Tecra A11 - Mozilla Firefox crashes

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• Cannot complete installation of Firefox 34.0.5. The installer of Mozilla Firefox crashes at the creation of shortcut (.lnk Mozilla Firefox) (see downloaded the image)

  Cannot complete installation of Firefox 34.0.5. The installer of Mozilla Firefox crashes at the creation of shortcut (.lnk Mozilla Firefox) on the status bar of the installation window. OS: Windows 8.1 system had old version of Firefox, but is no longer in the list programs. There is no file helper.exe manually uninstall any previous version or remnant of an older version, but I don't have folder C:\Program Files (x 86) \Mozilla Firefox to. Thank you.

  Try this:

  • Download the full Firefox installation program and save the file to the desktop
    https://www.Mozilla.org/en-us/Firefox/all/
  • Start the installation by double-clicking on the desktop icon

• Mozilla Firefox crashes immediately on opening it. I need help.

  Mozilla Firefox has been working fine, but now it just started planting immediately on startup. It is only open for 1 or 2 seconds so I don't have the time to change all the settings of Firefox. Can you tell me the source of the problem of the ID of the accident?

  Crash ID: bp-00415848-79a5-4cb6-a975-a70442140404

  I hope you can help.

  Hello leggat, can you get firefox to start in safe mode by pressing the SHIFT key while launching firefox?

  The problems of Firefox in Mode safe

  the accident seems to be related to the graphic stuff and the mozilla developers are aware and working on a fix. If you can get the browser to start in safe mode, you can try to disable hardware acceleration in firefox > options > advanced > General.

• Mozilla Firefox crashes at startup without any accident or error message either.

  Today, when I double click on the icon for Mozilla Firefox, jumped out of the window for a second and then the moment after moment he disappeared suddenly. I can't access Firefox, not even in Safe Mode, Compatibility Mode, run as administrator or another mode.
  I tried re-installing, did not work. I get no message crash, it just closes by itself. Firefox.exe will appear in the Task Manager when I double-click it in Windows Explorer, and it disappears when the window disappears, the moment after moment.
  I have Windows 7 Professional 64-bit. Never encountered such a problem before.

  There is no crash report, the crash window appears, so no accident report is generated. I can't access the troubleshooting information, because I can't operate of in Firefox.

  I managed to find the problem. Apparently, an add-on installation page has been implemented service by default in my browser for a reason, and it has closed several times himself, so closing the browser. When I opened an HTML document on my hard drive, it has opened in a new tab and maintained this page Add on open in another tab. If Mozilla remained open. But when I went to the tab add-on, the closed tab itself. But Mozilla is open! Yay!

  Also tried to hit history - recently closed tabs to reopen this page, but it keeps itself closed, so I don't know what add-on which would be. In any case, now, I managed to solve this problem, because the tab is closed, so I hope that my home page will pop up then, instead of this thing with the add-on.

• My Mozilla Firefox crashes when I open facebook and becomes not responding do not, what is the problem?

  After a while I can click on continue the script or the shutdown script, but everything I click on this box shows me once again.
  And when I start Firefox again, I option last session back, but does not exist in the list of facebook tabs.

  This is probably because of the Facebook Desktop plugin, please turn it off.

• Firefox crashes after installing 29,0

  People,
  I installed 29,0 early Saturday morning (10/05/14) before the 29.0.1 patch has been published. Even after 29.0.1. installed himself, he continued to be planted after 1-2 minutes. I couldn't even keep it long enough to generate reports of crash and never had the crash report dialog box.
  
  I downloaded and installed 28.0, but nothing has changed.
  
  Today, I watched in the Mangler task to see if something came out. I open the Services tab and found that nearly half services for Firefox was "arrested." Being desperate, I decided to try to restart some services and on the top 10. I started to receive messages one by one that said that a service could not be restarted because of bad software from a facility (no surprise).
  
  I gave up and tried to restart Firefox again. This time, he stayed up! So, I tried to find the grave down for 5/10. There is NOT! Apparently, the program did not stay up long enough to generate and save a report of crash in the usual way.
  
