The clearing - Optiplex 760 administrator password

OK I have followed the instructions on Dell's website:<ADMIN NOTE: Broken link has been removed from this post by Dell>

I need to change/delete the administrator password because the systems
guy has passed away and I need to change the boot order on one of the machines so that we can
perform a clean install of the operating system.

I removed the jumpers as described in the instructions but nothing
changed.  I also removed the bios battery CR2032 and this too didn't
change anything.

Can I remove the battery and leave the machine un-powered for 24 hours
to wipe everything that is hard coded in the bios?  Or can somebody tell
me where else is the power coming from to keep remembering the
passwords?  There must be a way of wiping everything to get me going.

I thought I will flash the bios if this would work but I can't boot from
any media because the first media it looks for is HD and I can't change
anything without the Administrator password.
Please note: this question is about Bios' Administrator Password (NOT Windows Administrator Password).

I posted a similar question on Microsoft Newsgroup but they don't have a clue about this.

Thanks.


Hello

Welcome to the community

If you try the procedure described on the link you provided that it should work immediately. You perform the steps on the clearing CMOS settings? You can try to remove the battery for a long period of time. Remove all the cables connected to the motherboard. Including the Rams. Then try again. If the same thing happens, motherboard can issue.

Let me know if you need further assistance, happy to help you!

Kind regards

Tags: Dell Desktop

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