The company, plans of switching license

Need help, please.

As a society that we changed the license of the company and by chance, our division: 6 accounts are changed the standard of design (which we use years) video production plan. We have been asking for a sale to the plan at the time we realized the mistake and add an of more (to make a total of 7), and if there is no loss of money due to the change of plan, we compensate those if adding an account won't cover.

However, despite the fact that none is written in the contract, the only repeat sale license cannot add, but not to change, which cost us more than double for 3 years and no cancellation allowed. In total, we pay more that a person simply purchased any plan. The seller said there is a discount of volume for the license of the company so that we are not 'lose', and if that is the case, so we asked what kind of discount we get which replace double payments and no answers.  They insist verbal or face-to-face communication only and as a service product or sell a license that we refuse as no required minutes, I'm quite hierarchical to talk with them in the months and our work was ineffective for not being able to use the right plan.

Can we do something to improve the situation and change the saleswoman please? I think they're just design wasting our time by not answering is not to lose the moment and the opportunity to spend.  Your kind help will be appreciated. Thank you 1 million.

For this kind of question I would advise contacting the service the customer. Contact the customer service

Tags: Adobe

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