  But after trying to restart services "Stopped", Firefox is stayed until the fairly long for me to read the page giving suggestions for accidents. I decided to restart in safe mode, and it remained up to again. So, try to restart some services both run in safe mode appear to work (we'll see).
  
  I went to the directory of App Data\Roaming\Mozilla\Firefox\Crash reports and found two reports of incidents for 5/10. They were not in the subfolders 'pending' or 'subject '. However, when I tried to copy them to another folder, they disappeared.
  
  So, where should I go from here? I have a disabled browser that is important for my work. I especially need add-on Adobe Acrobat to work. You can fix this?
  
  
  
  Charlotte Wolter
  
  [email protected]

  Here is the list of "All reports of incidents." No multiple accidents which took place may 10 after installing 29,0 appear here. Apparently, the browser works so badly that it has not yet generated incident reports.
  
  
  
  Date of the ID report
  
  25b4b155-179a-4d09-b72e-7bde46e24f1d 21/04/2014 17:38
  
  21bbefaa-D430-446F-A0C7-efde37c24131 03/11/2014 21:32
  
  f484ca3f-b9c7-42f0-89d2-12d0d1127c1f 02/03/2014 12:12
  
  435fd93a-ae70-4a61-A216-50b62ace89a4 26/01/2014 12:55
  
  89bbd2c9-6b30-495a-BA32-ca2b1ab4035b 26/01/2014 12:44
  
  8b78e516-320F-434a-b307-153132e4df73 20/01/2014 10:11
  
  BP-a27ae405-72CC-4EC7-b989-23abe2140111 11/01/2014 10:34
  
  
  
  Finally, I saved my favorites and uninstalled Firefox completely. Then I installed the 28. It has not crashed, more. Then I upgraded to 29.0.1, and now it seems OK.
  
  But, why did I have to go through all that? That the average user could do that? N °
  
  And still no recognition of what happened with 29,0. I'd love to charge an hour for the time I spent on this or maybe I just do not contribute this year.
  
  
  
  Techlady

• Firefox crashes, impossible to create the new profile, reinstall does not work, can't get into safe mode

  Whenever I try to open Firefox, it only open the crash reporter. When I press "Restart Firefox", it just opened another journalist to crash. I use a PC.

  I tried all of the following characteristics, does not:

  1. reboot the computer
  2. system restore
  3. Uninstall and reinstall (done this several times)
  4 remove the Firefox installation folder
  5. try to create a new profile / use the Profile Manager using "C:\Program Files\Mozilla Firefox\firefox.exe" - P, firefox.exe-p and firefox.exe - profilemanager - and all of this was, once again, open the crash reporter
  6 safe mode - literally impossible even to open Firefox so I don't know how I could do that

  I am at a loss. Any help would be greatly appreciated.

  OK, if %AppData% does not lead you in the right place you can also manually navigate to the folder with incident reports (you may need to turn on the display of the first hidden files). It is located in C:\Users\ < your user name > \AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted...

• How does Firefox crash reporter know my email address?

  When Firefox crashes, crash reporter is pre-populated with my email address. How does do that? I don't remember precisely what gives to any point in the past, other than to sign up for this help forum some time back. Even if I * fact * enter it in the area of the accident at some point in the past (it is very possible that happened and I just forgot), I still don't understand how it is stored. I delete cookies whenever I close the browser. (I use Ccleaner and have selected the cookies set to 'save', but Firefox and Mozilla are * not * among the "keep cookies".) Is it stored in my profile once manually entered in a crash report? If so, how can I remove it? This question is more about curiosity than ' concern. "Thank you.

  Anything in the registry in one of these location?

  • HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Crash Reporter\
  • HKEY_CURRENT_USER\Software\Mozilla\Firefox\Crash Reporter\

• Firefox crashes at startup, even after complete reinstallation. No add-on.

  Everytime I open FF, it freezes completely within 5 seconds. I uninstalled and reinstalled, I deleted all traces of its data using Revo uninstaller & FF, then reinstalled and still get the same results. I saw where malware can cause this kind of problem, so I ran full scans with Microsoft Security Essentials, Malwarebytes, security of Microsoft and Kaspersky Security scanner Scanner. They all came clean.

