The complete solution for CM2320nf software crashes

When my machine is HP Touchsmart (Win 7) bit the dust, I ordered a new series HP ENVY 700 Win 7 Machine. I downloaded the software of the solution for my HP CM2320nf Laser printer and tried to re - install the software on the new machine. The instalation of the software hung, and even wait all night did not help. I think it's because all the Windows updates has not been installed.

After having rebooted and wait the rest of Windows updates, I have tried to re - install the software again. I can choose what type of printer CM2320nf I (Fax model), but when I click on the software, the entire program breaks down and disappears from the screen.

I restarted, cleaned the registry, search for spyware/Adware, ran my antivirus software, downloaded the package from another source (Trusted) and everything else I could think of. The software always hangs off the screen. I have installed separate printer drivers, but failed to get the installed Analyzer software. I need it running on my new HP computer. Does anyone have any idea why the softare crashes, or what I can do to make it install? Is there a way to download the software scanner separately? If I posted in the wrong place, let me know. This topic seemed closest to my current problem.

PS Ce post was separated from the other thread and moved to multifunction and all-in-one. -Moderator of the Forum HP

Check your computer for Setup logs.  HP got better on archiving facilities with recent models, then we might be able to find an error code or determine what the printer was trying to do when the latter has expired.

Setup logs is usually kept in your user temp directory:

C:\Users\\AppData\Local\Temp

Organize the file date after execution of a facility and see what is generated for your printer model.  With a little luck, there will be a kind of HP... with details about the installation log file.  If you find something to post here for us to help you examine and identify the problem.

Tags: HP Printers

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