "I do not have the Windows XP OEM or recover the disk.".

    You will probably need ot to obtain from the manufacturer of the computer for the installation diskettes (which would be less expensive to get a new XP license) and the repair of the operating system or do a new install. Keep in mind that this could have been caused by your failure to drive hard and not because of software corruption.

  • Adobe AppData filling clearing C drive

    My Windows 7 PC is a traditional game for video, with separate media, backup, and start/app drives. My apps are all installed on C, a 232 GB solid state drive which only has 19 GB of free space, the main reason being the enormous size of the subfolder "Adobe" of windows 'AppData' folder (C:\Users\Admin\AppData\Roaming\Adobe), pointing to a huge GB 162.

    As you know, AppData, a normally hidden folder, stores preferences and settings of applications, many files that are necessary for the applications to work, or at least as you wish. These are not - at least not most of them - temporary files, you can safely remove. I managed to find a tutorial on how to move the location for AppData record to another disk (http://www.sevenforums.com/tutorials/87555-user-profile-change-default-location.html). My player is 2 TB, so it would be great, but the process is complicated, risky and has not yet guaranteed to work.

    Since I know that many of you follow the same protocol of separation by car, also experienced a C drive of backfilling due to having your apps on it? How did you deal with it? Is there an easier way to manage, or at least reduce, the trim to the top of the AppData? 162 GB seems a lot of space only for Adobe App Data, especially since I barely use most of the applications in the suite. Are there ways to adjust these settings in the Adobe itself? Otherwise, it would seem that separate applications on the C drive is not - quite - perfect development.

    I know that this is not strictly a matter of first, but I didn't know where to categorize this. Please report if there is a better forum to which it is adapted.

    Try to clear your cache of media.

  • Why my favorites in my tabs disappear when I clear my cache

    I use tabs plus 4.5.2 and I put all my favorites, and when I go to empty my cache, they disappear and I have to redo the everytme. is there a setting need me to maintain these favorites in tacted
    Thank you
    Rob

    In case you use "clear history of Firefox closing:

    • do not erase browsing history

    Note that Firefox will disable the disk cache if you clear the cache it elsewhere, see about: cache

    Note that compensation "Preferences of Site" clears all exceptions for cookies, images, pop-up windows, installation of software, passwords, and other specific data from Web site.

    Deletion of cookies will delete all specified (selected) cookies, including cookies with an exception allowing you want to keep.

Maybe you are looking for

  • How can I cancel my subscription to the music of Apple?

    How can I cancel my subscription to the music of Apple?

  • Question about updating BIOS for Satellite M70-337

    I just bought an M70-337 and the Toshiba site I noticed that there is an update of the BIOS - my current v1.3 to v1.4. Several things occurred to me - mainly centering around me after spending 3 days Exchange my sytems to a new computer: -. I've neve

  • Vista - Error Code: 0X8007000B (cannot install SP2)

    ErrorCode: 0x8007000B that isn't on the list of possible errors to microsoft my PC came with no service pack, cause im trying to install SP2, which is the only one that updates yet, my windows Defender does not work, or msn messenger, or my windows u

  • file CAB of DirectX is not reliable

    Hello I have a Sony Vaio VPCZ 112 GX. System: Windows 7 Professional 64 bitM 520 @ 2.40 GHz4.00 GB RAM I was installing the virtual Ferrari Simulator that automatically installs updated to DirectX 9. Update I lost the internet connection and when I r

  • Download of ISA

    HY I want to download ISA Server just to shoot, where I can download ISA. I want to run it in XP SP3. Thank you. * D *