  I would love to submit an accident report, but apparently these accidents are not generating them. The only thing in AppData\Roaming\Mozilla\Firefox\Crash reports is an InstallTime file, as of today (the date of my last reinstall). I can not also add troubleshooting information, as FF crashes before I can add something.

  This is exactly what is happening: I run FF, sensitive whish for the first couple seconds. After that, it freezes completely and finally "(ne répond pas) ' is added to the title bar." A little later, Windows is displayed, asking if I want to find a solution. That's all.

  Win 7 Pro, FF 18.0.2.

  The FF window appear even when I tried to start it in safe mode (I had to kill the process), so I restarted my computer in safe mode, and it worked. Looking at msconfig to find what could be the cause of the problem, I found a suspicious entry I was able to confirm a malware that missed all the scans. For reference, it's in AppData/Roaming/Elryu/onmo.exe. I'm sure it was randomly generated names, but I think it's important to mention.

  Everything works perfectly now.

  Thanks for your help - mainly just, I didn't know where to start with my FF troubleshooting, cause I never had problems with it before.

• Firefox crashes immediately at the opening after a new update.

  I can't open it in safe mode.
  There is no new incident reports in the folder of Mozilla/Firefox/Crash Reports or "pending", or "subject".
  The error message reads "Firefox has stopped working".
  I also tried to reinstall nothing doesn't.

  Discovered that the 'kdump.dll' is a file used by my anti-virus software Kingsoft Antivirus. I have disabled Kingsoftand now I can use Firefox, then there obviously a conflict between these two software. Please notify someone responsible for Firefox coding in order to tackle this problem so that I can use these two programs simultaneously.

• Flash Player Crash on Mozilla Firefox 32.0.3

  Good afternoon! Everything came back a week + holiday and found that Flash Player now refuses to work on my installation of Firefox, even after Firefox and Flash updates. Here are the relevant details:

  Operating system: Windows 7 SP1

  Browser: Mozilla Firefox 32.0.3

  Flash Player Version: 15.0.0.152

  Repro steps: run any page that requires Flash - the browser crashes and I get the windows two following popup:

  "Adobe Flash Player 15.0 r0 has stopped working" (popup Windows) - options are to check online + close the program or simply close the program

  a popup of specific Firefox saying that the Shockwave Flash plugin is not responding

  Link to the Mozilla crash report: [@ hang |] WaitForMultipleObjectsEx. RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects. F_1152915508___...

  Please let me know if you need further details to diagnose - thank you in advance for your help!

  Check-upgrade to the latest version of Flash Player (15.0.0.189) solves this problem.

• Firefox: crash at startup

  Firefox crashes when starting and the Mozilla Crash Reporter will appear.
  -Cannot start mode without failure of Firefox (disabled/enabled AV program)
  -Impossible to boot mode safe Windows + Firefox Normal/Safe Mode
  -"Clean install" does not solve the problem
  -AV program found no malicious software

  Crash ID: bp-b6da3664-6e2d-4c62-b5bc-b45192151214

  AV: Kaspersky Total Security 15.0.1.415 (e)

  Product Firefox
  Version 42.0
  Build with ID 20151029151421
  Output channel release
  Windows NT operating system
  Version of the OS Service Pack 1 6.1.7601
  +++++++++++++++++++++++++++++++++++++
  pshook.dll = PowerStrip = EnTech Taiwan [warning: pshook.dll.1213362844 = Trojan]

  acattssapi5.dll = Acapela TTS = Acapela Group Babel Technologies

  icudt55.dll = International Components for Unicode

  Automatically search for updates for the above programs.

  Check this box:

  • see if there are updates for your graphics drivers

  https://support.Mozilla.org/KB/upgrade-graphics-drivers-use-hardware-acceleration

  • Disable protected mode in the plugin Flash (Flash 11.3 + on Windows Vista and later versions)

  https://forums.Adobe.com/message/4468493#TemporaryWorkaround

  • turn off hardware acceleration in the Flash plugin

  https://forums.Adobe.com/thread/891337
  See also:

  • http://KB.mozillazine.org/Flash#troubleshooting

• Now, Firefox crashes only all the time

  Firefox has slowed to a crawl... taken advice on the support page to delete and rename the file "places.sqlite" in Manager files in Firefox. Now Firefox only crashes all the time. guess my decision to go back to the Explorer was made for me... can not solve the new versions of FIrefox crashes, slowness, errors... now only breaks down and the "places.sqlite. old"file I saved is gone now, so cannot yet go back to it...

