The Bezier handles are reversed, don't know how to reset

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• HP support don't know how to reset regionalization, now what?

  I buy a powered OfficeJet 4620 in Germany in February 2013.

  NOWHERE in the documentation of the product he mentions the ink cartridges are regionalised (defeats the purpose of even making a 110-220v device! But I digress).

  I moved to Florida in June and yesterday my black ink starts to run out.

  The needs of the 'regionalisation' Reset printer that cannot be performed by HP support, as indicated by their own Web page:

  http://support.HP.com/us-en/document/c02558798

  Another description of him here:

  http://www.FixYa.com/support/t156381-change_region_code_ink_cartridges

  I call HP support and waste an hour and a half with a girl in the Philippines until finally, she tells me that I need a complete set of USA ink cartridges in order to perfom the procedure (which seems to be not true, you do not need to reset the printer, but rather, it seems, you need simply if you want to print anything after the reset was carried out) (, if for no other reason but to check that the reset was successful). She claims the HP support call me this morning at 23:00 they did not.

  I call HP "Support" at 1130 EST and go through the wickets with them again. This time the girl does not know what to do and is clearly completely ignorant about the fuzzy product less how to solve, and instead she's just following a script. Another wasted hour. After having been put on hold for the 4th or 5th time 15 minutes, I just hang up. (Realization later that it is a deliberate strategy).

  I give the floor again. Now I am taking the floor to a guy in India. He doesn't know what he's done and tries to guide me in the menu of support on the printer itself, but his scenario does not match the list of printer options. Back at intervals of 15 minutes waiting interrupted by him by saying: "one minute Please Sir while I check some information." Another hour lost, until I'm finally starting to realize that none of these people know what to do.

  I always call back and get another guy who leads me on the Help menu (press the button back 4 times to access this menu). I have go to the reports Menu and select the 'mech button tape printing' option, which prints a page 2 print "printer hardware. He asks me to "give him the numbers on the document, but the document has all kinds of numbers on that of serial numbers for the product numbers to other numbers with labels that are simply abbreviations. I ask him what are the numbers he needs of the two pages full of numbers and return pending I'm going for 20 minutes. He comes back and says "the long number, there should be a long number. Well the long number on the document is the serial number that I have already given during questioning initial information he did and if I ask him if he needs it again. Return pending, I go for another 20 minutes. Now the 15-20 minute hold cycle resumes, with him "check something" and he "will be immediately. Eventually he clicks just to see if I'm still on the line and immediately puts me on hold without saying anything. I put my phone on speaker, and I him wait outside, having already lost an entire morning and half my afternoon.

  However, it was the best part... HE BEGINS to PRETEND LIKE THERE IS of HAVING of PROBLEMS of MICROPHONE AND CANNOT HEAR ME (yes I know, must it do with hear me his microphone, I had the same thought). It is obvious that he has just taken his helmet on his head or moved away the microphone to his mouth and pretended that he does not hear me and he'll call me back and ask for my number to. I ask him how he's going to hear me tell him my number (which incidentally, happened already at the beginning of the conversation) and he continues his ruse. So I hang up. It is obvious that he doesn't know what to do and won't there else to help me.

  Now I remember tonight about 930 hours EST, and I get the Philippines again. I'm hollow any phase of questioning with the girl and explain to him that I need the regionalization reset performed, and all that I need is to know what are the numbers of my printer to give HP support so that they can give me the code that I have to reset this device. I have him politely say I understand if she knows not what to do or understand this procedure and that I won't be angry with him, if she is simply honest and said so, but I want her to tell me if there is someone there where she works who will certainly know how to reset a supervisor or a real technical adviser, everyone. She is friendly and honest and said it's time frst that she has heard of this, and she wondered what to do. Return pending for 5 or 10 minutes. She claims she's looking for in its 'resources' for the way to do it. Nothing. I ask him to please stop and get her supervisor, she claims she is to check with her supervisor and that they "check the resources" for the procedure reset regionalization. Stupidly, I think we are making progress.

