Tecra A2 crashes when you are disconnected from the internet

We have a customer with a Tecra A2 provided by ourselves that, after 5 months without a problem from time to time, hangs when it is disconnected from the internet.
Reboot the laptop and the internet can be found sometimes up to 20 times and then it blocks again when we disconnect from the internet IE. A Ref post causing VOIP problems were found and the software disabled and disconnected hardware. No difference. Running XP SP2, IE6, Kaspersky Anti Virus, Tiscali ISP ADSL, modem ADSL Tiscal (a new requested just in case). A lot of work to do and lose valuable time with customer problem.
Thank you

Hello

It seems that a 3rd party software causes this very strange problem.
You suggested that VOIP is causing the problem. Well, the problem is that Toshiba doesn't support any 3rd party software and applications.
What I can suggest is to check the Event Viewer logs. You will find all the errors that appear on the OS. Double-click the error and you should see the description of Microsoft.
Maybe you will find a solution.

Good luck

Tags: Toshiba

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