  Firefox does not work at all... ?

  Sorry to hear about the accident. If you get the Mozilla Crash Reporter form, your Firefox could have registered some data that would help to find the cause of the problem. You can submit these data to Mozilla and share with the volunteers of the forum to see if it points to the solution. Please check the support article "Firefox blocks - ask for help" to get the procedure to get these crash report IDs since the topic: block the page and then after the most recent here.

  Note: If Firefox is not stable enough to use the subject: page crashes, the article also describes how to check for submitted crash IDs disk report.

  Also, and/or at the same time, could test you mode without failure of Firefox? Which temporarily disables extensions, hardware acceleration, and a few more advanced features of Firefox that could make it more prone to crashing on some systems.

  Does not work if Firefox: Hold down the SHIFT key when you start Firefox.

  If Firefox is running: You can restart Firefox in Mode safe mode using either:

  • button "3-bar" menu > "?" button > restart with disabled modules
  • Help menu > restart with disabled modules

  and OK reboot.

  Two scenarios: A small dialog box should appear. Click on 'Start mode safe' (not update).

  Any less crashy?

• Firefox crashes, cannot close Firefox running

  Firefox kept crashing.
  I tried uninstalling and reinstalling, BUT I get a message that I need to close Firefox already running. I can't close it because it says that it cannot access the PROFILE.
  I can't close the Firefox already running. I CAN'T function anywhere. I uninstalled Firefox, but of course, it's always somewhere in my computer. How can I get its closure to reinstalling Firefox, can I?

  You must locate the profiles.ini file and delete this file or use the Profile Manager to create a new profile.

  See:

  • https://support.Mozilla.org/KB/how-run-Firefox-when-profile-missing-inaccessible

  This problem may be caused by a problem with the profiles.ini file or with the permissions (owner) of the concerned files.

  You can use one of them to retrieve an existing profile or create a new default profile for Firefox:

  • Remove the profiles.ini file to make Firefox create a new profile (default)
  • Use the Profile Manager to create a new profile
    If you have an existing profile, then click on "Choose a folder" in the Profile Manager and navigate to the location of a profile lost to recover this profile
    https://support.Mozilla.org/KB/managing+profiles

  You should find the file profiles.ini in this hidden place:

  • Windows: %AppData%\Mozilla\Firefox\
    * C:\Users\ < user > \AppData\Roaming\Mozilla\Firefox\
  • Mac: ~/Library/Application Support/Firefox /.
  • Linux: ~/.mozilla/firefox/

  If the file profiles.ini compensation does not work then also check the location of the cache files.

  • Windows: * C:\Users\ < user > < profile > \AppData\Local\Mozilla\Firefox\Profiles\.
  • Mac: ~/Library/Caches/Firefox/Profiles/
  • Linux:~/.cache/Mozilla/Firefox/

  You can also try to rename/delete the MozillaFirefox folder in the two above mentioned places (main, cache).

  • http://KB.mozillazine.org/Profile_Manager
  • https://support.Mozilla.org/KB/managing+profiles
  • http://KB.mozillazine.org/Profile_folder_-_Firefox

• 42.0 Firefox crashes when you open a mail to Gmail

  Everytime I open a mail from my University Faculty my browser crashes, I looked and tried to disable hardware acceleration and disabling WebGL, but none of it worked. Another example opens a Google form also sent by my Faculty of the University
  Heres is my crash report
  https://crash-stats.Mozilla.com/report/index/c83e646d-33d0-48be-8340-c22ac2151104
  can someone help me?

  I finally managed to solve this problem by manually deleting the "prefs.js" file inside the
  Archives of the profiles to

  C:\Users\PROFILENAME\AppData\Roaming\Mozilla\Firefox\Profiles\xxxxx.default-xxxxxxxx

  I think the problem was that whenever I installed firefox from scratch, my account sync my older settings in the new, so the error would return eventually.