The authentication server is not available

Using Photoshop CS4 Extended on a Windows 7 x 64 platform, when I try to make connections through the window. Extensions | Connections, I get "the authentication server is unavailable." Same thing on my laptop running Windows XP SP3. I have no record of boredom on Adobe.com, so I know that the connection protocols are correct. Also, when I try to "Check For Updates" using the flyout on the table of connections, I get "the update server is unavailable".

Naturally, I want to get this working, but I'd settle for a work-around put up a sign that I created in the configurator.

Interestingly, when I do window | Extensions | Kuler, I have no problem at all to connect to the Kuler application, so that the rules on internet connectivity to Photoshop questions.

We believe that we have identified underlying causes and continue to investigate a long term solution. In the meantime, a workaround described in this article:

http://go.Adobe.com/kb/ts_cpsid_83211_en-us

Please post on if this solution works for you or not.

Matthew

Tags: Photoshop

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