  After 20 minutes of his constantly telling me that it checks its resources, even after I repeat what the procedure involved and that all she needs to do is find the procedure and tell me what are the numbers he will ask to the device itself to provide the reset code, I tell him to stop what she is doing and to his supervisor on the phone. She stalls. She says she's sorry, but they have never heard of this procedure before and that it will set me a reminder for tomorrow. YES RIGHT. I ask her WHO's going to call me tomorrow? She responds that it will be them, and they will have the answer. I tell him that I already heard of them before and I don't have another day to be wasted. I tell him to put his supervisor on the phone and I want the name of the one who is responsible for his office. She tries to ignore me and continues to ask for my phone number (which it already has). I press him for the name of who is in charge, and finally, she says "Peter" is the prime contractor. I tell him to "Peter" on the phone. 10 minutes waiting and later a guy takes over the line, says it is "Peter" and asks how I'm doing. I politely say I feel good and I ask him his surname. He asked why I need her family name. I repeat my question, "what is your last name Peter?"... his response? "Hello, Mr President? I can't hear you, can you hear me? "He starts playing with the microphone and put me on hold. Whenever he picks up and asks if I'm here I immediately have him ask his last name, to which he returned the ruse that he can't hear me. I stay on the line. At this point, it seems that HP should have some sort of policy where their 'Support' staff is not allowed to hang up the phone first, maybe, it is even followed as half-assed programs method internal 'Quality assurance', and these people not know and so they leave you on hold forever and wait until you hang up. So I expect Peter out for about 10 minutes, I'm not waiting because there is no music, the microphone is cut simply. I tell him that I know he's there and you can hear me, and I know that he can't hang up first, and then he hangs up quickly.

  SO, my question...

  NOW WHAT?

  How to get anything out of hand at HP when their 'support' overseas does not know what to do?

  I live in Miami and there there a headquarters in Latin America for HP. I think to walk right into the lobby and find a person in authority thatcan put me in contact with a person with an ounce of skill in the business (assuming they have one), but in all honesty, I want just the printer region d * reset if I can use these ink cartridges, I already bought and opened.

  Suggestions?

  UPDATE *.

  Someone at HP, to the United States, got wind of my post here and tried to contact me by phone and sent me a letter. On the letter, he gave a phone number and the extension to the person trying to communicate with me, apparently "in charge of my case."

  I tried to contact this person after his return from a trip outside the United States, and instead, I was connected to a woman named Ashley. Bottom line: Ashley has been very useful, direct, courteous without coming off as gushy (aka professional) and addressed this issue permanently. She had a new American market 4620 spent the NIGHT at my house in Miami.

  While I thought that the problem would be solved, this was beyond what I would have ever expected. I asked why not just perform the reset, than to go through the obvious expense of a brand new unit more for overnight shipping? She replied that she wanted to be sure that I had no future problems to the ink to 100% and that it is too possible to subsequent topics with units that have the regionalization reset the procedure being executed.

  When I asked why bother manufacturing, a dual voltage unit if the regionalization of the cartridges prevent the it in other markets without performing a procedure that HP even know is problematic? She said that HP made away with cartridges regionalized in the futre for this same reason. This information, combined with the fact that Ashley has gone far beyond what I ever would have asked that the resolution has come a long way to get HP back on my list of good... HOWEVER, HP must address than their call centers overseas. Support should be like Ashley, competent, good product knowledge and empowered to solve problems. I don't personally like if it's a Filipino or Indian, I understand business is harder to do in the United States, but if you can't get these people to meet the minimum standards, or minimum standards must be low, then they do much more harm than good and you might as well have no technical support.

  Again, the support in the USA should be the norm. The customer should not have to raise hell and let the horror stories on the internet public forums in order to get in touch with the weeks of good people more later.

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